Located in Hoan Kiem, Gem Premier Hotel & Spa is within a 10-minute walk of popular sights such as Hang Gai Street and Hoan Kiem Lake. This 3.5-star hotel has 50 guestrooms and offers conveniences like a restaurant, a full-service spa, and free in-room WiFi. Centrally located in Hanoi, the hotel is connected to the convention center and also a short walk from Hoa Lo Prison Museum and Thang Long Water Puppet Theatre.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
The 50 individually decorated accommodations afford space to spread out with a separate bedroom, living rooms, and dining areas. 32-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are also standard.
Guests staying at Gem Premier Hotel & Spa enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. Valet parking is available for VND 120000 per day, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this ski hotel include a meeting room, a business center, and coffee/tea in a common area.
Photos of the hotel are deceiving. They must have been taken many years ago with zero upkeep since then. Door locks were strange; we had to turn the key 5-10 times one direction before the door would actually lock. There was loud construction every morning around 8 am. The hot water in our room was unreliable and would switch back and forth from burning hot to freezing cold. If you're not picky or planning to be in your room much anyway, and really just need an okay bed to sleep on, this may be for you. But if you're attracted to the advertised photos of the rooms and are looking for a nice real "hotel" stay, look elsewhere.
Thank you for your review !
Staff very intelligent, friendly and helpful. They speak english very well. The location is great.
Thank you very much for your great review and we're working hard to serve the great - friendly customer like you !
Loved that the place was so quiet, clean and yet a very short walk to wherever you want to go.
Dear Value Guest Thank you for taking the time to leave such nice review.
Great stay-lovely staff-great car shuttle from the airport to the hotel. The emailing about finalizing details was wonderful. We reserved a room for 3 people according to Orbitz and the GEM hotel up-graded us to the Junior Suite which is the room that is intended for 3 people and the upgrade was at no cost.
We got great service from almost every place in Vietnam but the staff of Gem Boutique hotel went way above and beyond our expectation. They were always smiling, friendly, accompanying and eager to help .They organized a great tour to Ha Long Bay 2days1 night with Signature Cruise and City tour for us, its was one of the best experiences in Vietnam. Our room is simply and nicely decorated, quality furnishings, the beds are super comfortable, the linens are also excellent. Breakfast buffet is great too, there is a good selection of both western and Vietnamese food to choose