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A very comfortable accommodation, especially while we were away from our comfort zone. This place provides safe, clean, comfort. We feel like home. Staff offerred us free upgrade room which made our stay more comfortable. Highly recommend. We take this opportunity to thank you all staff in the Recoption, Security and Housekeeping who made our stay very comfortable. A lasting memory!
We booked 6 nights at the Fraser Suites and it well and truly met our expectations. We were very surprised to get an upgrade to a 3 bedroom apartment. It was very luxurious! Nicely self contained and good to have a washing machine. The meals, pool and gym facilities are brilliant. It's also great being so close to a supermarket. Very friendly staff. I highly recommend the Fraser Suites. It would be great for families as well.
A service apartment that’s more like a hotel with every possible service including urgent laundry service. Spacious , high speed Internet and service with a smile. Enjoyed my stay. Attached to a shopping centre makes it convenient to pick up supplies if you are staying with family.
Just for a night during busniess trip, and a lot of wonderful decoration closed to Hanoi city, served by many people with extreme high level of service; thanks to Henry for his support and help in different things, as restaurant advice, town visit,...
During my travels in Vietnam, I would say that i have been to about 12 to 13 different hotels over the years. The Fraser Suites ranks as one of the best ones. I enjoy staying away from the noise of the Old Quarter and this place was perfect. It was located just above a small shopping mall containing a Vinmart supermarket and a western minimart, a highlands coffee and few restaurants which were super convenient. Their lobby waiting area was classy and super inviting. Check in was quite fast and I am really grateful for them showing me the amenities in my apartment unit. Let me just say that i booked a studio apartment for one person but ended up with a huge apartment that could have easily fitted another 5 family members. It contained two bathrooms, two flatscreens and a nice view of west lake and surroundings. Wifi was above average and the flatscreen tv had multiple cable tv channels in HD. Amenities included a stove, microwave, fridge, washing machine, dryer and ironing board (with iron); so convenient for the long term traveller. There is also a tub in the bathroom but it was quite strange that there are no doors separating the bedroom but just a perforated shower curtain. There was a sauna, steam room, a nice gym, an outside playground and a free flow pool; all really well designed. Unfortunately the new wing construction closed the playground and spoiled a little the view from the poolside. Other than that, the area was really well decorated with the colourful mid autumn lanterns. Daily breakfast was superb with wide choices of local and western food such as eggs, pastries, fruits, porridge and pho. For the long term guests, it was appreciated that some of the dishes were not too repetitive daily. Staff were amazing, helpful, warm, efficient and informative. Those in housekeeping and the breakfast cafe were polite and efficient, the bellboy / security did their jobs well and the front desk were always helpful and friendly with all guests. I had a truly excellent stay here in a modern, well designed, clean hotel in a convenient location from the airport and the city. The daily rate was a bit high but reasonable considering the facilities offered. I look forward to be back soon in a few months.
We arrived at Fraser Suites and were given a warm welcome. We were informed that we had been upgraded to a 3 bed apartment which was really appreciated. The apartment was immaculately clean. During our stay the hotel had arranged a Moon Party for the residents’ children however this meant the pool was out of action for a day. Conan arranged for us to use the pool at the Sheraton and personally accompanied us there with the driver. We were very appreciative. There was some construction work going on next door but we didn’t find it too disruptive. We would like to especially thank Henry, Matt, Parker, Kate, Conan, Rose and the housekeeping staff for their excellent customer service and also Miss Sophie (resident) for her invaluable advice. The suites provide a shuttle bus to Hanoi and we would also like to thank the drivers. We recommend room service from Truffles restaurant. The suites do not provide Sunday breakfast but provide vouchers to use at La Salsa which was also really nice (and we had dinner there that evening). Also worth noting is that there is a small shopping mall in the same building with a supermarket and a couple of small restaurants (recommend Zpizza) which was really convenient. This was our first stay in Hanoi and we wanted easy access to the Old Quarter but wanted to stay outside the centre with access to swimming pool etc and we were really glad we chose Fraser Suites! Finally, this was a special trip for us, and the hotel arranged a lovely cake which was a really nice touch.
One word - superb! I can’t say enough good things about Fraser Suites! Location was perfect (for me) as it was away from the city centre, so this meant no traffic jam. I booked a studio but due to construction works, I was upgraded to a 3-bedroom suite. The well appointed apartment was very clean and comfortable. The Malin & Goetz toiletries were a bonus! Breakfast was good, with different menus for each day that I stayed there. Staff was super friendly and helpful, and they all speak English. Being connected to the Syrena Mall made it easy to stock up on daily needs. For bookworms like me, it was such a delight to see books being made available at the lobby. I will definitely make this my go-to hotel for my future visits to Hanoi.
We arrived in Hanoi and the hotel picked up my family of 5 and made our entry into Vietnam great. Hotel is beautiful and staff very helpful. Great food. Work out facilities and pool area are top notch. The suites are amazingly large and well appointed. Loved this place.
Very spacious self contained units Large separate bedroom large kitchen and dinning room . Pity the restaurant only offers chicken for lunch or dinner However breakfast is OK and there are nice Restaurants next door . close enough to town with shuttle or GRAB(Uber) which is quick and cheap
I spent two nights here, since everywhere else was fully booked in Hanoi those days. It is more a serviced apartment than a hotel per se, but it suited me. Like home away from home, well fitted and relatively new, it made its job perfectly to me. Special mention to Harry (Pham), at front desk, a service-oriented guy who went out of his way to serve. Plus he spoke a quite remarkable spanish, nice!
Located in Quảng An, Fraser Suites Hanoi is within a few miles (5 km) of popular sights such as Ho Chi Minh Mausoleum and Hanoi Old City Gate. This 186-room, 4.5-star aparthotel has a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at Truffle Restaurant, the aparthotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
Each apartment is recently renovated and features a kitchen and space to spread out with a dining area and a sitting area. An LCD TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include a washer/dryer, a fireplace, and a minibar.
Fraser Suites Hanoi features an outdoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for VND 1240000 per vehicle. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury aparthotel include free WiFi in public areas, a meeting room, and a business center.