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Family Transit Hotel

3.5 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Hanoi

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Photo gallery for Family Transit Hotel

Premium bedding, memory foam beds, minibar, individually decorated
2 restaurants, breakfast, lunch, dinner served; Vietnamese cuisine
Point of interest
Front of property
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Place, Melinh Plaza
    ‪6 min drive‬
  • Place, Thanh Chuong Viet Palace
    ‪16 min drive‬
  • Place, Vantri Golf Club
    ‪18 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, memory foam beds, minibar, individually decorated

Standard Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Quadruple Room, 2 Queen Beds

Premium bedding, memory foam beds, minibar, individually decorated

Standard Quadruple Room, 2 Queen Beds

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Triple Room

Premium bedding, memory foam beds, minibar, individually decorated

Luxury Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory foam beds, minibar, individually decorated

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Premium bedding, memory foam beds, minibar, individually decorated

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Hanoi

Located in Soc Son, Family Transit Hotel is 2.4 mi (3.9 km) from Melinh Plaza and within a 15-minute drive of other popular attractions like Thanh Chuong Viet Palace. This 25-room, 3.5-star hotel has 2 restaurants, free in-room WiFi, and free self parking. It's connected to a shopping center in central Hanoi, 14.1 mi (22.8 km) from West Lake, and also 17.9 mi (28.9 km) from Hanoi Old Town Night Market.

What's nearby

  • Melinh Plaza - 6 min drive - 2.3 miles
  • Thanh Chuong Viet Palace - 16 min drive - 7.3 miles
  • Vantri Golf Club - 18 min drive - 7.1 miles
  • West Lake - 27 min drive - 13.7 miles
  • Hanoi Old Town Night Market - 38 min drive - 18.2 miles

Getting around

  • Ga Thạch Loi Station - 13 min drive
  • Ga Phuc Yen Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 7 min drive

Restaurants

  • ‪Popeyes Louisiana Kitchen - ‬6 min drive
  • ‪Two Tigers - ‬16 min walk
  • ‪Nhà hàng Hải Yến Sóc Sơn - ‬17 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪PURO GUSTO - ‬18 min walk

About this property

Family Transit Hotel

Family-friendly hotel with 2 restaurants connected to a shopping center in Hanoi
Renovated in 2020, Family Transit Hotel offers a rooftop terrace, free WiFi in public areas, and a business center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for VND 100000 per vehicle. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and access to locker space. Other amenities at this family-friendly hotel include coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with premium bedding ensure a restful night. Balconies, minibars, and electric kettles are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Built in 2018
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - March 2020
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for VND 100000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 100000 per vehicle
  • Rollaway bed fee: VND 100000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
  • Check-in: 2:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Frequently asked questions

Is a free cancellation option available at Family Transit Hotel?

Family Transit Hotel provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What can I see within easy reach of Family Transit Hotel?

This hotel is situated in Soc Son, close to Melinh Plaza, Thanh Chuong Viet Palace, and Vantri Golf Club.

Will I be able to park at Family Transit Hotel?

Yes, self parking is offered for free at the hotel.

Does Family Transit Hotel have a casino?

No, Family Transit Hotel doesn't have a casino.

Will I find an indoor pool at Family Transit Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Family Transit Hotel?

Amenities that appeal to couples at this hotel include a memory foam mattress, around-the-clock room service, and a minibar.

Are there hot tubs at Family Transit Hotel?

No, there isn't a spa tub at this hotel.

Does Family Transit Hotel have a restaurant that serves breakfast?

Yes, Family Transit Hotel has 2 restaurants, and serves breakfast for a surcharge.

Will Family Transit Hotel allow pets to stay free of charge?

Yes, pets stay free at Family Transit Hotel.

Are there connecting rooms at Family Transit Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Family Transit Hotel?

The closest major airport to Family Transit Hotel is Noi Bai Intl. Airport (HAN), which is 2.3 mi away (7 minutes by car).

Can I book a room with a balcony at Family Transit Hotel?

Yes, every guestroom at Family Transit Hotel comes with a balcony with some featuring garden or city views.

Family Transit Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 77 out of 204 reviews
Rating 8 - Good. 74 out of 204 reviews
Rating 6 - Okay. 32 out of 204 reviews
Rating 4 - Poor. 13 out of 204 reviews
Rating 2 - Terrible. 8 out of 204 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort

It did the job!

The owner husband was a very nice guy, the woman is Vietnams answer to basil fawlty! Awful women, superb rude and reallu unhelpful and unpleasant.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I’m satisfied + Airport shuttle Very clean Smells fresh Very spacious The family that runs the business is very friendly and helpful Great customer service Food is good! Very good location if you need to be at the airport early morning
Stayed 8 nights in Jun 2025

8/10 Good

Jay

Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Stayed 1 night in Jun 2025

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great place . the room is nice clean and everything is good . the hotel owner is very friendly . if i have a chance i will come back
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
OK, but no breakfast available until after our 7.30am departure
Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024

8/10 Good

Baron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

TeddieJo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genuine Vietnamese warmth

A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Lina Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and efficient

Good place to stay, close to the airport
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Ok for a night's stay

My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

6/10 Okay

ALE

Traveled with group
Liked: Cleanliness, amenities
If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly priced at $12. Not a lot more to say. Much better than most hostels, quick nap before flight.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not easy to locate. Figure all that out b4 you land. Staff very helpful with next day transportation. Breakfast was good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019