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Aparthotel

Elegant Suites Westlake

5.0 star property
VIP Access

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Photo gallery for Elegant Suites Westlake

Exterior
Meeting facility
Outdoor pool
Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk
Business center

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Washer
  • Dryer
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Studio, City View

Premium bedding, minibar, in-room safe, desk

Studio, City View

  • City view
  • 538 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms, Garden View

  • Garden view
  • 1324 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Garden View

Premium Apartment, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | View from room

Deluxe Double Room

  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Tay Ho, Elegant Suites Westlake is within a 10-minute walk of popular sights such as West Lake and Syrena Shopping Center. This 135-room, 5-star aparthotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.
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What's nearby

  • West Lake - 5 min walk - 0.3 miles
  • Syrena Shopping Center - 7 min walk - 0.4 miles
  • Trinh Cong Son Walking Street - 4 min drive - 1.4 miles
  • Lotte Mall Tay Ho - 6 min drive - 2.1 miles
  • Ho Tay Water Park - 6 min drive - 1.4 miles

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Bahn Mi Belly - ‬2 min walk
  • ‪Milk & Honey - ‬6 min walk
  • ‪Habib - ‬6 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Hanoi Sandwich House - ‬5 min walk

About this property

Elegant Suites Westlake

Guests staying at Elegant Suites Westlake enjoy access to a full-service spa, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 20 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury aparthotel include a conference center, a business center, and a library.
Each apartment is soundproofed and features a dining area. An LCD TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a rainfall showerhead, designer toiletries, and a bidet. Other standard amenities include a washer/dryer, a minibar, and an espresso maker.
Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Food and drink

  • Electric kettle
  • Espresso maker
  • Paper towels

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Is a free cancellation option available at Elegant Suites Westlake?

Elegant Suites Westlake offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do close to Elegant Suites Westlake?

This aparthotel is situated in Tay Ho within a 10-minute walk of West Lake and Syrena Shopping Center. You'll also find Hoan Kiem Lake and Dong Xuan Market within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel and long-term parking is available for a surcharge.

Is there a spa available at Elegant Suites Westlake?

Elegant Spa is the aparthotel's spa and services include Thai massages, reflexology, and couples treatments.

Does Elegant Suites Westlake include a casino on the premises?

No, Elegant Suites Westlake doesn't have a casino.

Is there an indoor pool at Elegant Suites Westlake?

No, there is no indoor pool at this aparthotel.

What do couples enjoy most about Elegant Suites Westlake?

This lakeside aparthotel offers plenty of amenities for couples including 2 bars, a restaurant, and a full-service spa.

Are there hot tubs at Elegant Suites Westlake?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Elegant Suites Westlake have a restaurant with a breakfast menu?

Yes, Elegant Suites Westlake serves breakfast for a surcharge at Camellia.

Does Elegant Suites Westlake allow pets to stay free of charge?

No, pets aren't allowed at Elegant Suites Westlake.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How close is the airport from Elegant Suites Westlake?

The closest major airport to Elegant Suites Westlake is Noi Bai Intl. Airport (HAN), which is 13.1 mi away (29 minutes by car).

Can I book a room with a balcony at Elegant Suites Westlake?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy lake or garden views.

Does Elegant Suites Westlake have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Elegant Suites Westlake.

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 424 out of 645 reviews
Rating 8 - Good. 162 out of 645 reviews
Rating 6 - Okay. 42 out of 645 reviews
Rating 4 - Poor. 10 out of 645 reviews
Rating 2 - Terrible. 7 out of 645 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff
Stayed 4 nights in Dec 2025

2/10 Terrible

SARA

Traveled with partner
Disliked: Amenities, property conditions & facilities
Even though the hotel knew that a planned very noisy renovation was in progress our room was booked without any mention whatsoever of this. Our few days were totally ruined and having the staff just say sorry and not really do anything about it was eventually infuriating. Another complaint is that we had paid extra for a "garden view" but found we were on the wrong side of the hotel and were in fact next to a huge and active building site. The drilling and hammering in the hotel was nothing to do with this. An added extra though! On arrival in our room we were annoyed to hear loud drilling and hammering. There was no possibility of relaxing or sleeping. We immediately asked to move and were promptly moved to another room which seemed quiet, but we later realized that was because the works had finished for the day. I made the point that this hotel was chosen in the hope that it would be a quiet place for my husband to relax and sleep during the day as he had been travelling for four days. Long flights with attendant checking in, baggage etc etc. Across time zones from GMT -4 to GMT +7 with only a few hours break. Obviously exhausting. The next morning we were woken with loud drilling and banging which persisted during the day, no chance of sleep so we went out. Having only booked in for two complete days of peace it was very awkward to find another hotel with basically no notice.
Stayed 3 nights in Nov 2025

10/10 Excellent

KARINA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel with amazing staff and facilities. Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did. From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here. By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel. Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS.
Stayed 7 nights in Nov 2025

4/10 Poor

Roumaissa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Jian

Stayed 3 nights in Nov 2025

10/10 Excellent

Quoc-Anh

Liked: Cleanliness, room comfort
Clean room, nice premise and good breakfast
Stayed 7 nights in Nov 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic the staff are amazing and the hotel is beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Lloyd H

Traveled with group
Liked: Cleanliness, room comfort
Room was clean and staff great. Adam was very helpful and friendly. Helped us with bookings, taxi, …
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
My stay at Elegant Suites was great. Only stayed one night but the service I received was exceptional. The staff helped with a very late check in. Special mention to Adam for the local knowledge and helping me with my taxi transfer between hotels. Will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Place to Stay, Great Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, room comfort
We used the gym and the pool and ate at the breakfast buffet. Our three bedroom apartment was on the 8th floor, overlooking the beautiful full size pool and landscaping, with views of the lake in the distance. We made a pot of tea and sat on the balcony most mornings. It was just lovely. The dining table was full size with seating for six. We had plenty of room to play board games. There is a TV in the living room, but not in the bedrooms. The location is great, although there is massive construction going on across the street. We did not hear any construction noise in the apartment.
Poll, view from the balcony
Primary king size bedroom
Primary bath with soaking tub
Balcony view
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Helpful staff spacious rooms
Stayed 4 nights in Sep 2025

10/10 Excellent

Aljermaine

Traveled with family
Liked: Cleanliness, amenities
Very friendly and responsive staff. Very good food and nice gym. Rooms felt outdated and some areas weren’t air conditioned.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Yes restaurants near
Stayed 1 night in Sep 2025

10/10 Excellent

Tee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, great customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, room comfort

My home away from home

I have been staying here for almost 10 years on my trips to Hanoi. The recent renovations are very nice!
Stayed 4 nights in Sep 2025

8/10 Good

ALEX

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
everything is good for 4 star
Stayed 3 nights in Aug 2025

10/10 Excellent

Thalia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with all the extras and fantastic staff. Highly recommended
Stayed 4 nights in Aug 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the surroundings and the proximity to the gym, dining area and lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Great stay with the family. Rooms were spacious and clean. Staff were incredibly friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Jun 2025

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