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Stayed here for a night during a stopover between two international flights. The hotel arranged a driver to pick up and drop off, and they were on time with good signage and were very helpful. The breakfast buffet was good - clean and tasty. But the ramp to the elevator in the main lobby building was very steep and narrow, so we had to push our kids' stroller very carefully. We stayed in a two bedroom suite that was spacious and well furnished. The swimming pool was large and clean. The kids indoor play room was a nice touch and was very convenient. All the staff members were very nice and courteous. There was this lingering smell of floor cleaning agents used to clean the floor (or possibly some off-gassing from the wooden floor), which gave me a headache. I'll recommend them to fix this odor issue. Otherwise, I'd recommend this place. I don't want to take a chance and stay here again and get another headache until other reviews indicate that this issue has been resolved. Perhaps they would be better off using tile floors rather than wooden floors.
Our family of 4 visited this resort at the end of our 2 week trip to Vietnam. It was a wonderful place. Quiet. Clean. Big pool! Breakfast was delicious each day. About a 20 minute drive from Old Quarter though.
Stayed here two nights ago in a large, clean, 2 bedroom apartment. It is a very large complex and feels very secure with strong security presence. Whilst this makes you feel safe you do need to get a security guard to open the side gate for you to walk around lake and nearby shops and restaurants. Service is good and certainly efficient without being particularly warm. The hotel itself is a bit tired which I’m sure no one would deny however the appliances work adequately. I don’t think this is the spot if you want to be pampered but if you are like us don’t spend much time in the room anyway and just want somewhere to sleep and have a coffee on the balcony overlooking the lake then it’s perfect. For families there is a water park close by which is only $7pp and my wife and son just loved it to help beat the heat!
Nice place to stay in Hanoi neer to West Lake. Comfortable appartment with kitchen and living room. Air condition very necessary at temperatures of Juni. Excelent international break fast. Good to have a large swimming pool.
Withing the Busy streets of Hanoi I found this place away from traffic but middle of Main Hanoi City, very decent place. On the banks of West Lake and you can reach to the near by places or Market quickly. Very peaceful and suitable for Family with kids. they have a nice garden and pool area to hang around.
The accommodation was good and suitable. For one person and only two nights, a room with two bedrooms, two baths, and kitchen was a bit overworked, but if you stayed longer .... The location of the hotel is good, unfortunately I did not use the other services. The welcome was very friendly and also the support during the stay.
A wonderful free breakfast daily, Service desk exceptional for outside of city trips and local services, Free transportation to many in city tourist places and a wonderful safe family feel to resort. Security is exceptional, will return here.
We recently stayed here for a family holiday for 4 nights and were happy with the accommodation. Although it is approx a 20min drive from old quarter, it made up for that with a spacious 2 bedroom unit, and great grounds that included a large swimming pool and big playground. Only down side was the restaurant options just outside of the hotel. We found that they were all more expensive, international eateries, and we would have been happier with local foods. All in all we would happily stay here again.
Spacious rooms. Quiet haven from motorcycle hustle bustle. Fast WiFi. Indoor and outdoor pool. Good breakfast. Friendly staff. Comfortable beds. Basic grocery store. 10 min walk to restaurants and shopping centre.
Despite the feeling we sometimes had of being in a closed "compound", the rooms and suites were very comfortable, fully furnished including the kitchen, living room etc. Staff was friendly and helpful, willing to accommodate our needs. Nice spacious pool. Location-a bit out of town, but fine for us as we wanted near the Chabad House.
Located in Quảng An, Diamond Westlake Suites is adjacent to West Lake with other popular attractions like Tran Quoc Pagoda within a within a few miles (5 km). This 167-room, 4.5-star aparthotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi.
This aparthotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
Each apartment is air-conditioned and features a kitchen and space to spread out with a separate bedroom and a dining area. An LCD TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include a washer/dryer, a fireplace, and a coffee maker.
Diamond Westlake Suites features an outdoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for VND 800000 per vehicle one way. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury aparthotel include a sauna, outdoor tennis courts, and free WiFi in public areas.