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Crowne Plaza West Hanoi Residences

5.0 star property
Luxury hotel with 2 restaurants connected to the convention center in Hanoi

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Photo gallery for Crowne Plaza West Hanoi Residences

City view
BBQ/picnic area
Exterior
Lobby
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Kitchen
  • Pool
  • Parking included
  • Free WiFi

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • My Dinh National Stadium
    ‪10 min walk‬
  • Vietnam National Convention Center
    ‪5 min drive‬
  • Hoan Kiem Lake
    ‪13 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

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About the neighborhood

Hanoi

Located in Mỹ Đình within a short walk of My Dinh National Stadium, Crowne Plaza West Hanoi Residences is within 2 miles (3 km) of other popular sights such as The Garden Shopping Center. This 131-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym. It's connected to the convention center in central Hanoi and also close to Vietnam National Convention Center and Bao Son Paradise Park.

What's nearby

  • My Dinh National Stadium - 10 min walk - 0.6 miles
  • Vietnam National Convention Center - 5 min drive - 2.3 miles
  • Bao Son Paradise Park - 8 min drive - 5.3 miles
  • Ho Chi Minh Mausoleum - 10 min drive - 5.3 miles
  • Hoan Kiem Lake - 13 min drive - 6.4 miles

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 31 min drive
  • Noi Bai Intl. Airport (HAN) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

Luxury hotel with 2 restaurants connected to the convention center in Hanoi
Guests of Crowne Plaza West Hanoi Residences enjoy a full-service spa, an outdoor pool, and a 24-hour gym. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect WiFi, wired internet, and LCD TVs with satellite channels and DVD players. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Kitchens, washers/dryers, and iPod docks are also available.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: WiFi (VND 0.01 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 485,000 for adults and VND 240,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barista
  • Barista Outdoor
  • Lackah
  • Little Korea
  • Pool Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9,688 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Built in 2011
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 5 kids 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for VND 1031415.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 485000 for adults and VND 240000 for children
  • Fee for in-room wireless internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Residences
Crowne Plaza Residences Aparthotel Hanoi West
Crowne Plaza West Hanoi Residences
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi

Frequently asked questions

What's there to do close to Crowne Plaza West Hanoi Residences?

This hotel is situated in Mỹ Đình within a short 13-minute walk of My Dinh National Stadium and also 7 minutes on foot from Hanoi Indoor Games Gymnasium. You'll also find West Lake and Vietnam Museum of Ethnology within a short drive.

Will I be able to park at Crowne Plaza West Hanoi Residences?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Crowne Plaza West Hanoi Residences?

Lotus spa is the hotel's spa and services include Thai massages, Swedish massages, hydrotherapy, and aromatherapy.

Does Crowne Plaza West Hanoi Residences feature a casino at the property?

No, Crowne Plaza West Hanoi Residences doesn't have a casino.

Is there an indoor pool at Crowne Plaza West Hanoi Residences?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Crowne Plaza West Hanoi Residences good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Crowne Plaza West Hanoi Residences?

Yes, guests can enjoy a spa tub at this hotel.

Does Crowne Plaza West Hanoi Residences feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza West Hanoi Residences has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Crowne Plaza West Hanoi Residences allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza West Hanoi Residences though service animals are welcome.

Does Crowne Plaza West Hanoi Residences have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crowne Plaza West Hanoi Residences?

The closest major airport to Crowne Plaza West Hanoi Residences is Noi Bai Intl. Airport (HAN), which is 18.2 mi away (43 minutes by car).

Can I book a room with a balcony at Crowne Plaza West Hanoi Residences?

No, there aren't any guestrooms with balconies at Crowne Plaza West Hanoi Residences.

Does Crowne Plaza West Hanoi Residences host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza West Hanoi Residences.

Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

BENJI S L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
Stayed 2 nights in Sep 2019

4/10 Poor

Supanee

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the property is excellent except for the location which is far from downtown Hanoi.
Stayed 4 nights in Jan 2019

8/10 Good

MDG1

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
Stayed 4 nights in Dec 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crown plaza Hanoi.

Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, very clean property

Excellent

10/10 Excellent

KEESEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
Stayed 2 nights in Aug 2019

6/10 Okay

CHIH BIN

Liked: Cleanliness, staff & service, room comfort
Hot shower will turn into cool everytime in bath.
Stayed 2 nights in May 2019

4/10 Poor

DA HAE

Disliked: Staff & service, property conditions & facilities

크라운 호텔의 House keeping

출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
Stayed 4 nights in Mar 2019

8/10 Good

soyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

출장 이용 후기

주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
Stayed 2 nights in Mar 2019