Skip to main content
Beginning of main content

Holiday Inn Burlington Hotel & Conference Centre

3.5 out of 5.0

Recent guest reviews

I recently spent a week at the Holiday Inn, My stay was good. The biggest pros were: -friendliest staff in the restaurant during every meal -rooms were clean and well kept -I like how for the 5th and 6th floors you have to have a pass to get on those floors -room service was quick and easy -good location: near a small mall & right off the highway Major dislikes: -the gym isnt private; there is no back wall? Therefore anyone walking through can see you, OR what happened to me, there was an event thing in the atrium and there was a group of creepy guys staring so I left. -no free weights? -as I was there for business I had to be up at 0530. For some reason the staff put a group of kids in multiple rooms around me and all night they were running up and down the hall and kept the latch lock in the door so it wouldn’t close and the doors kept slamming all night -I was charged on my card more than what my final bill said Overall, except for the night the kids showed up, my stay was good. It is a nice hotel with great food and staff, but trying to unwind in the gym is hard when people are eye balling you and making you feel uncomfortable. If you’re looking for a good workout after a long day - this is not the hotel.

I travel a lot for my job and found this hotel to have most attentive staff of them all. The rooms are clean and well taken care of. I would highly recommend the the Alloro restaurant, the food is wonderful and well priced. Christine behind the bar has been wonderful even remembering my drink after being gone for a week, she will treat you like family which is always nice when your away from home. Definitely try the crispy goat cheese it’s my favorite.

We stayed for one night on December 22nd. The room was clean, bed and pillows comfortable, good shower and towels. It was quiet. The breakfast was much better in variety than most hotels of this status....lots of choice. Service was friendly at front desk and in dining area. We felt this was an excellent experience for the cost.

To start , when we arrived the front desk clerk was rude. There was a sign posted there for breakfast to open at 6:30 A.M., which would have been perfect for us as we were travelling early on the 24th. We went downstairs and entered the restaurant at 6:45 and was met by a very rude employee that said they don't open until 7 am and coffee won't be ready for 15 mins. I explained to her that the sign on the front desk said they opened at 6:30. She said she didn't care what it said. Well that gave us enough time to gather our luggage and leave the Hotel. As we were leaving after 7 she was putting out the coffee etc. Our breakfast was suppose to be included. I will never stay at another Holiday Inn again

We booked a room for one night. We were meeting friends for dinner and had not expected the horrendous traffic in the vicinity of our hotel. Our room was very nice and sparkling clean. The two double beds were exceptionally comfortable. The only thing that spoiled our total enjoyment of the room was the fairly strong odour of chlorine emanating from the indoor pool. As it was late and we were only staying one night we decided to live with it. We had an enjoyable breakfast next morning at Alloro in the hotel before we headed home.

We arrived at 6pm, after driving 2 hours to find out they gave our room to someone else. The room was reserved on our credit card and they allowed someone else with the same last name to sign for it. Luckily there was still a room available. The restaurant on the main floor was okay for dinner. Breakfast buffet was a disaster. We waited to be seated and when we were finally seated many of the tables were dirty. There were only 5 different parties in the restaurant at the time. There were no clean glasses at the buffet for juice, Only coffee mugs on the tables. No coffee being served or set up in the restaurant. Broken plate on the floor, nobody cleaned up. We at breakfast quickly (it wasn’t good) When we went to pay for the meal the girl at the counter asked if the waitress gave us a receipt, we told her we didn’t see a waitress only the hostess that seated us. She apologized and told us she was really busy. Horrible service messy restaurant all around. While we were eating our breakfast we watched people walk in and have no place to sit and walk out. We watched a lady come in with her kids one being a baby under 1 year, she asked for a high chair and the waitress pointed to the corner and told her they were “over there”. How is a lady suppose to carry a baby and a high chair back to her table. Very disappointing. We did find the coffee in the lobby on our way out. I have never had such a horrible experience.

I have to give a huge shout out to Christina !!! I travel extensively and this was my very first time at this location she definitely went above and beyond in ensuring my stay was great.. Hotels need more personable people like her I will definitely return and it’s because of the warm friendly atmosphere Christina created Thank you

Thank-you to Kim and the team at the holiday inn Burlington hotel & conference centre for a fabulous weekend. They went above and beyond and really made our experience memorable! Kim was so helpful and took us to tour the rooms to find the right configuration for our group size and when we arrived the day of our booking we were able to check in early. We loved the huge pool, hot tub and the great open space for people to hang out. The hotel is family and child friendly but still remains professional. Everyone we encountered was so helpful and kind. The breakfast buffet was also a great value. I definitely recommend!!

Reception staff were friendly and welcoming. There were hockey teams in the hotel and we were concerned that it was going to be noisy, but we were given 5th floor away from the kids. We had a king room, it plenty big enough, nice bathroom. WIFI was good. It was actually the best night sleep I have had in a hotel for some time, and we have weekends away quite frequently. We had a microwave and a fridge in the room.

Was there for a two night stay. Was surprised at how quiet the hotel was. The hotel was hosting a girls' field hockey tournament, I did not hear any of the teams! restaurant was nice & clean, wish other properties had a waffle machine!

3063 South Service Rd Burlington ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a leisurely stroll of Lil' Monkeys, Holiday Inn Burlington Hotel & Conference Centre is within a few miles (5 km) of Amazing Adventures Playland. This 237-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Ireland House Museum and Burlington City Hall are also close to this Burlington hotel.


This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


All 237 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities.

Property features

Guests of Holiday Inn Burlington Hotel & Conference Centre have access to an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Queen Bed with Sofabed, Non Smoking (& SOFA BED)

Queen 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Standard Room, Non Smoking

Full 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 321 reviews