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ibis Hamburg Alster Centrum

Property class: 3.5

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Photo gallery for ibis Hamburg Alster Centrum

A reception desk with a modern design, a seating area with red chairs, and a wall with a coffee cup and steam design.
A modern lounge area with a curved seating arrangement, a large plant, and a ceiling with a circular design.
A cityscape with a river, boats, and buildings including a tower.
A multi-story hotel with a classic architectural style, featuring a central entrance with a canopy, large windows, and a prominent flag.
A modern bar area with red and black decor, multiple hanging pendant lights, and a variety of bar stools.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
Holzdamm 4-12 & 16, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Inner Alster Lake
    ‪4 min walk‬
  • Place, Hamburg City Hall
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪30 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

A hotel room with a bed, two bedside lamps, a desk, and a chair.

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(53 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

A hotel room with a bed, desk, and wardrobe.

Room, 1 Double Bed with Sofa bed

  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

A modern room with a flat-screen TV mounted on a chalkboard wall, a mirror, and a door.

Room, 2 Twin Beds

7.8 out of 10
Good
(21 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hamburg

Located in Hamburg City Center, ibis Hamburg Alster Centrum is adjacent to Alster Lakes and within a 15-minute walk of popular sights like Hamburg City Hall. This 165-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, dry cleaning/laundry services, and a 24-hour front desk. It's connected to the convention center in central Hamburg and also close to Miniatur Wunderland and Reeperbahn.

What's nearby

  • Alster Lakes - 1 min walk - 0.1 miles
  • Inner Alster Lake - 4 min walk - 0.3 miles
  • Hamburger Kunsthalle - 6 min walk - 0.4 miles
  • Jungfernstieg - 10 min walk - 0.6 miles
  • Hamburg City Hall - 12 min walk - 0.7 miles

Getting around

  • Hamburg Central Station - 5 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬4 min walk
  • ‪HERITAGE Hamburg - ‬4 min walk
  • ‪barca - an der Alster - ‬3 min walk
  • ‪Cafe Liebermann - ‬6 min walk
  • ‪M&V Bar - ‬6 min walk

About this property

ibis Hamburg Alster Centrum

Guests of ibis Hamburg Alster Centrum have access to free WiFi in public areas. Self parking is available for EUR 25 per day. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and access to locker space.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Hair dryers, phones, and desks are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 16 per pet, per night
  • 1 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9.50 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

Is a free cancellation option available at ibis Hamburg Alster Centrum?

Ibis Hamburg Alster Centrum provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at ibis Hamburg Alster Centrum?

As of Oct 16, 2026, prices found for a 1-night stay for 2 adults at ibis Hamburg Alster Centrum on Nov 1, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of ibis Hamburg Alster Centrum?

This hotel is situated in Hamburg City Center, just steps from Hamburger Kunsthalle and Alster Lakes, and within a short walk of Moenckebergstrasse. You'll also find Hamburg City Hall and Hamburg Messe and Congress within a short drive.

Is there parking available at ibis Hamburg Alster Centrum?

Yes, covered parking is offered for EUR 25 per day. Bicycle parking is also available for guests.

Does ibis Hamburg Alster Centrum have a casino at the property?

No, ibis Hamburg Alster Centrum doesn't have a casino.

Is there an indoor pool at ibis Hamburg Alster Centrum?

No, there is no indoor pool at this hotel.

Are there hot tubs at ibis Hamburg Alster Centrum?

No, this hotel doesn't have a spa tub.

Does ibis Hamburg Alster Centrum have a restaurant that serves breakfast?

Ibis Hamburg Alster Centrum offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does ibis Hamburg Alster Centrum allow pets to stay for free?

Although they can't stay for free, pets are welcome at ibis Hamburg Alster Centrum for a fee of EUR 16 per pet, per night.

Are there connecting rooms at ibis Hamburg Alster Centrum?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to ibis Hamburg Alster Centrum?

The closest major airport to ibis Hamburg Alster Centrum is Hamburg Airport (HAM), which is 6.8 mi away (26 minutes by car). Another top airport is Hamburg Finkenwerder Airport (XFW), which is located 15.7 mi away (40-minute drive).

Are there rooms with balconies at ibis Hamburg Alster Centrum?

No, there aren't any guestrooms at ibis Hamburg Alster Centrum that offer a balcony.

ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 283 out of 982 reviews
Rating 8 - Good. 462 out of 982 reviews
Rating 6 - Okay. 178 out of 982 reviews
Rating 4 - Poor. 42 out of 982 reviews
Rating 2 - Terrible. 17 out of 982 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring. Next door to the lake and lovely restaurants. Would be great if the rooms were refreshed and had coffee making facilities. Good breakfast and nice self service bar in lobby.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A very basic hotel, but well situated and with good breakfast. A few minutes walk to the main railway station and chief museums, 15 min walk to the city center. When one opens the widow at night it's noisy because of traffic and a railway nearbay, when the window is closed, ac is extremely weak. Otherwise it's OK.
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet. The breakfast buffet was extensive and tasty. The hotel is located directly across the street from The Atlantic Hotel and we felt classy being here. It was about a 10-minute walk to the Hbf
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice staff. Firm beds and ok breakfast. But the noise from the railroad tracks will make us look for something else next time.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
……….,,,,,,,,,,,,,,,,,,,..,,,,.,,,,,
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
The location very good.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I had a very pleasant stay at this hotel. The location is excellent only about a 10-minute walk from the central station and roughly 10–15 minutes on foot to the main shopping street and Rathaus Square. Breakfast was a highlight, with a great variety ranging from fresh waffles to the classic bacon and eggs. Overall, we were very satisfied with our stay and would highly recommend this hotel.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay. The staff was very friendly, and check-in was quick and easy. The room was clean overall, though perhaps a little more attention should be given to the carpet. The beds were comfortable. The hotel is less than a five-minute walk from the main train station, and there are lots of restaurants and cafés nearby. I got a good deal when I booked the room. Therefore, it was great value for money.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, clean rooms and central
Stayed 4 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I nice, basic, hotel very close to the city centre.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and quiet
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Good location, quiet room with little own entrance room and extra door, still not really worth the money imho.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.
Stayed 8 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Nice and basic place to stay. Child cot was provided free of charge. Parking was convienent.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but mattress not so good, very thin and uncomfortable.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023