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ibis Hamburg Alster Centrum

3.5 star property
Pet-friendly Hamburg hotel connected to the convention center, steps from Alster Lakes

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Photo gallery for ibis Hamburg Alster Centrum

Land view from property
Exterior
Exterior
Exterior
Room, 2 Twin Beds | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Parking available
  • Housekeeping

Explore the area

View in a map
Holzdamm 4-12 & 16, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Hamburger Kunsthalle
    ‪4 min walk‬
  • Place, Hamburg City Hall
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(44 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

7.8 out of 10
Good
(16 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hamburg

Located in Hamburg City Center, ibis Hamburg Alster Centrum is adjacent to Alster Lakes and within a 15-minute walk of popular sights like Hamburg City Hall. This 165-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, dry cleaning/laundry services, and a 24-hour front desk. It's connected to the convention center in central Hamburg and also close to Miniatur Wunderland and Hamburg Cruise Center.

What's nearby

  • Alster Lakes - 1 min walk - 0.1 miles
  • Hamburger Kunsthalle - 4 min walk - 0.3 miles
  • Inner Alster Lake - 4 min walk - 0.3 miles
  • Moenckebergstrasse - 7 min walk - 0.4 miles
  • Hamburg City Hall - 12 min walk - 0.7 miles

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬4 min walk
  • ‪Cafe Liebermann - ‬6 min walk
  • ‪barca - an der Alster - ‬3 min walk
  • ‪HERITAGE Hamburg - ‬4 min walk
  • ‪Max & Consorten - ‬4 min walk

About this property

ibis Hamburg Alster Centrum

Pet-friendly Hamburg hotel connected to the convention center, steps from Alster Lakes
Guests of ibis Hamburg Alster Centrum have access to free WiFi in public areas. Self parking is available for EUR 20 per day. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and access to locker space.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Hair dryers, phones, and desks are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 16 per pet, per night
  • 1 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9.50 for children
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

Is a free cancellation option available at ibis Hamburg Alster Centrum?

Ibis Hamburg Alster Centrum provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see within easy reach of ibis Hamburg Alster Centrum?

This hotel is situated in Hamburg City Center, just steps from Hamburger Kunsthalle and Alster Lakes, and within a short walk of Moenckebergstrasse. You'll also find Miniatur Wunderland and Hamburg Cruise Center within a short drive.

Will I be able to park at ibis Hamburg Alster Centrum?

Yes, parking is offered for EUR 20 per day. Electric car charging and bicycle parking are also available.

Does ibis Hamburg Alster Centrum have a casino at the property?

No, ibis Hamburg Alster Centrum doesn't have a casino.

Is there an indoor pool at ibis Hamburg Alster Centrum?

No, there is no indoor pool at this hotel.

Are there hot tubs at ibis Hamburg Alster Centrum?

No, there isn't a spa tub at this hotel.

Does ibis Hamburg Alster Centrum have a restaurant that serves breakfast?

Ibis Hamburg Alster Centrum offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does ibis Hamburg Alster Centrum allow pets to stay for free?

Although they can't stay for free, pets are welcome at ibis Hamburg Alster Centrum for a fee of EUR 16 per pet, per night.

Are there connecting rooms at ibis Hamburg Alster Centrum?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to ibis Hamburg Alster Centrum?

The closest major airport to ibis Hamburg Alster Centrum is Hamburg Airport (HAM), which is 6.8 mi away (26 minutes by car).

Are there rooms with balconies that I can book at ibis Hamburg Alster Centrum?

No, at ibis Hamburg Alster Centrum, there aren't any guestrooms that list a balcony.

ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 243 out of 859 reviews
Rating 8 - Good. 417 out of 859 reviews
Rating 6 - Okay. 146 out of 859 reviews
Rating 4 - Poor. 39 out of 859 reviews
Rating 2 - Terrible. 14 out of 859 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maria, Doral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid breakfast and expedia did not confirm it and got double charged. Asked the hotel to review and did not bother to even respond
Stayed 2 nights in Aug 2025

8/10 Good

stephen ea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Yennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too firm even with the matress pad.
Stayed 3 nights in Jul 2025

8/10 Good

stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags
Stayed 3 nights in Jul 2025

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Stayed 1 night in Jun 2025

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontos positivos: localização, atendimento da equipe, custo benefício e café da manhã. Pontos negativos: banheiro vaza muita água durante o banho, o controle do ar condicionado não funcionou corretamente em alguns dias e o fechamento das cortinas não permite uma boa escuridão.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alexandra Sophie

Stayed 2 nights in Apr 2025

10/10 Excellent

Scott William

Stayed 1 night in Apr 2025

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025

10/10 Excellent

Lola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025

6/10 Okay

Selen

Traveled with group
Stayed 2 nights in Nov 2024

10/10 Excellent

CYNTHIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

6/10 Okay

BURCIN, ANKARA

Business traveler
Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fatih

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Özellikle otelde ki receptionist hanımefendi çok ilgili alakalı idi
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option for a short stay in Hamburg

This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.
Stayed 2 nights in Jun 2024

8/10 Good

Susannah

Liked: Cleanliness, staff & service
I liked everything about the place, except for the fact that the air conditioning did not work.
Stayed 1 night in May 2024

4/10 Poor

David

Stayed 3 nights in Apr 2024

8/10 Good

Asteria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2024

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