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Crowne Plaza Hamburg - City Alster by IHG

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Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

A multi-level commercial space with a central bar area, seating, and greenery.
A reception area with wooden panel walls, two reception desks, and three hanging light fixtures.
The exterior of Crowne Plaza Hamburg, featuring a modern facade with large potted plants in front.
A modern room with a sofa, armchair, and a small table with a lamp and a candle.
A modern lobby with two red sofas, a central table, and a bookshelf filled with books and decorative items.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Graumannsweg 10, Hamburg, HH, 22087
  • Place, Alster Lakes
    ‪3 min walk‬
  • Place, Inner Alster Lake
    ‪20 min walk‬
  • Place, Jungfernstieg
    ‪6 min drive‬
  • Airport, Hamburg (HAM)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a bedside table with a lamp, and sheer curtains.

Junior Suite, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Alster View)

A hotel room with a bed, a desk, a chair, a wardrobe, and a television.

Standard Room, 1 King Bed (Alster View)

9.0 out of 10
Wonderful
(23 reviews)
  • Partial lake view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a red sofa, a bed with white linens, a bedside table with a lamp, and a wall-mounted artwork.

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a wardrobe.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(60 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a bedside table with a glass of water, and a wall-mounted lamp.

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (Alster View)

A hotel room with a red sofa, a bed with white linens, a bedside table with a lamp, and a wall-mounted artwork.

Premium Room, 1 King Bed (Alster View)

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds (Premium)

A hotel room with a bed, a TV, a red sofa, and a small table.

Family Room, Multiple Beds (Premium)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

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About the neighborhood

Hamburg

Located in Hamburg-Nord, Crowne Plaza Hamburg - City Alster by IHG is a leisurely stroll from sights such as Alster Lakes and Mundsburg Center. This 4.5-star hotel has 291 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Alster Lakes - 3 min walk - 0.2 miles
  • Hamburger Kunsthalle - 19 min walk - 1.1 miles
  • Inner Alster Lake - 20 min walk - 1.1 miles
  • Moenckebergstrasse - 5 min drive - 1.1 miles
  • Jungfernstieg - 6 min drive - 1.5 miles

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg Central Station - 17 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪Alsterperle - ‬10 min walk
  • ‪Frau Möller - ‬8 min walk
  • ‪Thai&Indischen Restaurant Curry lounge - ‬13 min walk
  • ‪Seehaus - ‬6 min walk
  • ‪Café Gnosa - ‬8 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Renovated in 2019, Crowne Plaza Hamburg - City Alster by IHG offers a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is available for EUR 29 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, laundry facilities, and a vending machine.
42-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Coffee makers, hair dryers, and safes are also standard. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 29 per night)
  • Street parking available
  • Secured, covered self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza

Things to do

  • 24-hour health club
  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Renovated entire property - November 2019
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 28.50 per person
  • Covered self parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Are free cancellation options available at Crowne Plaza Hamburg - City Alster by IHG?

Crowne Plaza Hamburg - City Alster by IHG offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Hamburg - City Alster by IHG?

As of Aug 17, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hamburg - City Alster by IHG on Aug 30, 2026 start from $101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Crowne Plaza Hamburg - City Alster by IHG?

This hotel is situated in Hamburg-Nord within a short 19-minute walk of Inner Alster Lake and also 6 minutes on foot from Alster Lakes. You'll also find Miniatur Wunderland and Hamburg Cruise Center within a short drive.

Is parking available on site at Crowne Plaza Hamburg - City Alster by IHG?

Yes, secured parking is offered for EUR 29 per night. An electric car charging station, wheelchair-accessible van parking, and bicycle parkingare also available.

Does Crowne Plaza Hamburg - City Alster by IHG include a casino?

No, Crowne Plaza Hamburg - City Alster by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Hamburg - City Alster by IHG?

No, there is no indoor pool at this hotel.

Is Crowne Plaza Hamburg - City Alster by IHG a good place to stay for couples?

This waterfront hotel offers plenty of amenities for couples including a restaurant, couples/private dining, and a bar/lounge.

Does Crowne Plaza Hamburg - City Alster by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Hamburg - City Alster by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Hamburg - City Alster by IHG serves buffet breakfast for a surcharge each morning at The Plaza.

Does Crowne Plaza Hamburg - City Alster by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Crowne Plaza Hamburg - City Alster by IHG for a fee of EUR 15 per pet, per night. The property also provides food and water bowls.

Does Crowne Plaza Hamburg - City Alster by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Crowne Plaza Hamburg - City Alster by IHG?

The closest major airport to Crowne Plaza Hamburg - City Alster by IHG is Hamburg Airport (HAM), which is 6.1 mi away (25 minutes by car). Another top airport is Hamburg Finkenwerder Airport (XFW), which is located 15.5 mi away (44-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Hamburg - City Alster by IHG?

No, you won't find guestrooms with balconies at Crowne Plaza Hamburg - City Alster by IHG.

Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 1005 reviews
Rating 8 - Good. 349 out of 1005 reviews
Rating 6 - Okay. 71 out of 1005 reviews
Rating 4 - Poor. 10 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, but the food menu needs work
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive experience - would definitely stay here again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of options for breakfast, regularly refreshed.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Niina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is easily reachable from Hbf Hamburg; 3 different bus lines stop almost by the front entrance. Amazing staff at the reception. And very good breakfast.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet location in residential neighborhood and only 20 minutes walk to central station
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and helped when required by the lovely Kirsten regarding extending my stay etc
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Very efficient and helpful staff, excellent room, handy location.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Robin Robert Simon

Liked: Cleanliness, property conditions & facilities
This hotel is wonderful, with stunning views of the lake. The breakfast is huge, delicious and the service is fantastic.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Carmelo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to accomodation and breakfast was wonderful, plentiful of selections.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Arne Viggo

Liked: Staff & service, amenities, property conditions & facilities
Super god mordenmads buffet
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

sevde

Liked: Cleanliness, staff & service, amenities
Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Hotel situated on a quiet residential road but very close to bus service connecting to central Hamburg and Hafen City and the nearest U- Bahn is only a 10 min walk away. Buffet breakfast is excellent and ability to order food in the restaurant area until 11pm much appreciated
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice Sauna. Great breakfast.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, great staff and food
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, quiet, and friendly staff
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Room and staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the chance to experience breakfast but dinner was very good
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Laerke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Katharine

Liked: Cleanliness, staff & service
Although a good budget business hotel - there was an issue with the heating - and the rooms very hot with no cooler fresh air - sleep quality was horrible as a result. Bed and pillows comfy - shower had great pressure for long hair, cool little Self serve snack bar was good.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night in Hamburg

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Andreas

Liked: Cleanliness, amenities, property conditions & facilities
It was good; nothing spectacular
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Fatma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Room was great and sauna area was very nice! Good location.
Stayed 2 nights in Aug 2024