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Hatsuhana

3.0 star property
Hotel in Hakone with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hatsuhana

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes
Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30) | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer
Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30) | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer
Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

View in a map
20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313
  • Place, Tenzan Onsen
    ‪2 min drive‬
  • Place, Hakone Open Air Museum
    ‪13 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 862 sq ft
  • Sleeps 4
  • 2 Large Twin Beds OR 1 Twin Trundle Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

  • 471 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 942 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

  • 704 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Twin Trundle Bed

View all photos for Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

  • 939 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

10.0 out of 10
Exceptional
(1 review)
  • 948 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

  • 949 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

  • 1139 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 726 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

  • 726 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

  • 993 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

  • 833 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30) | 1 bedroom, minibar, in-room safe, blackout drapes

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

10.0 out of 10
Exceptional
(1 review)
  • 979 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

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About the neighborhood

Hakone

Located in Yumoto within a short walk of Tenzan Onsen, Hatsuhana is within a mile (2 km) of Tamadare Falls. This 3-star hotel has 35 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Tenzan Onsen - 2 min drive - 0.7 miles
  • Hakone Shrine - 12 min drive - 4.5 miles
  • Lake Ashi - 12 min drive - 5.6 miles
  • Hakone Open Air Museum - 13 min drive - 5.1 miles
  • Hakone Kowakien Yunessun - 14 min drive - 6.0 miles

Getting around

  • Hakone Yumoto Station - 9 min drive
  • Kowakidani Station - 15 min drive
  • Haneda Airport (HND) - 87 min drive

Restaurants

  • ‪囲炉裏茶寮八里 - ‬7 min drive
  • ‪はつ花そば 本店 - ‬5 min drive
  • ‪茶のちもと - ‬6 min drive
  • ‪箱根上の湯スイッチバックカフェ - ‬11 min drive
  • ‪たまだれ庵 - ‬4 min drive

About this property

Hatsuhana

Hotel in Hakone with a full-service spa and a 24-hour front desk
Guests staying at Hatsuhana enjoy a full-service spa, free WiFi in public areas, and a terrace. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can expect free WiFi and 50-inch flat-screen TVs with digital channels. Bathrooms offer spring water baths, hair dryers, and free toiletries. Other amenities include minibars, coffee makers, and safes.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Hakone Kowakien TEN-YU
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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 9:00 AM for a fee: JPY 4,235 for adults and JPY 2,420 for children
  • A restaurant

Restaurants on site

  • DINING HANAEMI

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Renovated entire property - September 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately JPY 4235 for adults and JPY 2420 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 20
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Hatsuhana Hakone
Hatsuhana Hakone
Hatsuhana Hotel Hakone Machi
Hatsuhana Hotel
Hotel Hatsuhana
Hatsuhana Hakone
Hatsuhana Hotel Hakone

Frequently asked questions

What can I see close to Hatsuhana?

This hotel is situated in Yumoto within a short 14-minute walk of Tenzan Onsen. You'll also find Kanagawa Prefectural Museum of Natural History and Odawara Fishing Port within a short drive.

Is there parking available at Hatsuhana?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, accessible parking and electric car charging are also available.

Is there a spa available at Hatsuhana?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hatsuhana have a casino at the property?

No, Hatsuhana doesn't have a casino.

Will I find an indoor pool at Hatsuhana?

No, there is no indoor pool at this hotel.

Is Hatsuhana good for couples?

Amenities that appeal to couples at this hotel include a spring water bath, a minibar, and slippers.

Are there hot tubs at Hatsuhana?

No, this hotel doesn't have a spa tub.

Does Hatsuhana have a restaurant that serves breakfast?

Yes, Hatsuhana serves breakfast (local cuisine) for a surcharge each morning at DINING HANAEMI.

Will Hatsuhana allow pets to stay for free?

No, pets aren't allowed at Hatsuhana.

Does Hatsuhana have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Hatsuhana?

No, you won't find guestrooms with balconies at Hatsuhana.

Hatsuhana Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 1 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paolo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.
Stayed 3 nights in Jun 2025

10/10 Excellent

Russell, Wailuku

Stayed 1 night in May 2025

10/10 Excellent

Raymond

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10
Stayed 1 night in May 2025

10/10 Excellent

Kelvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.
Stayed 2 nights in Mar 2025

10/10 Excellent

Soonkie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Minju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Stayed 3 nights in Nov 2024

8/10 Good

Cloriza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience a superlative modern property with exceptional staff.
Stayed 1 night in May 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reclusive area. Close to nature but far from everything else.
Stayed 1 night in May 2024

10/10 Excellent

Tenghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kaori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お風呂も食事もスタッフの皆さまも素晴らしかったです。

外国人をおもてなしいたしました。 感激しておりました。ありがとうございました。
Stayed 1 night in Jun 2025

10/10 Excellent

TAKASHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

すべてが素晴らしい

竹を見、小鳥の声を聞きながらの寝湯は生涯最上位の湯でした。
Stayed 1 night in May 2025

10/10 Excellent

Ma Ka Ho

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff members are incredibly friendly. Although some of them had limited English skills, they made every effort to communicate effectively with us. Everyone was so helpful and welcoming, and I want to express my heartfelt gratitude to all of them. The building is very new, and the view was stunning—especially with the tall green trees, which added to the cool and tranquil atmosphere. I would definitely love to return and stay at this hotel again.
Stayed 2 nights in Apr 2025

10/10 Excellent

SHINOBU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内どこも綺麗で、細やかなサービスが充実しており、ゆっくり過ごすことが出来ました。娘も大満足でまた訪れたいお宿でした。
Stayed 1 night in Mar 2025

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality exceeded my expectations
Stayed 1 night in Mar 2025

6/10 Okay

Hoi Lun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

酒店漂亮舒服又乾淨，但可惜…

酒店房間很漂亮乾淨，住了幾天很舒適，但可惜了…員工非常粗心大意，住了3晚，每晚都能出錯一次，不是大清早按門鈴送錯東西，就是收拾房間把客人東西收掉…..投訴也沒用，員工聽不明白英語阿…另外餐廳的食物也一般般，試過很多家5星級溫泉酒店的晚餐，這家的是最一般和給的食物比較廉價的，另外房間洗澡水壓真的很小…除了這幾個問題，酒店房間是真的很乾淨舒服的
Stayed 3 nights in Feb 2025

10/10 Excellent

Man Ching Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner.
Stayed 4 nights in Nov 2024

10/10 Excellent

ChangWoo

Stayed 1 night in Nov 2024

4/10 Poor

Sang Yong

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

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