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Grand Hotel Haikou (Managed by Accor)

4.5 star property
Elegant beach hotel and outdoor pool

Choose dates to view prices

Photo gallery for Grand Hotel Haikou (Managed by Accor)

Indoor pool, outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Junior Suite, 1 King Bed, Ocean View | View from room
Beach nearby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
256 Binhai Road, Xiuying District, Haikou, Hainan, 570311
  • Hainan International Convention and Exhibition Center
    ‪14 min walk‬
  • Holiday Beach
    ‪4 min drive‬
  • Hainan West Coast Golf Course
    ‪6 min drive‬
  • Haikou (HAK-Meilan Intl.)
    ‪35 min drive‬

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Room options

View all photos for Superior Room, 2 Twin Beds, Ocean View

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Ocean View

Minibar, in-room safe, desk, blackout drapes

Executive Room, 2 Twin Beds, Ocean View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Ocean View

Deluxe Room, 2 Twin Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds, Ocean View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Minibar, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Oceanfront

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

Superior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Superior Suite, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Garden view

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior 2-bed Room

Minibar, in-room safe, desk, blackout drapes

Superior 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant Sea-view Suite

Minibar, in-room safe, desk, blackout drapes

Elegant Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea-view Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for 180° Panoramic Double Bed Room

Minibar, in-room safe, desk, blackout drapes

180° Panoramic Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea-view Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Sea-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Sea-view Twin Room

Minibar, in-room safe, desk, blackout drapes

Executive Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant Double Room

Minibar, in-room safe, desk, blackout drapes

Elegant Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Suite

Minibar, in-room safe, desk, blackout drapes

Superior Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout drapes

Family Suite

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Family Friendly Queen Room - Sea-View

Minibar, in-room safe, desk, blackout drapes

Family Friendly Queen Room - Sea-View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Minibar, in-room safe, desk, blackout drapes

Superior Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Twin Room

Minibar, in-room safe, desk, blackout drapes

Superior Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Sea-view Queen Room

Minibar, in-room safe, desk, blackout drapes

Superior Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Friendly 2 Bed Room - Sea-View

Minibar, in-room safe, desk, blackout drapes

Family Friendly 2 Bed Room - Sea-View

  • Sleeps 2
  • 2 Twin Beds

View all photos for 180° Panoramic Twin Room

Minibar, in-room safe, desk, blackout drapes

180° Panoramic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Sea-view Twin Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant 2-bed Room

Minibar, in-room safe, desk, blackout drapes

Elegant 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Sea-view Queen Room

Minibar, in-room safe, desk, blackout drapes

Executive Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Sea-view Interconnecting Room

Minibar, in-room safe, desk, blackout drapes

Family Sea-view Interconnecting Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Themed Family Friendly Room - Sea-View (Double Bed)

Minibar, in-room safe, desk, blackout drapes

Themed Family Friendly Room - Sea-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Family Friendly Room - Sea-View (Double Bed)

Minibar, in-room safe, desk, blackout drapes

Themed Family Friendly Room - Sea-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Themed Family Friendly Room - Sea-View (2 Beds)

Minibar, in-room safe, desk, blackout drapes

Themed Family Friendly Room - Sea-View (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Themed Family Friendly Room - Sea-View (2 Beds)

Minibar, in-room safe, desk, blackout drapes

Themed Family Friendly Room - Sea-View (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Haikou

Located in Xiuying, Grand Hotel Haikou (Managed by Accor) is 2 mi (3.2 km) from Holiday Beach and within a 10-minute drive of other popular attractions like Hainan West Coast Golf Course. This 4.5-star hotel has 320 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Haikou, and a short drive from Hainan International Convention and Exhibition Center and Meishi Mayflower International Golf Club.

What's nearby

  • Hainan International Convention and Exhibition Center - 14 min walk - 0.8 miles
  • Holiday Beach - 4 min drive - 2.5 miles
  • Hainan West Coast Golf Course - 6 min drive - 4.1 miles
  • Meishi Mayflower International Golf Club - 8 min drive - 5.2 miles
  • Haikou Arcade Street - 18 min drive - 12.9 miles

Getting around

  • Haikou (HAK-Meilan Intl.) - 44 min drive

Restaurants

  • ‪珍妮酒吧鱼庄 - ‬4 min drive
  • ‪向红大酒店 - ‬6 min drive
  • ‪如意茶店 - ‬7 min drive
  • ‪一元小食 - ‬7 min drive
  • ‪江浙汇 - ‬4 min drive

About this property

Grand Hotel Haikou (Managed by Accor)

Elegant beach hotel and outdoor pool
At Grand Hotel Haikou (Managed by Accor), guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for CNY 500 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
Guests can expect 40-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Furnished balconies, minibars, and safes are also available. Housekeeping is available on request.
Hot springs and an outdoor tennis court are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. A variety of treatment therapies are provided, including hydrotherapy.

There are 2 indoor/outdoor hot springs open between 9:00 AM and 10:00 PM. The temperature in the hot springs is set to 84°F.

Languages

Chinese (Mandarin), English

Similar properties

Property amenity

InterContinental Haikou Seaview by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 28 reviews
$76 nightly
The price is $80
Jun 30 - Jul 1
Total includes taxes and fees
InterContinental Haikou Seaview by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 150 to 150 for adults and CNY 90 to 150 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Kool
  • Shang Palace

Things to do

  • 2 indoor/outdoor hot springs
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 6,611 meeting rooms
  • Conference center

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Hot springs open from 9:00 AM - 10:00 PM
  • Hot springs water temperature - 84 ºF
  • Hydrotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 150 to 150 for adults, and CNY 90 to 150 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Hot springs access available from 9:00 AM to 10:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Haikou Shangri-La
Shangri-La Haikou
Shangri-La Hotel Haikou
Shangri La Hotel Haikou
Shangri-La Hotel Haikou Hainan, China
Shangri La Haikou
Shangri La Hotel Haikou
Haikou Managed By Accor Haikou
Grand Hotel Haikou (Managed by Accor) Hotel
Grand Hotel Haikou (Managed by Accor) Haikou
Grand Hotel Haikou (soon to be Fairmont Haikou)
Grand Hotel Haikou (Managed by Accor) Hotel Haikou

Frequently asked questions

Is a free cancellation option available at Grand Hotel Haikou (Managed by Accor)?

Grand Hotel Haikou (Managed by Accor) provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see around Grand Hotel Haikou (Managed by Accor)?

This hotel is situated in Xiuying, close to Hainan International Convention and Exhibition Center, Holiday Beach, and Hainan West Coast Golf Course. You'll also find Meishi Mayflower International Golf Club and Jiari Beach within a short drive.

Is there parking available at Grand Hotel Haikou (Managed by Accor)?

Yes, uncovered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Is there a spa available at Grand Hotel Haikou (Managed by Accor)?

There is a full-service spa available for guests to enjoy and services include hydrotherapy.

Does Grand Hotel Haikou (Managed by Accor) have a casino on the premises?

No, Grand Hotel Haikou (Managed by Accor) doesn't have a casino.

Is there an indoor pool at Grand Hotel Haikou (Managed by Accor)?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

Is Grand Hotel Haikou (Managed by Accor) a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Grand Hotel Haikou (Managed by Accor) have a hot tub?

No, but this hotel does have 2 outdoor hot springs.

Does Grand Hotel Haikou (Managed by Accor) have a restaurant that serves breakfast?

Yes, Grand Hotel Haikou (Managed by Accor) has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hotel Haikou (Managed by Accor) allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Hotel Haikou (Managed by Accor).

Does Grand Hotel Haikou (Managed by Accor) have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Grand Hotel Haikou (Managed by Accor)?

The closest major airport to Grand Hotel Haikou (Managed by Accor) is Haikou (HAK-Meilan Intl.), which is 24.8 mi away (44 minutes by car).

Can I book a room with a balcony at Grand Hotel Haikou (Managed by Accor)?

Yes, every guestroom at Grand Hotel Haikou (Managed by Accor) comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Hotel Haikou (Managed by Accor) offer wedding services?

Take advantage of the wedding venue at Grand Hotel Haikou (Managed by Accor) if you plan to say "I do" during your trip.

Grand Hotel Haikou (Managed by Accor) Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 62 reviews
Rating 8 - Good. 22 out of 62 reviews
Rating 6 - Okay. 6 out of 62 reviews
Rating 4 - Poor. 1 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Vienna

Stayed 4 nights in Jun 2024

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with sea views

The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.
Stayed 1 night in Jun 2020

8/10 Good

Qiong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Stunning hotel but service is lacking

Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

IN SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Kheng Hiang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property next to the beach

Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.
Stayed 6 nights in Feb 2019

8/10 Good

James, Harbin, CN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the class of Shangri-La you would expect

Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.
Stayed 1 night in Jan 2019

8/10 Good

Eric, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.
Stayed 1 night in Aug 2018

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but too far from old town.

Really great stay. Beautiful surrounding, great staff. Nice view.
Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

NIce Hotel But Too Far from CBD

Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred. Wifi not functioning steady and well.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

Friendly and high professional service. highly recommended.

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best of the best

Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CW, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall Experience

I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel clean comfortable

Clean and comfotable room Good service, nice view But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent beach resort in Haikou

Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects. Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area. Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled. Like many of the large resort hotels in the area, the place felt almost too empty. Breakfast was not as good as other hotels in the area, from an American point of view.

6/10 Okay

Man

Liked: Cleanliness, staff & service, room comfort

nice hotel with private beach and huge property. S

Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

6/10 Okay

Kim, Utrecht

Liked: Cleanliness, property conditions & facilities, room comfort

Average stat

English skills need improvement

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