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United-21 Citymark - Gurgaon

4.0 star property
Hotel in Gurugram with a full-service spa and free valet parking

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Photo gallery for United-21 Citymark - Gurgaon

Lobby
Premium bedding, minibar, individually decorated, individually furnished
Restaurant
Hallway
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001
  • Place, Jyoti Hospital
    ‪14 min walk‬
  • Place, Google Signature Towers
    ‪3 min drive‬
  • Place, DLF World Tech Park
    ‪4 min drive‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, minibar, individually decorated, individually furnished

Suite, 1 Double Bed

  • 775 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, individually decorated, individually furnished

Deluxe Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Gurugram

Located in Sector 12A within a short walk of Jyoti Hospital, United-21 Citymark - Gurgaon is within 2 miles (3 km) of Galaxy Mall. This 4-star hotel welcomes guests with 80 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Jyoti Hospital - 14 min walk - 0.8 miles
  • Google Signature Towers - 3 min drive - 1.2 miles
  • Galaxy Mall - 3 min drive - 1.2 miles
  • The Paintball Co - 3 min drive - 1.8 miles
  • DLF World Tech Park - 4 min drive - 1.8 miles

Getting around

  • MG Road Station - 5 min drive
  • Sikandarpur RMRG Station - 8 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Cocktails and Dreams Speakeasy - ‬4 min drive
  • ‪Civil Lines Amritsari Lassi Wala - ‬13 min walk
  • ‪Burger Point - ‬3 min drive
  • ‪Nagpal's Special Chole Bhature Paneer Wale - ‬13 min walk
  • ‪Subway - ‬3 min drive

About this property

United-21 Citymark - Gurgaon

Hotel in Gurugram with a full-service spa and free valet parking
At United-21 Citymark - Gurgaon, guests enjoy a full-service spa, an outdoor pool, and a gym. If you plan to drive, free valet parking is available. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Sofa beds, minibars, and coffee makers are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Conference space
  • Meeting room

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Hot tub
  • Massage
  • Sauna

More

  • 1 building
  • 4 floors
  • Built in 2010

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for INR 500 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 999

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: INR 500 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-out: noon
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

Is a free cancellation option available at United-21 Citymark - Gurgaon?

United-21 Citymark - Gurgaon provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What is there to do within easy reach of United-21 Citymark - Gurgaon?

This hotel is situated in Sector 12A, close to Leisure Valley, Gurgaon Central Mall, and Sahara Mall. You'll also find MGF Metropolitan Mall and DLF Galleria Market within a short drive.

Is parking available on site at United-21 Citymark - Gurgaon?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa available at United-21 Citymark - Gurgaon?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, and massages.

Does United-21 Citymark - Gurgaon feature a casino?

No, United-21 Citymark - Gurgaon doesn't have a casino.

Is there an indoor pool at United-21 Citymark - Gurgaon?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is United-21 Citymark - Gurgaon a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at United-21 Citymark - Gurgaon?

Yes, guests can enjoy a spa tub at this hotel.

Does United-21 Citymark - Gurgaon feature a restaurant that includes a breakfast menu?

No, United-21 Citymark - Gurgaon doesn't have a restaurant that serves breakfast.

Does United-21 Citymark - Gurgaon allow pets to stay for free?

No, pets aren't allowed at United-21 Citymark - Gurgaon.

Are there connecting rooms at United-21 Citymark - Gurgaon?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to United-21 Citymark - Gurgaon?

The closest major airport to United-21 Citymark - Gurgaon is Indira Gandhi International Airport (DEL), which is 10.6 mi away (19 minutes by car). Another top airport is Ghaziabad (HDO-Hindon), which is located 29.5 mi away (90-minute drive).

Are there rooms with balconies that I can book at United-21 Citymark - Gurgaon?

No, there aren't any guestrooms with balconies at United-21 Citymark - Gurgaon.

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews
Rating 8 - Good. 17 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Skip the Beating

Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit, India

Disliked: Room comfort

Hotel location is awful

Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort

Value for Money

Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money

Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious quiet room and fantastic service

when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was amazing!Will stay again next year.

It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pathetic hotel

The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puts hospitality to shame.

Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Verg good Hotel

Short stay at this hotel, Would recommend it.

10/10 Excellent

Jack Bhatia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service

We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.

10/10 Excellent

Jack Bhatia, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel,excellent service.

Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort

Needs slight attention

Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well deserved 4* hotel

We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.

8/10 Good

sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Olathe, KS, USA

Liked: Cleanliness, staff & service, room comfort

Nice hotel but food was expensive

Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.

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