I was extremely disappointed by my family’s stay at Campbell Cottage. From the beginning, there were several red flags. Communicating with the rental company was cumbersome. They refused to respond to VRBO messaging and had limited office hours. Several staff were unsure and unhelpful about the pet policy and its inclusion in the short-term rental agreement. After-hours staff was mildly helpful, but was not able to answer any questions fully or provide needed materials during our stay.
Initial communication was lacking regarding beach access and required multiple rounds of communication to get answers. Upon check-in, the hot water heater was not functioning. Communicating with the afterhours staff did let us know that there is a control in the master bedroom that was functional. However, the hot water turned off shortly after starting to shower so was never consistent. It was apparent that these owners and the real estate company do not provide care to the lawn. The yard and landscaping was completely overgrown with hazardous materials in the yard, including rotten wood on the walkway, down trees, & dog poop in the yard.
Access to the community is down a gravel, bumpy road that is poorly maintained. Beach access was towards the end of this road, but required a parking pass. We communicated with the real estate company a multitude of times and received no parking pass. On parking at the beach, we were issued warning citations by the beach patrol, which warned of potential booting or towing of our vehicles. The beach patrol employee noted that the owners of that property were problematic and refused to buy new beach parking passes. This issue was apparent, as an old citation was in one of the kitchen drawers. By Sunday afternoon, the afternoon before our departure, a pass was delivered. A two day turn-around on a pass that provides beach access seems lackluster at best of a “beach house.”
Generally, the condo is as it appears in the photos online. Several of the bed sheets were stained, the bedframes creaked and were uncomfortable. Balls of hair were on the shower floor from the prior guests. The house was stocked with a partly used roll of toilet paper in each bathroom, a single trash bag, and a single roll of paper towels without any extras for use.
Overall, this condo is a decent space but is obviously poorly cared for. I would NOT recommend renting this condo or using Sunset Properties for anyone looking for a calm or relaxing beach stay.