The front desk clerk, Lorey, was extremely rude and not accommodating.
Overall not a bad place. Elevators seem to have been an issue for a while. Only one working. Takes a long time to get to your floor. Could only get 1 parking pass even though there were plenty of spaces on the property to park. Was told vehicle would be towed if there was no pass. Had to park in public parking which doesn't seem safe to me. Understand no smoking in the room, but don't understand why you can't on the balcony. Would have enjoyed morning coffee on the balcony with a smoke, but wasn't allowed. Also, there was no coffee. Every hotel I've been in has coffee. There was a coffee maker, but no coffee. Didn't realize I needed to bring my own. Good location. Easy and close access to the beach.
Phoenix All Suites places you within a 15-minute stroll of popular sights such as Gulf Shores Beach and Gulf State Park. This 84-room, 3.5-star apartment building welcomes guests with in-room amenities like kitchens, sofa beds, and living rooms.
Each apartment is air-conditioned and features a kitchen and space to spread out with a living room and a dining area. Guests can expect to find a 32-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and an ironing board.
Guests of Phoenix All Suites enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This smoke-free apartment building also has barbecue grills.
The front desk clerk, Lorey, was extremely rude and not accommodating.
Thank you for taking the time to rate your stay, it is greatly appreciated it. We hope that you enjoyed your stay and will come back again soon!
Overall not a bad place. Elevators seem to have been an issue for a while. Only one working. Takes a long time to get to your floor. Could only get 1 parking pass even though there were plenty of spaces on the property to park. Was told vehicle would be towed if there was no pass. Had to park in public parking which doesn't seem safe to me. Understand no smoking in the room, but don't understand why you can't on the balcony. Would have enjoyed morning coffee on the balcony with a smoke, but wasn't allowed. Also, there was no coffee. Every hotel I've been in has coffee. There was a coffee maker, but no coffee. Didn't realize I needed to bring my own. Good location. Easy and close access to the beach.
Thank you for taking the time to review your stay, we greatly appreciate it. We have been experiencing some trouble with one of the elevators as it is being fixed. Unfortunately, parking is limited at this property. The hotel is a smoke free property and smoking is not allowed on the balconies.
We do apologize that you experienced such experience. This has been passed onto our management team.