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Sheraton Guayaquil Hotel

4.5 out of 5.0

Recent guest reviews

This hotel is in a great location and the staff really does their best to make sure their guests are comfortable and have a great experience. The food, whether room service or at the restaurants, dinner or breakfast, was always excellent. Highly recommended.

We visited Guayaquil for the second time, and in both occasions, we stayed at the Sheraton Hotel. We really enjoyed this hotel. The service is outstanding! The location could not be better! We have to mention FERNANDO TORRES at the Club Level who displayed a superb customer service!

The staff was wonderful. We came in early and used the pool, which was small but clean and nice. The bed was comfortable. We had to fly out early and it was nice that the hotel was so close to the airport. We didn’t hear any planes overnight but at 3:00 a.m. our shuttle got us to the airport in plenty of time.

Very courteous employees, sweet and helpful... very clean rooms, always stocked with needs, very well located and close to a wonderful shopping mall. The room was fabulous and the beds so comfortable. All well organized, they even picked us up at the airport at our arrival and took us the day of departure. I would definitely stay again at this hotel.

The Sheraton in Guayaquil offers many great things, such as its location, its friendly and knowledgeable staff, very clean and organized room. Had a small inconvenience with the check in (as my information could not be located) but overall it was good.

I would like to say that Michelle Andracie, Mischell Camel and Daniella went above and beyond to make my stay very pleasant. They helped me with getting an English speaking taxi driver to take me around the city. These young ladies were very professional and represented the Sheraton Hotel very well.

When traveling to Guayaquil I always chose The Sheraton Guayaquil. I've stayed at many 'nice' hotels in the city, but now I don't bother with the others and head straight to the Sheraton. The club level lounge is better than most in the U.S. and the service at this hotel in every public area is exceptional. I love the comfy feel of the bar-lounge, the cleanliness of the rooms, the sweet sleeper beds and the location, which is right across from a big mall with many restaurants. A safe walking bridge connects all the conveniences! So, this is my home away from home in Ecuador and I love it!

My family stayed here on our way to and from the Galapagos. The location near the airport is great, and the service was impeccable. We were picked up and returned from our flights promptly. The front desk staff are absolutely wonderful - cheerful, truly helpful and thoughtful, and attentive to all of our needs. The restaurant is quite nice with a very good buffet or a la carte ordering. The rooms were quite comfortable and spacious. The Sheraton Lounge offered nice snacks and drinks with excellent service. If you are flying in or out of Guayaquil I would highly recommend this property. I suspect it would also be a great place to stay while visiting the city.

The rooms, amenities, and staff are wonderful, especially the ladies at the front desk. Nearly everyone here knows me by my first name. Everyone is friendly and pleasant. The front desk staff have gone out of their way to ensure everything is perfect. The 8th floor Sheraton Club is very nice, with excellent selections for breakfast and evening appetizers. The Club also offers a selection of beer and wine. I have a one bedroom suite with a nice view of a residential area and the Andes Mountains in the distance. The sales manager is exceptionally accommodating. The hotel is located directly across the street from a large mall that is easily accessible by an elevated walkway.

I cannot say enough good things about this hotel! We have stayed in all the top hotels in Guayaquil and the Sheraton is BY FAR the best. Best service, best food, best location. We stayed here on my birthday and the hotel went all out to make me feel like a king. Every single employee--from the front desk workers upon check-in, to the housekeepers, to the spa workers, to the waiters--they all greeted me with a smile and were as friendly as possible. The breakfast was the best hotel food I have EVER had and the hotel gym was the best we've ever used. This was the best overall experience I've ever had. THANK YOU SHERATON!

Av. Constitucion, Plaza del Sol Guayaquil Guayas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Free airport shuttle

Sheraton Guayaquil Hotel places you next to Plaza del Sol and Mall del Sol Commercial Center. This 139-room, 4.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. Located in central Guayaquil, the hotel is also near Malecon 2000 and Banco Pichincha Monumental Stadium.


Enjoy dining at one of 2 onsite restaurants including Cooks, which specializes in regional cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


All 139 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include free newspapers, free bottled water, and hair dryers.

Property features

At Sheraton Guayaquil Hotel, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free valet parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1138 reviews