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Recent guest reviews

I didn’t expect to pay for parking. Also, they called me after check out to make additional charges to my CC because they had forgotten.

Excellent staff, spotless property - great sauna and gym area and fantastic menu at their restaurant. From a-z the best value in Guayaquil! I’ve stayed here 6 times in three years and it gets better each time!

My kids love the place very friendly and clean , every time we travel to Guayaquil we stay in this place , the only thing is that last night i got a extra few for a towel that it was missing, but overall it’s a great place ,

Liked the Hotel and their service personnel. Disliked the Reservation Manager, telling me that both nationals and foreigners have to pay the IGV (Sales Tax), and at the same time I can request the full Sales Tax refund from the government back in the Airport. I did not have to fly back to the USA from their Airport, since I was to continue traveling south by land.

I like very much the hotel and the services was great. The people are very kind. Also they have another services but i don't have time to see it. Gym, sauna, spa.

Nice open area with pool against the back of a church

The bellman was great. The check in and check out was easy. The included breakfast was nice.

Centrally located hotel. Great buffet breakfast. My only complaint about this hotel is that they need more lounge chairs in the pool area otherwise it was fine.

The hotel is nice and we had a nice stay. The problem is that I purchased the room for the wrong weekend and was not able to get my money back. We stayed at the Grand Hotel months ago, but Orbitz and the Grand Hotel would not refund my purchase for this weekend.

Easy, thoughtful, welcoming place. Good area near the malecon (riverside walk).

Very comfortable hotel, friendly staff and courtesy...Location is awesome only a walk away from many sightseeing places around the city..Highly recommended

No me gustó que apenas es las doce y ya necesitas abandonar la habitación debería darse una hora En el desalojo

Esta bien ubicado, cerca del malecon y de parque de las iguanas, estaciones de buses turisticos y restaurantes 24 horas, lo que no me pareció es que pedí 1 hora más para salir del hotel y me negaron, 1ue me hiban a cobrar otro día.

El hotel se mantiene bien, como en todo lado es normal ver bichitos, nos olvidamos abiertas unas galletas en la habitación y tuvimos hormigas visitándonos, solo hay que tener cuidado con esto. Por el resto muy bien

Good presentation, food and location. Clean and quiet isolate from the street noise. Recommended for business people

Me gusto mucho el hotel en especial su personal y la terraza del hotel me encanto mi próximo viaje sin dudas será en GHG

Boyaca 1615 Guayaquil Guayas

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Free airport pick-up

Located in Downtown Guayaquil, Grand Hotel Guayaquil, Ascend Hotel Collection is a leisurely stroll from popular sights such as Malecon 2000 and Malecon Mall. This 181-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free airport pick-up, and a gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM. This hotel serves as home to a bar, along with a family restaurant that specializes in international cuisine. You can sip a beverage at the coffee shop/café.


Rooms

All of Grand Hotel Guayaquil, Ascend Hotel Collection's 181 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Grand Hotel Guayaquil, Ascend Hotel Collection features an outdoor pool, a children's pool, and a gym. Valet parking is USD 8 per day if you plan to drive, or hop aboard the free shuttle from the airport to the hotel (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Grand Hotel Guayaquil, Ascend Hotel Collection

Everyone (12) Couples (3) Family (6)
4
Family with small children Business Business

I didn’t expect to pay for parking. Also, they called me after check out to make additional charges to my CC because they had forgotten.

By , from Greenacres on Oct 7, 2021

Review comment responded on Oct 12, 2021

Thank you very much for taking a moment to share your experience. We would also like to thank you for letting us know your comments, these help us to improve our service. We look forward to welcoming you back to our hotel in the not too distant future to offer the best of our hospitality. Sincerely,

5
Partner Couples

Excellent staff, spotless property - great sauna and gym area and fantastic menu at their restaurant. From a-z the best value in Guayaquil! I’ve stayed here 6 times in three years and it gets better each time!

By on Aug 7, 2021

Review comment responded on Aug 12, 2021

We would like to thank you very much for taking the time to give us feedback regards to your recent stay at Grand Hotel Guayaquil. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. We look forward to welcoming you back to our hotel in the not too distant future. Always at your service,

3
Family with small children

My kids love the place very friendly and clean , every time we travel to Guayaquil we stay in this place , the only thing is that last night i got a extra few for a towel that it was missing, but overall it’s a great place ,

By on Jul 11, 2021

Review comment responded on Jul 19, 2021

Thank you so much for your kind words.We really appreciate you taking the time out to share your experience with us, and we are proud to know that you have enjoyed your visit. We are sorry that in the end there was a situation like the one you described, but we are glad that it was solved in the end. Thank you for your comments as they help us to improve every time. We look forward to welcoming you again in the future very soon. At your service, Paola De La Torre

5
Everyone

By on Dec 2, 2020

Review comment responded on Dec 5, 2020

Estimado Huesped, Muchas gracias por su calificacion, esperamos haya disfrutado su estadía y que su próxima estadía sea igual de placentera. Cordialmente,

3
Family

Liked the Hotel and their service personnel. Disliked the Reservation Manager, telling me that both nationals and foreigners have to pay the IGV (Sales Tax), and at the same time I can request the full Sales Tax refund from the government back in the Airport. I did not have to fly back to the USA from their Airport, since I was to continue traveling south by land.

By on Mar 12, 2020

Review comment responded on Mar 18, 2020

Dear guest, Thank you for taking the time to answer our online survey. Regarding your comment, according to the Ecuadorian policy, every national or foreigner visitor must pay all the taxes established by the Ecuadorian government. Hence, our staff provided you the correct information about this matter, even though you planned to continue traveling south by land. We hope you have enjoyed your time at Grand Hotel Guayaquil and we expect you will come soon to our property. Regards. Carlos

5
Partner Couples Family

I like very much the hotel and the services was great. The people are very kind. Also they have another services but i don't have time to see it. Gym, sauna, spa.

By , from Chula vista, california. on Feb 12, 2020

Review comment responded on Feb 14, 2020

dear guest we are glad that your experience during your stay was great and enjoyed the quality service of our staff we hope to see you soon so you can experience the rest of the facilities in our hotel sincerely luis enrique perez Sales Chief

4
Partner Couples

Nice open area with pool against the back of a church

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Dear Guest thank you so much for your comments they are very important to us they help us keeping our high quality service Sincerely Luis Enrique Pérez Chief of sales

5
Everyone

By on Jul 13, 2019

Review comment responded on Jul 15, 2019

Dear guest, Thank you for leaving us a wonderful review about your recent stay at the Grand Hotel Guayaquil. We hope you had such a great time and had many memories that you could share with your loved ones. We would like to have you again, soon! Best regards,

5
Everyone

The bellman was great. The check in and check out was easy. The included breakfast was nice.

By on Mar 1, 2019

Review comment responded on Mar 6, 2019

Dear, Thank you for taking the time to comment on your stay with us. We are very pleased to know that you had a great time in our Hotel, make us feel that we are achiving our goals in this important matter of service and lodging. Sincerely,

4
Everyone

Centrally located hotel. Great buffet breakfast. My only complaint about this hotel is that they need more lounge chairs in the pool area otherwise it was fine.

By on Jan 3, 2019

Review comment responded on Jan 7, 2019

Dear Mr: Dear Nancy, thank you very much for your time to leave us a positive comment. Your comment is highly important to us, so we will consider it to offer a better service to future guests. Hope to see you again in your next visit to Guayaquil. Best regards, Carla E.

Grand Hotel Guayaquil, Ascend Hotel Collection

Boyaca 1615, Guayaquil, Guayas
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