I walked in our cabin assigned to us and immediately realized it was not the room we paid for. We were not told at checkin that there was a mix up and the upgraded cabin we paid for was already taken. They offered a free pizza and a sangria. We had arranged for massages and I asked for comp massages instead (even tho all I really wanted was our room we paid for). He said he would speak to a manager about it. The massages canceled anyway and so the pizzas and food I ordered, I paid for. The jacuzzi doesn’t work in suite they put us in. We were told it’s mainly for looks. The toilet doesn’t flush properly. The views are spectacular. Hoping tomorrow morning gets better.
Lovely location and property with lovely gardens, homes and scenery. Great place for a quiet retreat or a family vacation. Wonderful service from all staff.
Beautiful place. Views are expectacular. Love nature and surroundings
Million Dollar views with an aquatic retreat to be relished.
El entorno es muy bonito pero las condiciones de la propiedad son bastante mejorables
Paisajes hermosos, no hay carga de desayuno, pocas opciones de desayuno, falta de profesionalismo no entregaron la habitación a la hora descrita
Mucha paz, un lugar tranquilo, hermosa vista, habitaciones comodas Le falta calefacción a la cabaña, mucho frio.
Luxe by The Charlee places you next to Peñol-Guatapé Reservoir and within a mile (2 km) of Rock of Guatape. This 3.5-star cabin property has 8 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Free cooked-to-order breakfast is included with your stay and awaits you each morning. Enjoy a leisurely bite to eat at Restuarant, the cabin's onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception on select days.
All 8 cabins feature kitchenettes and balconies or patios, and there's space to spread out with a separate bedroom and sitting areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Fireplaces and coffee makers are other standard amenities. Housekeeping is available on request.
Luxe by The Charlee features free WiFi in public areas and a garden. If you plan to drive, free parking is available. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
I walked in our cabin assigned to us and immediately realized it was not the room we paid for. We were not told at checkin that there was a mix up and the upgraded cabin we paid for was already taken. They offered a free pizza and a sangria. We had arranged for massages and I asked for comp massages instead (even tho all I really wanted was our room we paid for). He said he would speak to a manager about it. The massages canceled anyway and so the pizzas and food I ordered, I paid for. The jacuzzi doesn’t work in suite they put us in. We were told it’s mainly for looks. The toilet doesn’t flush properly. The views are spectacular. Hoping tomorrow morning gets better.
Lovely location and property with lovely gardens, homes and scenery. Great place for a quiet retreat or a family vacation. Wonderful service from all staff.
Beautiful place. Views are expectacular. Love nature and surroundings
Million Dollar views with an aquatic retreat to be relished.
El entorno es muy bonito pero las condiciones de la propiedad son bastante mejorables
Paisajes hermosos, no hay carga de desayuno, pocas opciones de desayuno, falta de profesionalismo no entregaron la habitación a la hora descrita
Mucha paz, un lugar tranquilo, hermosa vista, habitaciones comodas Le falta calefacción a la cabaña, mucho frio.
Dear Guest, Thank you for sharing your experience with us, we appreciate your comments and feedback. We wish you a great day and thanks for staying with us. Juan Carlos Rodriguez General Manager