Galaxy Hotel3.5 out of 5.0
Recent guest reviews
The man at the desk took a personal phone call with us standing in front of him for 20 minutes and never looked up. The hotel asked for $40.00 in CASH no credit card before we could obtain a key to the room. Then the room was occupied and there was evidence of drugs on the dresser of the room. We went back to the desk to demand our money back and a young girl propositioned us for drugs and money. Very dirty and run down. There was no maid on duty so we got our cash back but I had to call to get a refund of my online reservation which they did refund my card.
My wife and I stayed in this hotel for three days while we were visiting china in June 2013. The staff at front desk battled with English, but their attitude was quite good and they tried to assist us as much as they could, directing us to interesting places to see, metro stops and shopping destinations for clothes, shoes and electronics. On our arrival in Guangzhou, we co-incidentally got into a taxi whose driver was super-friendly and he offered a lot of help - that was a great welcome into a foreign land. About the location of this hotel: Terrible!!!. It's too far away from everything. The metro station is only 15min walk away from the place - which is not bad at all. And this will get you to the newer part of Guangzhou (the Canton Tower, Opera House, Museum, New Library, asian Games pavilion etc.) in about 10 minutes - Must see in Guangzhou. In the makerting material they say this hotel is graded as a 4 star-don't believe a word they tell you. This hotel is as good as a 2 star grade. Will I stay in this hotel again? NEVER!!!
This was our worst hotel experience of Hotels in China. The hotels location is well away from the main business centre with few if any reasonable restaurants nearby. The room was described as 'luxurious' by the only English speaking person at the hotel check in counter. I would hate to see the other rooms. Breakfast was on the 10th floor and was atrocious to put it mildly. The only positive aspect of the hotel was the small coffee shop/bar in the main lobby. (Not connected to the hotel). The staff there were excellent and the food whilst basic, was at least served with humour and enthusiasm.
no. the hotel is not located "In the business center" of Guangzhou but just somewhere outside the city. There is a metro station within 15 walking minuates, however, nobody can explain to you where to walk to therefore so you always have to take a cab (district of hotel was not on regualar Guangzhou map and hotel doesn't provide any material). Nobody at the reception speaks English! There is one person at the hote though- you need to call her from the reception, however, the connection is so bad that you don't have a chance to understand her. Staff is very unfriendly and not motivated to do the job- they look as if they were forced to work there. Is is NOT a 4 star hotel- not even according to Asian standarts- maybe 2-3. Moreover, it is directy- although the room itself is quite ok. Forget breakfast. Stuff will not restock anything, moreover, the choice is very limited (chinese breakfast). Breakfast room is very dirty! Internet connection works fine- this is one of the only plus of the hotel and not very common in China.
I stayed in this hotel for several days in my recent trip to Guangzhou. Choose this hotel after recommendation from the tour agent who checked that the reviews given on this website were quite alright. The hotel served breakfast buffet, specifically local food. Don't expect much variety. The room is rather dim as one of the bed lights was not working. This happened in two different rooms which I stayed in. Maybe the hotel was trying to save on electricity as there was a fluorescent light in each room. The beds are quite clean although the interior of the rooms looked rather dated. The hotel is not conveniently located. There is no shopping centre nearby. It is not near any subway station. You need to take a cab. On the first night, I went out for dinner. Asked the locals whether there is any restaurant nearby and was told there was none. Luckily, I followed the locals to the back alleys behind the hotel and discovered some small eateries there. You will not find any restaurants along the main road. One taxi driver asked me why I did not choose a hotel which is near to the tourist attraction places and the shopping belt like those in Liwan area and Beijing Rd. I guess I learn from experience.
The hotel is neat and clean and very economically priced. The staff is quite helpful and courteous. The only disadvantage is that the nearest metro station is bout 10-15 mins away from the hotel and not close to any market. You have to take a taxi to & from the metro station. Recommended for people visiting Guangzhou for business and don't need to spend too much time in the hotel.
Approach to customers very good, response to needs in the hotel very timely and prompt, services provided very efficient and good, The rooms very cosy and well maintained
Sam, thanks to you and your team for providing an excellent overall service during my recent stay in Guangzhou. My room was well appointed, the free high speed internet worked well and the breakfasts were a great start to the day. With the bus service, taxi’s at the front door and very good food/cafe/retail amenities closeby everything seemed like a "stones throw" away. Am looking forward to my next visit real soon!
I found this hotel on a competitor's web site and the price was quite OK as during the Canton fair time all hotel prices leap. I think I paid about US$100 per night including the booking fee. I arrived by train and was ready with the hotel address in Chinese (printed from their web site). The taxi ride was only 10 mins and cost 15 RMB. It is out of the way although and you would need a taxi ride to go anywhere. Hotel looked OK to China standards (in the West you would expect it to be 4 star) but in reality it I would say it was 3 star. Reception was quite good and one lady could speak reasonable English. I was on the 14th floor at the end on the building. The room was quite tired but clean enough. CNN was the only English channel on TV and no movies. Even being so high up the traffic noise was a bit high, visability was low as is typical in China. Breakfast was included in my rate, served as a buffet on the 10th floor. It was terrible, I struggled to find anything I was confident to eat, I chose some noodles and hard boiled eggs. The 1st floor restaurant looked OK but I did not try it. I did eat at the ground floor cafe and although their attempt at western food (actually from the 1st floor kitchen) was a bit of a miss at least they tried. Very helpful waitress although. I did find it annoying that I could not charge the meal to my room and had to pay cash. They run a shuttle bus to and from the Fair which worked well. All in all, you get what you pay for and if I had chosen a real 4 or 5 star at fair time it would have cost over US$200 per night.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 59 reviews