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I've stayed at this property quite a few times and I appreciate the price, the location, and their Concierge Staff is super helpful! The other staff need more training. Everything at this hotel is in slow motion so if you need something quickly be prepared to be call twice. Also, my room had NO hot water, and I called and requested another room - didn't happen.
We stayed from 2ist to 24th october 2019. Nice hotel, good service, felt great. Breakfast was good and ambience very nice. Location far from city center but near to Carlton fair. Splendid stay will definitely recommend.
I very much liked the hotel overall. The breakfast, both the traditional Chinese as the international, was very good. Great sleeping quality! But... the knowledge of the English language at the desk was so poor that I needed to ask several days for the same reparation, like for example a non-functioning water-cooker.
The hotel is nice and in a good location. Service was great. Buffet breakfast was good but expensive. Make sure you book ahead of time for a non-smoking room. There were no king non-smoking rooms left when we checked in. I will say that our smoking room was very clean and the smoke smell was very faint!
Love almost every aspect of this hotel. It is modern but extremely close to local urban life. The bar and fantastic as it has a great view of the city from the top floor. The breakfast is amazing, tons of options for international travelers with great emphasis of local flavor. The rooms are big and comfortable. Overall the stay here is a lovely experience.
Very clean and comfortable hotel. Upon check in, was given a pack of nutty cookies as a gesture to welcome me to their hotel which is very warm. They have a complete gym for good workout. Will return again in my next visit to GZ
This hotel in the center of town which is why we picked it. The AC in the room worked well. Not fake. The room was very nice. Staff spoke english well and it was a comfortable stay. The only downside was the food. We did the buffet one night and the warm items were cold in the seafood area and not on ice. Cold grilled oysters were not good. We tried the buffet the next morning and decided to skip it the next day. Thank goodness 2 starbucks across the streets.
Just returned from another great stay at the Doubletree Guangzhou. Was upgraded to an Executive Floor without asking (they've done this every time). Unlike some hotels in the area, the staff at the Doubletree has a fantastic grasp of English. That's super important for me....because my Chinese vocabulary is limited to about 6 words. Even the bellhops/concierge are trained exceptionally well. They arrange taxis to exact locations, make suggestions for restaurants, shopping, etc. The Executive Lounge staff is also awesome. They treat you as if you're a king. There is plenty of room to relax and enjoy a drink or some nice quality food and conversation. I ended up eating several meals in the lounge rather than leaving the hotel, and was very pleased. Kate (who I believe manages the Executive staff) is phenomenal. Two examples of her going beyond expectations - 1) The currency exchange machine in the lobby ran out of cash one day. No problem, Kate offered to exchange my USD for RMB on her own. Shortly after, I had my RMB. 2) Kate ordered a car for my trip back to the airport for my flight home. The appointed time for the car was very early (5:00 AM). At 4:50 AM the day I left, I received a call from Kate making sure I was aware that the car had arrived and asking if I needed help with bags. Amazing! In conclusion, this staff makes The Doubletree my obvious choice when in Guangzhou. I will be back soon.
My husband and I usually like to take our toddler with us when travel so I always look for a place close to market, places to go and has to have a pool. We checked in at 2am and the lobby was wonderful and fast to get us our room. We spent a little bit extra to get the executive lounge access which I totally recommend to do. You have access to it throughout the day and they provide light snacks 3 times a day. If you are a big breakfast person then I totally recommended to pay extra and include breakfast in your room instead of having to buy it there, costs more. They have so many choices, both western and eastern food choices. Since we were in another country, I didn't expect everybody to speak English since I didn't speak chinese; however, there are staffs throughout who can speak english if you ever need help. The staffs were so wonderful to my son, treated us well with a smile on their faces. We felt so welcome and enjoy that we booked for another 3 nights on our return trip from Shenzhen. Location: there is a convenient store inside hotel that sells noodles, alcohol, juices and milk. However, outside hotel are bakeries, markets and 7 eleven. Beijing rd, which is a big pedestrian shopping area is about 10 mins taxi from hotel. Yuexiu park is less than a mile away. We did not do a lot of walking since it was so hot. Room was clean and spacious. Overall, will definitely recommend this hotel and will be back next time in town.
Stayed for three nights at Hilton for the first time and am glad to choose the property. Here is what I feel about the property *Location : 4* Quite centrally located however not too many restaurants nearby, Hotel Garden is better located. *Rooms : 3* Not very happy with room size and furniture/ decor, was expecting more (said to be a new property). Toilet basics and nothing fancy. Overall don’t expect much, very basic standard *Breakfast : 5* Breakfast area is the best, good selection, quality, service, sitting arrangements. International and local cuisines nicely mixed. Only problem is with coffee, for all the three breakfast I had they could not serve me Americano or Expresso, I was served basic black coffee. Hotel of this category must serve good coffee as I see lots of foreigners staying in the property. * Pool/ Spa/ Gym : 4* Public facilities are satisfactory, mainly pool side have beautiful view and atmosphere. * Executive Lounge : 3.5* We were staying in Executive floor, opens in the morning (as we were in BB plan we don’t go there for breakfast), evening opening time was 6-8pm (bit tight). We did got change to be there in two of our nights. Very basic quality of liquor were served, decent snacks/food , fruits / salad counter. However service was quite poor, there was hardly anyone for service ( just one lady to check room keys and to attend ). By 7 most of the food is finished and they take time to refill, sometime we have to call the attended to get to food refilled. Management must provide better service!! Overall : 4* 4* for value for money, we get what we pay 😁!! Will definitely consider this property if I don’t get a better one in my budget.
Located in Yuexiu, DoubleTree by Hilton Hotel Guangzhou is a leisurely stroll from popular sights such as Yuexiu Park and Beijing Road Pedestrian Street. This 301-room, 4.5-star hotel has 3 restaurants, an outdoor pool, and a 24-hour health club.
Relish the international cuisine at OPEN, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of DoubleTree by Hilton Hotel Guangzhou's 301 air-conditioned rooms provide coffee makers, free newspapers, and free bottled water. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and desks are other standard amenities.
DoubleTree by Hilton Hotel Guangzhou features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for CNY 600 per vehicle roundtrip. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.