Hotels in Guane

"The hotel was great. Celina who is at the pool is absolutely amazing. As a solo traveler who does not speak English, she went the extra mile to make me feel welcomed and safe and even taking the time to talk with me and make sure I ate. The hotel was clean and very beautiful. All the staff was very kind and helpful. Will definitely stay here again. "

"Si, mucho"

"The bedroom had the tiniest roll of toilet paper we had a 4 night stay and had to keep asking for toilet paper. The room keys would get deactivated so we would go to our room on the 3rd floor then had to walk all the way down to the lobby to get it reactivated.That was a hassle . The hotel has no elevator so be prepared t walk up the stairs . Nobody offered us to help with our luggage . Rooms are very hot inside . At least there was a fan . Online the hotel gives a price then They charged us 5% to use a credit card. Even at the restaurant there was an additional fee for using a card . The room service stole my personal towel . I told the front desk and they said they had to wait until the next day to ask the room service person . Overall beautiful hotel with a pool the service at the pool / bar was great but there were several things they should correct !"