Hyatt Regency Guam4.5 out of 5.0
Recent guest reviews
Water pool is not much big, but good enough for children under 6 years. We enjoyed it much than the other big water park at the other hotel because my son is too young. The hotel looks old as like the other hotels in Guam, but it seems to be well maintained and renewed, so there was no inconvenience from it. I had to change my schedule because of a sudden family bereavement, the staff expressed his sincere sympathy and provided helpful services. It was a really touched and the most memorable hotel service among about 80 hotels I had been stayed before. I would like to express my sincere gratitude.
Of the hotels we've used in Tumon for business trips, the Hyatt is easily one of the best. Rooms are better maintained than some other Tumon hotels. The lobby is immaculate, easily a four star property in the States. Staff is courteous. Patio and pool areas are large, even by Tumon Bay standards with easy beach access. All rooms are "Ocean side" with views of the pools. Nicely equipped hotel gym with basic machines and some free weights. Good coffee shop in the lobby. Did not try the buffet which seemed overpriced by American business traveler standards ($30). Walking distance of two malls and many restaurants.
Overall....the Staff is excellent...food was very good....recommend the breakfast buffet. Pool was huge and beautiful...my son loved it. White sand private beach. Room was large and very comfortable. Fantastic week with the family.
Stayed here for 10 nights last month. The pool is great and the restaurants inside are nice, however, room service is overpriced with a very limited menu. Also, we had to call housekeeping multiple times to have some extra sheets delivered for our daughter's pack and play. Free wifi is super slow too.
Hyatt is a top notch hotel. The view from every room gets an awesome view of the ocean and the sunset. The room was clean and comfortable. It is near downtown tumon and plenty of shopping and dining areas.
I was there for 15 days and the people there were great and talked to me and made me feel welcome. I enjoyed my stay there. I loved the pool and beach area too. People at the desk helped in every way they could. Even mailing a postcard to my son. They remembered our names at the front door , desk and the bar area. They even made sure the guys in our group had the beer they liked. Rooms were big with a lot of room to put your clothes. Loved the bathtub and shower. Had great water pressure. View from the room was great over looking the beach and pool area. Which were both great. The areas were clean and they were well watched. No problems with people messing with your stuff or not being waited on when you needed anything. They even helped me find a float for the pool. I loved to be able to relax after the days we had working out in the sun.
Terrible treatment at checking in. Ignored, argued with, treated like less than...even when checking in with a priority member This property isn't interested in developing more loyal customers They weren't nice
Elegant & CLEAN hotel with great pool area and really nice beach. Has an excellent Japanese (buffet at lunch) and Italian Restaurant (went for dinner). Great for kids. Friendly staff. The air conditioning works well everywhere. Guam is hot, so this is important. Great choice.
Overall staffs in the lobby reception were kind, but staffs in the club lounge and house keepeeing weren't. They rarely smile and this makes customers unhappy. It was fine the room was outdated, but it was not fine the room was not cleaned.
Check in was easy. Staff made sure everyone was being helped as fast as they could assist. Room was bigger than expected for a standard king. Cleanliness of the room was spot on. The hotel is big and offers so much to do.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Tumon, Hyatt Regency Guam is next to Tumon Sands Plaza and Slingshot Guam. This 450-room, 4.5-star hotel has a full-service spa, a free water park, and 4 restaurants. It's on the beach and also a short walk from SandCastle and Tumon Beach.
Have a drink at the bar or enjoy onsite dining at one of 4 restaurants like Al Dente Ristorante, which specializes in Italian cuisine and serves lunch and dinner. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All 450 air-conditioned rooms feature balconies, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds sport down comforters and bathrooms offer hair dryers and bathrobes. Free bottled water, safes, and phones are other standard amenities.
Guests of Hyatt Regency Guam have access to a full-service spa, a free water park, and a nightclub. Onsite parking is available, both free self and paid valet parking (USD 3 per day)—also useful is an airport shuttle (available on request) for USD 25 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a 24-hour fitness center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 1096 reviews