Hyatt Regency Guam4.5 out of 5.0
Recent guest reviews
Usually i give good review but this time can't help it!!! This is our first time to Guam, We pick Hyatt because it is HYATT! However this is way disappointed! Overall, the building and room is old, it feels back to the 90s. Mold at the bathroom. This is not what expected with this price range. Stayed there for 4 nights. And stupid things happened everyday!! Day 1 - Wifi My friend and i were able to connect the wifi on our iPhone. However this is not the case for PC. Until we called and asked, their IT people instructs that need to go on CNN.com to connect the wifi. Please have at least a note to show people. Day 2 - Money Exchange We pick Hyatt because of it's brand name. Not sure why their system always down! When i went to the front desk for currency exchange. The front desk staff told me the max i can do is HKD100. (it will be about US$12 only!!!!!!) The staff keep explain to me but i just told them your number doesn't make any sense. Then turned out it was their system down. Day 3 - Kettle (aka Water boiler) Return to room after few hours of swim at the pool. We found out the kettle was gone!! (Few hours ago it was still there!) We were confused and call to the front desk again, staff told us they had to take away all kettles because there was an accident at other room earlier. And instructs us to go either 2/F or 6/F for hot water. When my friend got there, she saw people walking look lost - turned out, the hot water placed inside the room look like storage room. and again, NO Signage! Day 4 - Kettle again! Somehow hotel decided to put back those Kettle into rooms. However it was at the wrong timing. They deliver the kettle to our room while my friend was showering alone. She didn't know until she heard people voice - she was scared and when she rush out of the shower, she saw door opened, and staff standing inside of the room. This kind of handling is just UNACCEPTABLE and HORRIBLE!!!! Overall - Disappointed.
I booked the government rate at the hotel. The rate was above the GSA / Department of State permissible rate for reimbursement, but I did not notice until I had checked out. My colleagues were charged the proper rate, but I was charged $20 additional per night for 4 nights, because the standard per diem rate was not available when I reserved. The lowest rate available when I booked was listed as the government rate, and it was above the standard rate. I am liable for the difference, as the government will not reimburse. Suggest clarifying this booking and not listing this as the government rate when it isn't.
Hotels in Guam are not exactly undergoing any major changes, so Hyatt Regency looked exactly like how I remembered it almost 10 years ago. It wasn't necessarily a bad thing. Location is marvellous. The pool is big, gym is well equipped, and the beach is right outside the pool. The Regency Club was well stocked with wine and food in the evenings, and even with the heavy traffic at the lounge, staff tried their best attending to our every needs. The club manager however, was not knowledgeable with our corporate rate. He insisted in charging us extra seeing I was bringing my friend to the club. I had to actually show him the Hyatt app with our corporate rate loaded to prove that our rate covered two guests instead of one. Being confronted on the spot at the club left a bad impression, though it was swiftly rectified. Early check-in was much appreciated since our flight arrived at early morning. For that I am very grateful.
To start with, I'll point out that like every other hotel in Guam, except possibly the Nikko, the lobby is so much nicer than the rooms that you'll be left wondering why. I guess because of the constant humidity, lack of investment, etc., that's just how things are there. The Hyatt has the best location based on beach access and nearness to shopping and restaurants, so to me would be the automatic choice if you're not renting a car. The rooms, as I mentioned, are a bit of a let down, in need of new carpets, furniture, fixtures, and bathroom caulking. In my room, the fridge coils were so packed with ice that the door wouldn't close (the ice was pushing a shelf out), so I ended up defrosting it on the balcony myself. Why hadn't this been noticed, when they stock the fridge with complimentary water bottles each day? At least the water bottles are certainly a nice touch. The pool area is the best around by a large margin, and is comparable to very high-end places in Hawaii. Covered parking is free, too. If they upgrade/refresh the rooms, this will be a solid 5-star property.
Hello Niji Team, I usually eat at Niji 2-3 times per month with my family. The service is spectacular and I love the food so much. But whenever I go to the dessert area, i kinda feel bored and wish there was ice cream. The cakes are ok but ice cream will make you feel more refreshed after.. One flavor will be fine, I suggest green tea ice cream or vanilla so that the Japanese theme will still be kept. Hope you consider my suggestion to have matcha ice cream 😄
The Hyatt Guam always makes us feel like we are their most important guest. The little extra details that they do for you makes it wonderful. Make sure to try Al Dente, the restaurant inside the hotel. It is VERY GOOD. Also, they have a house band that is amazing every single time we hear them sing
I just had my vaacation, and came back to work. I had not made my hotel booking in advance, so I couldn't stay at one hotel. I stayed Nikko, Dusitanni, and Hyatt. Amongst them, Hyatt is the best ! Good location, Nice pool, Kind staffs....... Where would I like to vist again, maybe Hyatt..
The Hyatt Regency is a beautiful property but in need of a renovation. I always enjoy reading the reviews of a hotel before booking, so was not surprised. The other reviews were mostly accurate. Big rooms, great location, but needs to be updated. It is not the Hyatt Regency quality you typically experience. It was very busy and seems to be very popular with families. I would say that it is way overated if it is identified as a 5 star hotel.
Old hotel, but big and good room conditions. I felt not quite satisfied with quick responses of hotel employees. For example, we called a hotel service after finding out the loss of remote control for TV in the room. But, we've got it almost a hour later. I think it was good that most of swimming pools are connected each other. We could easely go to the beach, and there's some non-electric water rides in the sea. But you have pay for them. (Expensive, I guess) Speaking of location, it's fantastic. Lots of shopping centers and good restaurants around the hotel. One consideration in my point of view, there's a lot of koreans staying at the hotel. So, I do not recommend this hotel if you are a korean and really feel foreign land.
Me and my husband stayed for about 3 days and 3 nights here in the Hyatt. We were given a nice room and was comfortable at first. Till we realized how hot the room was and the AC was on MAX. Ended up sleeping without the blanket every now and then and waking up to the heat. Luckily we were on a high floor so the wind was strong (we had to open the glass door to cool off.) We called to have the AC checked while we were out but probably was never done since it still stayed the same temperature when we returned. In all nice place but hopefully it gets better with our next visit again.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 1165 reviews