Guaiba Island Vacation Packages

I booked Hotel Villa Rica because the rate was reasonable for my stay in Rio. Based on the listing, I wasn’t expecting a luxury hotel, but I was disappointed by the overall condition of the property. The first room I was assigned was spacious, but the bathroom—particularly the shower—did not appear to be thoroughly cleaned, and the furniture was extremely dated and heavily worn. The bed consisted of what felt like a thin mattress topper on a platform and was very uncomfortable. After speaking with the front desk, the staff kindly allowed me to inspect and choose another available room, which I appreciated. Unfortunately, the second room had many of the same issues. Although the bed was an actual mattress, it was exceptionally firm and uncomfortable. The furnishings were again heavily worn, the window would not remain closed, and there was visible mold in the shower. After four nights, I decided to check out early because I simply wasn’t able to get adequate rest due to the bed. The breakfast was very good, and the front desk staff were friendly and accommodating throughout my stay. I also requested a prorated refund for the unused nights. The hotel initially responded promptly through WhatsApp and indicated a refund might be possible, but after Expedia submitted the formal request, communication stopped and the issue remains unresolved. Based on my experience, I cannot recommend this property and would choose to stay elsewhere on a future visit to Rio.

Oceanview is amazing.Staff a wonderful and the place is clean. Breakfast was great

Lovely rooms but terrible service. Instead of taking a hold payment, the hotel processed a payment for €500. Upon check out I flagged this and was told to email a generic email to request the money be returned. It’s been a week since I checked out and I’ve still not had a reply to my email or a refund. It was not possible to resolve this issue at checkout as it took 1 hour to get to the front of the line. There were a lot of people checking out but not all desks were staffed, and the staff were incredibly slow. It was similar at check in too. Lovely hotel, but terrible service.