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Recent guest reviews

Horrible customer service. Every single time I come here. Because I come often they are close to airport. They don’t have “my pre paid” reservations! They don’t know anything about Orbitz it takes 30 mins or more to check in. Because they don’t know about online 3Rd party reservations

I am really disappointed with the hotel for so many reasons, so maybe next time I would look for a different brand, hotel

Everyone one was so helpful ther and the room were very clean

The hotel itself is pretty nice , very convinient to the airport, free breakfast . Only knock is the shuttle service from the airport to the hotel is only from 11pm to 3 pm so only overnight which is kinda the whole reason i got this hotel so i couldnt use the transport because i got there at 5pm .

Overall good but I tried calling after my flight so one of there taxis can pick me up from airport no answer at all

More room ventilation

todo fue muy bien en la estancia en el hotel.

Very friendly

Nice hotel and staff was helpful. Close to the airport

convenient location, good price and friendly staff.

Nice place only thing was a smell on the hallway ..but everything else is all good.

I liked the modern clean look and feel to it. Very welcoming

Carretera Guadalajara a Chapala No 7610 Tlaquepaque JAL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Las Pintitas, City Express by Marriott Guadalajara Aeropuerto is within a 15-minute drive of popular attractions such as Arena VFG and Plaza Forum Tlaquepaque. This 118-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM. Enjoy a bite to eat at Deli, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels. Phones, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

City Express by Marriott Guadalajara Aeropuerto features a gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and a terrace.

Room options

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Room, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for City Express by Marriott Guadalajara Aeropuerto

Everyone (12) Family (8)
1
Everyone

Horrible customer service. Every single time I come here. Because I come often they are close to airport. They don’t have “my pre paid” reservations! They don’t know anything about Orbitz it takes 30 mins or more to check in. Because they don’t know about online 3Rd party reservations

By on Jun 23, 2023

Review comment responded on Jun 23, 2023

Hello Mari:I apologize for the inconvenience on your past stay, we are going to put special effort on further reservations through a 3rd party.Hope to see you soon

2
Everyone

I am really disappointed with the hotel for so many reasons, so maybe next time I would look for a different brand, hotel

By , from Algonquin on Apr 2, 2023

Review comment responded on Apr 3, 2023

Dear guestWe are sorry that your stay has not been the best, we would like to know more about your comments to be able to fix it and improve your next stay.I remain at your service

5
Family

Everyone one was so helpful ther and the room were very clean

By on Aug 6, 2022

Review comment responded on Aug 6, 2022

Dear Miss Alisha We want to Thank you to stay with us. We are working hard to make our guests happy and really apreciate your Feedbak, Best Regards

5
Family with small children

The hotel itself is pretty nice , very convinient to the airport, free breakfast . Only knock is the shuttle service from the airport to the hotel is only from 11pm to 3 pm so only overnight which is kinda the whole reason i got this hotel so i couldnt use the transport because i got there at 5pm .

By on Mar 17, 2022

Review comment responded on Mar 22, 2022

Dear Mr Jose We want to Thank you to stay with us. We are working hard to make our guests happy and really apreciate your Feedbak. Best Regards

2
Everyone

By on Feb 20, 2022

3
Family

Overall good but I tried calling after my flight so one of there taxis can pick me up from airport no answer at all

By on Dec 30, 2021

Review comment responded on Jan 3, 2022

Buenas tardes Srita Angelica le ofrezco una disculpa por el inconveniente suscitado, el cual ya se tomaron en cuenta este tipo de detalles para que no vuelva a ocurrir. la esperamos pronto

4
Family

More room ventilation

By on Dec 16, 2021

Review comment responded on Dec 18, 2021

Buenos dias Sr. Ortiz. Agradezco sus comentarios los cuales tomaremos en cuenta para ofrecer un mejor servicio a nuestros huespedes. Esperando vuelva pronto a esta su casa.

5
Family

todo fue muy bien en la estancia en el hotel.

By on Aug 19, 2021

Review comment responded on Aug 19, 2021

Muchas gracias por elegir hospedarse con nosotros, agradecemos mucho su comentario, saber su opinión es muy valioso para nosotros y poder mejorar nuestro servicio. Esperamos poder tenerle de regreso para lo cual estamos a sus órdenes.

4
Everyone

By on Jul 31, 2021

4
Everyone

By on Jun 16, 2021

Review comment responded on Jun 28, 2021

Estimado Huesped Muchas gracias por elegir hospedarse con nosotros, agradecemos mucho su puntuación, Esperamos poder tenerle de regreso para lo cual estamos a sus órdenes.

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