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Recent guest reviews

The property is beautiful! I had a swim out room which came with two butlers , Keitha & Marlon, they were so attentive and nice. They handled the hassle of booking reservations and appointments and were only a whatsapp text away if I had any questions. The resort staff were lovely and made sure everyone was taken care of and kept the party going. Already planning another trip soon.

My husband and I had planned to take our honeymoon here during 2020 but had to cancel due to COVID. The resort was so accommodating and gave us a full refund. Almost 2 years later, we finally went and the trip was amazing. Our butlers made sure that we were as lazy as possible with bringing us food and drinks directly to our beach chairs. They also made it so personal by still giving us the honeymoon treatment and asking housekeeping to leave hearts on our beds. Everyone was so helpful and we kept saying that we truly were in paradise. Highly, Highly recommend!

We had a great trip! The restaurants were a bit understaffed but everywhere is right now. Overall, a pleasant time, great food & activities, beautiful property.

Loved the vibe team- friendly and engaging with visitors Always informed visitors of daily activities and made personable connections. Food was good too.

The property is new and clean. The rooms are spacious and beautiful, with a walk in shower with 3 shower heads and a separate jacuzzi tub! The staff and people are friendly and with great vibes!! Many food options and bars to get drinks. My only complaint is that even though food was flavorful, they served very small portions! Had a great time on the property!!

The staff was exceptionally nice, friendly a d helpful except the photo shop. Concierge services and room cleaning were the best. Need to improve resort dining reservation experience, but overall it was great!

The staff we're amazing. Especially Abdullah, Miguel, Donna, Richard , Sam and Samuel - they went out of their way to make my birthday special. During this covid time great service and awesome staff are so important.

Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.

This is not an all adult resort! it shares the ground with a family side; however, the staff allows kids coming from the family side to the adult side. If you book and pay for an all adult you don't expect to have kids in the swimming pool nor have kids screaming while you are dining, very misleading. Service was hit or miss, a very disappointing stay.

Bar staff was wonderful! Food was decent. Pools had allege. Beach unswimmable due to rough water.

Royalton St Lucia is a beautiful property. All of the staff is extremely friendly and welcoming. My only complaint would be our last day there, we noticed a ton of ants in the bedroom and living room of our suite.

I liked that there were plenty of options and plenty of helpful staff that made everything enjoyable

The property was nice but I have a random charge from them on my credit card statement and I never had a card on file at the hotel. The only time I gave them any card information was as a “way to id you” for the timeshare presentation which I didn’t attend and immediately told the I wasn’t attending. I’m still don’t know what the charge is as the hotel said they didn’t charge it.

The rooms, pool, property within itself was nice. The hot tub was barely warm. I was supposed to receive a room credit and every day I asked, know one delivered it and kept acting surprised upon my request and kept apologizing but still never received. The quality of the food was not great, and especially the steak houses was horribly, I could not cut or chew my steak. Some staff was Not knowledgeable of simple request of where abouts of pool towels. The water excursion crew were lovely. My room attendant never restocked the fridge of any of our rooms. Also if u want a good drink, this unlimited alcohol is not the place. Not interested in returning!

The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!

Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!

Gros Islet Gros Islet Gros Islet

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Cap Estate, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is adjacent to Windward Islands and within a mile (2 km) of Sandals Golf and Country Club. This 166-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants.


Dining

There are ample dining options with 8 onsite restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include balconies or patios, minibars, and coffee makers.


Property features

Guests of Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 3 outdoor pools, and a nightclub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.

Room options

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Luxury Junior Suite

1 King Bed | 2 Queen Beds | Sleeps 4

Luxury Junior Suite Ocean View

1 King Bed | 2 Queen Beds | Sleeps 4

Luxury Presidential One Bedroom Ocean View Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Everyone (18) Couples (9) Family (3)
5
Everyone

By , from Victor on Mar 16, 2022

4
Friends

The property is beautiful! I had a swim out room which came with two butlers , Keitha & Marlon, they were so attentive and nice. They handled the hassle of booking reservations and appointments and were only a whatsapp text away if I had any questions. The resort staff were lovely and made sure everyone was taken care of and kept the party going. Already planning another trip soon.

By on Dec 22, 2021

Review comment responded on Dec 28, 2021

Dear Valued Guest, Thank you for rating and reviewing your recent experience at our resort. Your kind compliments are truly appreciated. We're happy you were able to enjoy your AllInLuxury® vacation with us and look forward to opportunities for continuous patronage. Warm Regards, Omar Dueñas General Manager

5
Partner Couples

My husband and I had planned to take our honeymoon here during 2020 but had to cancel due to COVID. The resort was so accommodating and gave us a full refund. Almost 2 years later, we finally went and the trip was amazing. Our butlers made sure that we were as lazy as possible with bringing us food and drinks directly to our beach chairs. They also made it so personal by still giving us the honeymoon treatment and asking housekeeping to leave hearts on our beds. Everyone was so helpful and we kept saying that we truly were in paradise. Highly, Highly recommend!

By on Dec 13, 2021

Review comment responded on Dec 16, 2021

Dear Valued Guest, Delighted that you considered Royalton Saint Lucia as your vacation destination. It is truly the best resort on island! I am particularly thrilled that you had the opportunity to experience the vast amenities that our resort has to offer and that the quality service was superb. We truly appreciate everyone’s efforts and commitments to making your vacation a memory! We will be sure to pass on your comments to the team and hope to serve you here again. Regards,

4
Friends

We had a great trip! The restaurants were a bit understaffed but everywhere is right now. Overall, a pleasant time, great food & activities, beautiful property.

By on Nov 22, 2021

Review comment responded on Nov 24, 2021

Dear Valued Guest, Thank you for sharing this review and we apologize for service delays. Your concerns have been shared and we can assure that we implement corrective steps to improve on the service delivery at our restaurants. Once again, thank you for visiting and we look forward to hosting you again soon! Regards

1
Everyone

By on Nov 17, 2021

5
Friends

Loved the vibe team- friendly and engaging with visitors Always informed visitors of daily activities and made personable connections. Food was good too.

By on Oct 8, 2021

Review comment responded on Oct 8, 2021

Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We are pleased to learn of your great satisfaction while staying with us and happy to have been of service to you. Looking forward to welcoming you back to the hotel in the future. Regards

4
Friends

The property is new and clean. The rooms are spacious and beautiful, with a walk in shower with 3 shower heads and a separate jacuzzi tub! The staff and people are friendly and with great vibes!! Many food options and bars to get drinks. My only complaint is that even though food was flavorful, they served very small portions! Had a great time on the property!!

By on Aug 29, 2021

Review comment responded on Sep 3, 2021

Dear Valued guest, A heartfelt thank you for such your review on your recent experience at our resort. Our heart is still smiling! We aim to offer the best AllInLuxury® vacation experiences in the Caribbean so we are very pleased to see that reflected on your last visit. Thrilled to learn that our resort and dedicated hosts were instrumental in making this an unforgettable experience! Regards,

4
Family

The staff was exceptionally nice, friendly a d helpful except the photo shop. Concierge services and room cleaning were the best. Need to improve resort dining reservation experience, but overall it was great!

By on Jan 3, 2021

Review comment responded on Jan 4, 2021

Dear Valued Guest, Thank you for rating your experience with us and we appreciate your review. We sincerely regret that we did not meet your dining expectations. In keeping with the Covid guidelines, our restaurants have reduced seating capacities to adhere to sanitization and social distancing measures. Your concerns have not been ignored and have been shared with the relevant teams.Thank you for your trust in our brand and we look forward in welcoming you with us.

5
Friends

The staff we're amazing. Especially Abdullah, Miguel, Donna, Richard , Sam and Samuel - they went out of their way to make my birthday special. During this covid time great service and awesome staff are so important.

By , from Brooklyn, NY on Dec 7, 2020

Review comment responded on Dec 8, 2020

Dear Valued Guest, Thank you for taking time to share feedback regarding your recent stay! We absolutely love that your stay was extraordinary and wish to serve you again the near future. Regards

4
Partner Couples

Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our modern rooms, beautiful cove and delicious food. It was certainly a pleasure hosting you and we look forward to your return. Regards, Rudy Richardson General Manager

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

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