The staff were very good. Friendly, understanding, but our room on the ground floor was so terribly humid. I thought the AC would make it better, but it didn’t. My husband went to the desk to ask for a dehumidifier, but they didn’t have one. The desk attendant offered us to change rooms, but my kids didn’t want to, and I thought it would get better. It didn’t. It was a terrible experience. At breakfast, my daughter heard other people complaining about their rooms being humid, as well. Oh, and the pool was closed because they’d been having bad weather recently (but not that day?).