Walking into the property, my husband and I immediately noticed the general trash everywhere and the AC shakers on the outside of the windows chipping and installed crooked. Tried not to stress about it, checked in, got our room key. The whole walk to the room had really lumpy carpet and a gross, cigarette-smoke kind of smell, which was weird because we got a non-smoking room. Opened the door to our room and bugs immediately scattered out of the doorway, and there was what appeared to be a bed bug on the door itself. Turned right back around, turned in keys, demanded a refund and left. Apparently the staff is used to this because they didn't try to pretend there wasn't a problem or act shocked when I mentioned bugs, they all just worked to get me my refund. Friendly staff, as far as my limited interactions with them went, but 0/5 stars, would NOT recommend until serious improvements to the property are made.