Erzherzog Johann Palais Hotel

My wife and I journeyed to Austria in August to see our favourite band. They were playing in Graz and we booked the Erzherzog hotel a month before for two nights. We had never been to Graz before. We spent a couple of days in Vienna and took the two and a half hour train trip to Graz early on a Thursday morning. We arrived at 830am and walked, (we didn't have luggage), to the hotel from the station. First impressions are important, so we thought we'd ask if we could drop our hand luggage at the front desk, since we were so early, and go explore the city. The girl at the front desk was wonderful. Can't remember her name but she was going on vacation in a day or two. Anyway, she checked with housekeeping and told us if we could wait 20 minutes our room would be ready. She gave us complimentary cards for a cappuccino and we sat in their glorious dining room. Voila, twenty minutes later our room was ready. Room 105 looked over a main thoroughfare in Graz. Looking out the open window to the right you could see the centre of the old town and the hustle and bustle of a Thursday coming to life. Being the oldest hotel in Graz, I believe, the room itself was very spacious and super comfortable. We were very happy. The hotel was graciously decorated, combining old and new to success. And as far as location was concerned, you can't get any better. From trams to shopping to exploring, everything is right at the doorstep of the Erzherzog. We never had time to have a drink at the hotel bar but next time we are there we'll definitely make it as it is very unique. So for us, we have nothing but praise for the staff, the hotel and the city. Can't wait to visit again. Cheers, Gord and Donna

The hotel was something we did not expect. Unprofessional staff and dirty floor in our room. Looks like they do not care ... we even had to pay more in order to get better room which was dirty as well as you can see on the pictures. Not recommended and below Austrian standards.

Stayed one night during a weekend trip to Austria. The hotel is located in the very centre of the old town, which is great for walking around, not so great to access by car. Room was ok, nothing special, the staff was very friendly and helpful.

This hotel is weird. Our room had a four post bed that was a canopy bed. It had red velvet drapes. Also, there was a picture of a woman on the top of the canopy (that you saw when lying flat on the bed.... creepy). Also IN the bed were two fake candelabras. The room was all white, huge tall ceilings, and just a bit underfurnished for the size of the room. Kinda odd. Also, the room was less clean that we'd have liked. Big spider web in the corner (with bugs in it) and dust on the floor. Bathroom was pretty clean. The night receptionist was great (and came to our room that night to deal with the bug issue) but the morning/day receptionist seemed less than sharp. Maybe she was new, but it seemed like she either didn't know English well and/or was just a little behind the 8-ball (which I think was the case because I speak some German and overheard other staff talking to her). Also, there were waters on the table in the middle of the room that we drank and they they tried to charge us for them. And then they offered us free water for the drive home. It's very unclear what you will pay for and what is free. It has a great downtown Graz location, but for me that wasn't worth it. I wouldn't stay here again.

The Palais is set in a beautiful and traditional town house in the heart of Graz centre, and I mean literally a 5-10 second (not minute) walk to the Hauptplatz (main square). Booked room was a junior suite and it was enormous with double height ceilings, two full length windows, tea making facilities and Nespresso machine and partial drapes over queen bed. Air conditioning minimum set temperature was 22 degrees which felt warm, presumably an eco-friendly restriction. Breakfast was very varied and set in the delightful restaurant in the centre of the building where one can look up approx 5 floors to the elaborate roof light. Bathroom was a bit too in-keeping with the period theme with dated feel and just shower over bath and one light bulb out. Due to the location, trams do start circa 5am outside your windows. If you are wanting modern, chic and trendy do not book this hotel as that is so far from what the establishment is about. If you'd like to stay in a pretty well turned-out and managed mini stately home, more central than any other hotel in Graz, do book it and splash out on a junior suite or better.

Absolutely loved my stay at this hotel! Our room was huge, clean, lovely decor. We had a refrigerator, air-conditioning, comfortable bed and free wifi. There is a cafe on site which also serves breakfast but we didn't have it included however it looked nice. The best thing about this hotel was definitely the location! Everything is literally on your doorstep and in walking distance. From shops, supermarkets, tram etc. Highly recommended this hotel, I wish we stayed longer. No need to hesitate, just book it :-)

Graz old town is wonderful place for a town holiday. This hotel is located in the heart of this old town. There are many little shops around, and also a local big class-A shop is right next door. Hotel is really old, beautiful interior, and views to Schlossberg and its bell tower. Night life is also next door. Towns main square is next door too.

I had a huge room at the back with beautiful parquet floors and clothes mfortable bathroom. The joy of the hotel is that the entrance hall must have been an open courtyard a century ago and is now covered so that there is are 'landings' rather than corridors along the central well with huge trailing plants and old portraits. You feel immersed in the old history of this wonderful World Heritage city.

Excellent location, very pleasant and friendly staff, great atmosphere. Right in the center of Graz, near all the shopping and restaurants & cafés Very rich breakfast with lots of choices What else would you need?