Erzherzog Johann Palais Hotel4.0 out of 5.0
Recent guest reviews
This is an old hotel in a great location - right by the main square. The atrium in the center of the hotel is beautiful and the entire atmosphere is charming. The rooms are good size, not like some other places in Graz, and have some personality (not all the same like most new hotels). Shower/tub has the traditional European glass half-wall so you have to be careful in the shower. They also are deep so you have to be careful getting in and out. The air conditioning will stay on even with the window open but the temperature will not go below 22 degree Celcius. Beds were good size and comfortable. There was lots of closet/storage space and we unpacked since we stayed three days. Breakfast had lots of variety for cold items but a limited number of hot items. The staff were superb. They were friendly, professional and helpful in any way we could ask. We would stay there again.
Lovely hotel in a historic location with helpful staff. My room was spacious and the bathroom is modern. The restaurant is in the middle of the surrounding rooms and the breakfast is functional. My room was quite quiet.
We found the Hotel Erzherzog to be quite charming. We had a very pleasant stay. The location is perfect. You step out the door and the main square is just 30 seconds away. We thought that both the room and bathroom were clean and comfortable. It had a private entranceway and a huge bedroom. The staff couldn't have been friendlier and more helpful. Our breakfast was included in our room rate and was good. Parking is extra. We were able to park right in front of the hotel because they have 3 spots there. I'm not sure where the other parking is. The street that the hotel is on looks like a pedestrian only street, but you can drive down as far as the hotel which is just before the square. If you do be careful of the trolley's which drive in front and behind you. We would definitely stay here again.
Quaint, boutique hotel, near the town square. Close to shopping and the city sites. Loved the room, it was like we stayed in an old home but with the modern conveniences of 2017. Breakfast was good but they do charge you extra for this.
My wife and I journeyed to Austria in August to see our favourite band. They were playing in Graz and we booked the Erzherzog hotel a month before for two nights. We had never been to Graz before. We spent a couple of days in Vienna and took the two and a half hour train trip to Graz early on a Thursday morning. We arrived at 830am and walked, (we didn't have luggage), to the hotel from the station. First impressions are important, so we thought we'd ask if we could drop our hand luggage at the front desk, since we were so early, and go explore the city. The girl at the front desk was wonderful. Can't remember her name but she was going on vacation in a day or two. Anyway, she checked with housekeeping and told us if we could wait 20 minutes our room would be ready. She gave us complimentary cards for a cappuccino and we sat in their glorious dining room. Voila, twenty minutes later our room was ready. Room 105 looked over a main thoroughfare in Graz. Looking out the open window to the right you could see the centre of the old town and the hustle and bustle of a Thursday coming to life. Being the oldest hotel in Graz, I believe, the room itself was very spacious and super comfortable. We were very happy. The hotel was graciously decorated, combining old and new to success. And as far as location was concerned, you can't get any better. From trams to shopping to exploring, everything is right at the doorstep of the Erzherzog. We never had time to have a drink at the hotel bar but next time we are there we'll definitely make it as it is very unique. So for us, we have nothing but praise for the staff, the hotel and the city. Can't wait to visit again. Cheers, Gord and Donna
The hotel was something we did not expect. Unprofessional staff and dirty floor in our room. Looks like they do not care ... we even had to pay more in order to get better room which was dirty as well as you can see on the pictures. Not recommended and below Austrian standards.
Stayed one night during a weekend trip to Austria. The hotel is located in the very centre of the old town, which is great for walking around, not so great to access by car. Room was ok, nothing special, the staff was very friendly and helpful.
This hotel is weird. Our room had a four post bed that was a canopy bed. It had red velvet drapes. Also, there was a picture of a woman on the top of the canopy (that you saw when lying flat on the bed.... creepy). Also IN the bed were two fake candelabras. The room was all white, huge tall ceilings, and just a bit underfurnished for the size of the room. Kinda odd. Also, the room was less clean that we'd have liked. Big spider web in the corner (with bugs in it) and dust on the floor. Bathroom was pretty clean. The night receptionist was great (and came to our room that night to deal with the bug issue) but the morning/day receptionist seemed less than sharp. Maybe she was new, but it seemed like she either didn't know English well and/or was just a little behind the 8-ball (which I think was the case because I speak some German and overheard other staff talking to her). Also, there were waters on the table in the middle of the room that we drank and they they tried to charge us for them. And then they offered us free water for the drive home. It's very unclear what you will pay for and what is free. It has a great downtown Graz location, but for me that wasn't worth it. I wouldn't stay here again.
The Palais is set in a beautiful and traditional town house in the heart of Graz centre, and I mean literally a 5-10 second (not minute) walk to the Hauptplatz (main square). Booked room was a junior suite and it was enormous with double height ceilings, two full length windows, tea making facilities and Nespresso machine and partial drapes over queen bed. Air conditioning minimum set temperature was 22 degrees which felt warm, presumably an eco-friendly restriction. Breakfast was very varied and set in the delightful restaurant in the centre of the building where one can look up approx 5 floors to the elaborate roof light. Bathroom was a bit too in-keeping with the period theme with dated feel and just shower over bath and one light bulb out. Due to the location, trams do start circa 5am outside your windows. If you are wanting modern, chic and trendy do not book this hotel as that is so far from what the establishment is about. If you'd like to stay in a pretty well turned-out and managed mini stately home, more central than any other hotel in Graz, do book it and splash out on a junior suite or better.
Absolutely loved my stay at this hotel! Our room was huge, clean, lovely decor. We had a refrigerator, air-conditioning, comfortable bed and free wifi. There is a cafe on site which also serves breakfast but we didn't have it included however it looked nice. The best thing about this hotel was definitely the location! Everything is literally on your doorstep and in walking distance. From shops, supermarkets, tram etc. Highly recommended this hotel, I wish we stayed longer. No need to hesitate, just book it :-)
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 362 reviews