The hotel staff and hotel was nice in itself. However I was extremely disappointed with the booking process. I was looking for a room with 2 beds for 4 people. I found this one and it said it was a 4 person room. So one would assume it has 2 queen beds. I was looking on orbitz, so maybe it was their ...
The rooms were all updated with new carpet,new tile, new paint and the staff was great, the only set back is the bath rooms. Not much room in the bath rooms. Sink is really small, and it is the only sink in the room. Other than that I spent a week there and enjoyed it. Close to everything in Grand ...
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Really great, I will be staying here in any future trips to Grand Rapids!
The hotel staff and hotel was nice in itself. However I was extremely disappointed with the booking process. I was looking for a room with 2 beds for 4 people. I found this one and it said it was a 4 person room. So one would assume it has 2 queen beds. I was looking on orbitz, so maybe it was their fault, but this 4 person room had only one bed. The hotel was completely booked up by the time I had realized this due to a hockey tournament and a dart tournament in town at the same time. There were no rooms in the entire city left. When i called the super 8 to speak to them, the desk clerk saw my orbitz reservation was a 4 person room and had only one bed and she laughed. I didn't think that was professional. No apology or attempt to help me. I asked for a rollaway and she said they only had 2 in the hotel and they were both reserved. One of my friends had to bring an air mattress so they didn't have to sleep on the floor. That is my major complaint. The breakfast was limited and not great. The biscuits and gravy was horrible. Biscuits were cold and the sausage gravy was watered down and cold as well.
Over all it was a good stay. The shower was broken tho and wouldn't stay up so I had the hold the sprayer in my had to wash my hair. Bed was comfy and room was clean tho.
The rooms were all updated with new carpet,new tile, new paint and the staff was great, the only set back is the bath rooms. Not much room in the bath rooms. Sink is really small, and it is the only sink in the room. Other than that I spent a week there and enjoyed it. Close to everything in Grand Rapids