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Hotel Riu Palmeras

4.0 out of 5.0

Recent guest reviews

Stayed there at the start of November with my 22 year old daughter. I will start of with the best bits which are the staff. The guy I wish I could remember his name that took our cases when we arrived was just amazing. Friendly funny a credit to that hotel. Reception staff, maids and pool guy great too. Did feel the staff in the restaurant were more friendly to the Germans and Scandinavians. Only ate twice in the restaurant for dinner as felt the food was cold by the time you got back to your table, same at breakfast cold scrambled eggs, cold beans and sausages. Thank goodness there was a supermarket nearby. Aye out mostly at places down at the beach. I had a fall in the restaurant due to someone spilling something on the floor. No other guests came to my aid just looked at me lying there staff too. Manager came over clearly seeing I was really hurt but felt he couldn't have really cared. Had to cancel my trip that day as my legs and wrist were agony. Manager took our room number but not even a little gesture was put in room which would have been nice. Love the Riu hotels but sadly let down by this one.

We stayed in one of the 2-level bungalows. The lower floor is a salon with a sofa with a retractable bed, but the sofa itself is long enough to sleep an adult. The salon ha a small TV set and an (empty) refrigerator. Upstairs is the bedroom with double bed an a larger TV, large closet and drawer, enough storage fpr your cloths and a safe which is locke with the "secret" code 123456. The walls are rather thin, so you may want to keep your moaning low. The rooms were clean and well maintained. Though they have active pest control, I killed 2 small roaches in the bathroom. Though there are plenty of food shacks and restaurants all over, the breakfast and dinner buffets are exquisite and mainly catering to european guests. If a guest doesn't wasnt to miss her high fat, high carb, low prot food, they have it as well and it might be enjoyed to the tunes of Alanis Morisette (you know which one). The pool is not heated and senior guest with ailments better book their stay during hot season. The gym is small and good enough for senior guests to perhaps raise their appetite for the buffet, but don't expect to become an athlete. The staff was troughout friendly from receptionist to room maid.

Brilliant hotel. Really good food with plenty of choice and very well presented. the room was more than adequate and thoroughly cleaned daily. The staff were all extremely pleasant and pleased to help you. I would have no hesitation in recommending this hotel to anyone. I only have one minor complaint though. On the TV piped feed it was all German stations. I realise that at least 95% of the guests were of German / Scandinavian origin but there was a few English speaking people there also. I was not there to sit in my room and watch TV but when getting dressed in the evening or waking up in the morning it would have been nice to get at least BBC1 and Sky news. Just to keep abreast of the news in the UK. Apart from that... great hotel and staff.

We stayed at this hotel for a week at the end of September and were very impressed. The staff are amazing. They are efficient and professional but friendly and welcoming too. The management team were present every day and would chat to guests at dinner or around the grounds and we really felt they wanted to be sure we enjoyed our holiday with them. The food at breakfast and dinner was varied and tasty. There is a system of two sittings in the evening in the restaurant which initially we thought might be quite restrictive but we felt it helped everything run smoothly. You have your own table throughout your stay too. The bedrooms were traditional rather than contemporary and all overlook the pool and grounds. We found we could sit on our balcony at night with drinks and watch the entertainment if we wanted to instead of sitting down at the bar. The entertainment was the usual middle of the road fare except for The Jersey Boys act who we really enjoyed and were of a more professional standard than the other artists.The hotel was very clean and towels were changed daily and rooms cleaned and replenished. We found the beds to be rather hard for our liking but we requested extra pillows and that helped. The pool area is clean and although we felt sunbeds were quite close together we never had trouble getting them and there were plenty of parasols and small tables between. There is waiter service around the pool as well as there being a pool bar serving snacks and drinks. We loved the hotel and the staff though we wouldn't return because we weren't impressed with the resort of Playa del Ingles. It has a seedy side to it with swingers clubs and strip bars. We like resorts that have an old town and this is a series of concrete precincts circa 1960/70s.

Stayed with my grown up son, can't fault the hotel or the staff. Room clean and tidy, beds very comfortable, food excellent. Swimming pool area clean, nice pool bar with marvellous staff. Will return with wife soon!

We had four nights here at the end of our trip to the island. The hotel is fine, spotlessly clean and with plenty of seating/ loungers but it needs a bit of updating. The breakfast and dinner buffets were plentiful and with a good range but we found the food a bit salty and bland for our taste. We also like to sit over dinner a bit but the vibe in the restaurant is that you eat and get out - desserts were being consolidated and labels taken down 75 mins after the 8pm dinner sitting started. We were surprised the hotel was so quiet (a good thing) - music seemed to finish at 10pm. Wifi is available in public areas, it would be nice to have it in the rooms (as with everywhere else we stayed on the island).

I stayed at the Riu Palmeras with my girlfriend for a week and upon arrival was instantly met with a very friendly member of staff who offered us champagne whilst being checked in. Within 5 minutes we were checked in and our bags brought to our room. As with the rest of hotel the rooms are slightly dated, but they were also kept immaculately so this didn't bother us in the slightest. All public areas were kept spotless and the pool area cleaned every night / morning. The room also came with both aircon and a ceiling fan which we found made a big difference in circulating the air, along with a fridge that was very useful keeping drinks cool bought from the HiperDino 2 minutes away. The large safe in the room cost us 14Euros for the week which wasn't bad at all. At meal times breakfast was free seating with a wide range of hot and cold food to easily fill you all the way through until dinner. At dinner you were given a set table for the duration of your stay, something we both liked. It saved the frantic searching for a free table and allowed you to get to know your waiter personally. Again food was plentiful, excellent starters, a large range of meats and fish every day along with the usual pizza, chips, pasta. Plates were cleared immediately, and when using our hands for certain foods like king prawns, our waiter brought over a separate cloth to clean them with, a nice attention to detail. You can also book into the a la carte restaurant free of charge which i would definitely recommend. The food was superb and of a generous portion size. The pool area was well kept with sunbeds always being plentiful. You could collect fresh towels every day from the pool side along with a full size padded mat for the sunbed making it very relaxing around the pool. You can charge drinks at meal times, around the pool and in the evening to your room simply by signing the bill and adding your room number. I'm always sceptical of this but the bill was spot on at the end of the holiday. I think the biggest selling point has to be the staff, they were consistently friendly throughout the hotel and nothing was too much trouble. The staff on the front desk were especially good, solved any issues, always said good morning/evening when walking past and even cracked a few jokes at the appropriate times. Yes there might be a few higher end more modern hotels in the surrounding area, but for the money, location and overall experience i would definitely recommend this hotel.

I couldn’t say enough good things about this hotel, I enjoyed every minute of our stay. The staff were really lovely, friendly people and made sure that we didn’t want for anything. The hotel grounds were immaculate, lovely clean pool, and comfortable loungers. Located only 10 minutes from a beautiful beach, it is ideal. There are a few bars and a supermarket adjacent to the hotel which was handy. I was a little pessimistic about eating in the hotel as we didn’t have a great experience in another all inclusive but the food was great. There was always a huge choice at Breakfast and Dinner, I couldn’t fault the hotel at all. I would definitely stay again!

I came with my fiancé and her parents and we were pleasantly pleased with the hotel location and overall standard. Staff are all incredible friendly, food is above average with a large selection offering something for everyone. Large hotel and meal time can be busy but allocated a set table each night which I think is genius. Very little England but lots of Germans who can be a tad rude (general culture difference). Lots to do in and around the island. I highly recommend a sunset walk along the Maspalomas coastline. Mini golf up the road is an absolute must! Very enjoyable. Rooms in the hotel are standard and I guess need an update albeit satisfactory for price paid. No t+c facility in the room which on this occasion didn’t bother us. Great balcony overlooking the outdoor entertaining area making it easier to enjoy from the pleasure of your own balcony with a beer as drinks can start to add up when half board from the bar (most rooms come with a sea view) I’d recommend going as high as possible as palm trees can block the view from floors 1-4. Also worth saying that the rooms are well air conditioned with either the air con or fan albeit a little noisy. Pleasant trip in a 4* hotel but nothing more albeit great food. I’d come again as plenty to do but maybe pay a little more for a 5* hotel nearer Maspalomas. Thank you Riu Palmeras.

Have just returned from a week spent at the Riu Palmeras where we stayed in a garden suite. The hotel and pool were immaculately kept with daily maid service to the accommodation, Plenty of clean towels and bedding provided. The food was plentiful with various options to suit all tastes .We were allocated a table in the restaurant which was reserved for us for our whole duration of stay. Sunbeds around the pool area were always available no matter what time we chose to use them and there is a no reserve policy before 10.30am. Beach towels are available too. Please be aware that for those with walking difficulties the hotel is set on an elevated position to the beach so whilst only 10 minutes walk away, to get there involves a lot of steps! The staff were amazing and couldn't do enough for you. A special thank you to Carmelo and Verena who went the extra mile to look after us. As per other reviews, this was a very nice place to stay.

Avenida de Estados Unidos de America, 1 San Bartolome de Tirajana Gran Canaria

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Playa del Ingles, Hotel Riu Palmeras is a leisurely stroll from sights such as Yumbo Shopping Center and CITA Shopping Center. This 231-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and a health club. Kasbah Shopping Center and El Salvador Ecumenical Temple are also a short walk from this San Bartolome de Tirajana hotel.


Enjoy dining at Sir William, one of 2 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.


Hotel Riu Palmeras's 231 rooms are air-conditioned and provide balconies, minibars, and ceiling fans. TVs come with cable channels. Other amenities include hair dryers, safes, and phones.

Property features

Hotel Riu Palmeras features an outdoor pool, a children's pool, and a health club. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a kids' club.

Room options

Habitacion Doble

Twin 2 | Sleeps 3

Chambre Double

Twin 2 | Sleeps 3

Camera Doppia

Twin 2 | Sleeps 3


Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 533 reviews