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Recent guest reviews

Great location

Extraordinarily beautiful views of Emerald Lake and surrounding mountains. Surprisingly good food (albeit a bit expensive -- and the wine list definitely needs some lower-priced selections). Staff invariably helpful and generally friendly. Room accommodations could use refreshing but we still loved the cabin-like feeling and working fireplace in the rooms. .

Rooms exterior needs upgrades. Wi-fi access in the rooms. More food options.

My wife and I went to the Emerald Lake Lodge last weekend on Saturday the 28th. The food and the service at the restaurant was excellent. But we had a few issue with the room. We check in around 3pm, we notice a window broken, we try to take a shower before going to the hot tube and the handle was broken(not sure how they clean the bat tub before we got in the room…). I manage to pull the screw and used it like this but it was not easy. The eating was stuck on high temp, we try to shut it off but noting work(the room fell like a steam room). We when to see the front desk around 3h45 and tell Rene those problem. She offer us a free breakfast for the inconvenient and she said that she will send the maintenance to check that. After the hot tub we return to the room to change and no one came in to check the shower or the heater. We when out again for a walk, a drink and dinner. We came back at 8h pm and the maintenance guy was there in the bathroom doing the repair. The bath tub was left dirty. He try to repair the heating problem until 9h. He finally decide that he need more tool so he left. We close the door and put the sing do not disturb. Having the maintenance working on the room problem between 8 and 9 in the evening was totally inappropriate and unacceptable. We where there to have a time alone my wife and I, we spend 1 hour with the maintenance guy instead. We add to have the patio door open all night because the heat was to much. We pay over 500$ for that room and to hav

Beautiful location, very scenic and the grounds are clean and well maintained.

Emerald Lake Road Field BC

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Business center

Emerald Lake Lodge places you 10.7 mi (17.3 km) from Upper Spiral Tunnel Scenic Viewpoint and 11.3 mi (18.1 km) from Lower Spiral Tunnel Scenic Viewpoint. This 85-room, 3.5-star hotel has a restaurant along with conveniences like free self parking and a spa tub.


Dining

In addition to a restaurant onsite, there is also a gastropub where you can enjoy a drink. You can get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Fireplaces, balconies, and sitting areas are other standard amenities.


Property features

Guests of Emerald Lake Lodge enjoy free WiFi in public areas, a spa tub, and a business center. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a terrace, a fireplace in the lobby, and a picnic area.

Room options

Suite, 1 Bedroom (Emerald)

1 Queen Bed | Sleeps 2

Studio Suite (Emerald)

1 Queen Bed | Sleeps 2

Room, Lake View

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds (Lodge)

2 Double Beds | Sleeps 4

Guest reviews for Emerald Lake Lodge

Everyone (5) Couples (2) Family (2)
4
Everyone

Great location

By , from Fallbrook on Aug 25, 2022

1
Everyone

By on Dec 15, 2019

Review comment responded on Jan 3, 2020

Greetings, Thank you for taking the time to let us know about your stay. We appreciate your feedback and can't wait to host you again soon. Kindly, The CRMR Team

5
Family

Extraordinarily beautiful views of Emerald Lake and surrounding mountains. Surprisingly good food (albeit a bit expensive -- and the wine list definitely needs some lower-priced selections). Staff invariably helpful and generally friendly. Room accommodations could use refreshing but we still loved the cabin-like feeling and working fireplace in the rooms. .

By , from Ojai on Sep 6, 2019

Review comment responded on Sep 9, 2019

Greetings, Thank you for your kind review! We always appreciate guest feedback to know what they enjoyed and what may be improved on for next time. Thank you for choosing us and we hope to see you again soon! Kindly, The CRMR Team

5
Everyone

By on Aug 21, 2019

Review comment responded on Aug 22, 2019

Greetings, Thank you for your review. We appreciate your business and hope to see you again soon!

3
Family

Rooms exterior needs upgrades. Wi-fi access in the rooms. More food options.

By on May 28, 2019

Review comment responded on Jun 4, 2019

Greetings, Thank you for your star rating about your visit with us. We appreciate your feedback and want to thank you for choosing us.

3
Everyone

By on May 14, 2019

Review comment responded on May 18, 2019

Greetings, Thank you for your feedback. We would love to understand what we can do to improve your visit with us for the next time, so please be sure to share with our team what we can do to ensure your stay is a success the next time you're at the lodge.

5
Everyone

By on Apr 11, 2019

Review comment responded on May 2, 2019

Greetings, Thank you for your generous rating! We can't wait to host you again soon.

1
Partner Couples

My wife and I went to the Emerald Lake Lodge last weekend on Saturday the 28th. The food and the service at the restaurant was excellent. But we had a few issue with the room. We check in around 3pm, we notice a window broken, we try to take a shower before going to the hot tube and the handle was broken(not sure how they clean the bat tub before we got in the room…). I manage to pull the screw and used it like this but it was not easy. The eating was stuck on high temp, we try to shut it off but noting work(the room fell like a steam room). We when to see the front desk around 3h45 and tell Rene those problem. She offer us a free breakfast for the inconvenient and she said that she will send the maintenance to check that. After the hot tub we return to the room to change and no one came in to check the shower or the heater. We when out again for a walk, a drink and dinner. We came back at 8h pm and the maintenance guy was there in the bathroom doing the repair. The bath tub was left dirty. He try to repair the heating problem until 9h. He finally decide that he need more tool so he left. We close the door and put the sing do not disturb. Having the maintenance working on the room problem between 8 and 9 in the evening was totally inappropriate and unacceptable. We where there to have a time alone my wife and I, we spend 1 hour with the maintenance guy instead. We add to have the patio door open all night because the heat was to much. We pay over 500$ for that room and to hav

By on Aug 31, 2021

Review comment responded on Sep 15, 2021

Greetings, Thank you for taking the time to let us know about your visit. We are disappointed to hear the impression you were left with after your visit and will be sure to pass your comments along to our team. Your business is appreciated and we hope to have the opportunity to win back your favour in the future. Kindly, The Emerald Lake Lodge Team

2
Partner Couples

Beautiful location, very scenic and the grounds are clean and well maintained.

By on Jul 2, 2019

Review comment responded on Jul 4, 2019

Thank you for your rating! We hope to host you again soon to be able to deliver a five star experience.

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