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Neptune Resort

3.5 star property

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2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board
2 Bedroom Apartment | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Sub-Penthouse | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
32 Surf Parade, Broadbeach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • Place, The Star Gold Coast
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

View all photos for One Bedroom Apartment

Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

One Bedroom Apartment

  • Sleeps 2

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 45-inch TV with cable channels

Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(42 reviews)
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 1206 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1884 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

1 Bedroom Superior Partial/ Ocean View Apartment | Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

9.6 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

  • Sleeps 5

View all photos for Superior One Bedroom Apartment- low floor

Individually decorated, individually furnished, iron/ironing board

Superior One Bedroom Apartment- low floor

  • Sleeps 2

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

9.4 out of 10
Exceptional
(6 reviews)
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 1711 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Apartment

Superior Apartment | Individually decorated, individually furnished, iron/ironing board

Superior Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for One-Bedroom Superior Apartment - Ocean View

Individually decorated, individually furnished, iron/ironing board

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2

View all photos for 2 Bedroom Ocean View Sub-Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4

View all photos for 2 Bedroom Superior Apartment

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Superior Apartment

  • Sleeps 4

View all photos for Two Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4

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About the neighborhood

Gold Coast

Located in Broadbeach, Neptune Resort is within a 5-minute walk of Pacific Fair Shopping Centre and within 15 minutes of other popular attractions like The Star Gold Coast. This 35-room, 3.5-star hotel has a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.2 miles
  • The Oasis - 5 min walk - 0.3 miles
  • Dracula's Cabaret - 5 min walk - 0.3 miles
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.5 miles
  • The Star Gold Coast - 9 min walk - 0.5 miles

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪Room81 - ‬5 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪No Name Lane - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬6 min walk

About this property

Neptune Resort

At Neptune Resort, guests enjoy an outdoor pool, a gym, and a steam room. A stay here includes free parking. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Guests can expect free WiFi and 45-inch TVs with cable channels. Kitchens, washers/dryers, and balconies are other standard amenities. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday to Friday (8:30 AM – 5:00 PM), Saturday to Saturday (8:30 AM – 2:00 PM), and Sunday to Sunday (9:00 AM – noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 35.0 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Are free cancellation options available at Neptune Resort?

Neptune Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What is there to do within easy reach of Neptune Resort?

This hotel is situated in Broadbeach within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Will I be able to park at Neptune Resort?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Neptune Resort have a casino on the premises?

No, Neptune Resort doesn't have a casino.

Is there an indoor pool at Neptune Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Neptune Resort good for couples?

Couples will appreciate amenities at this hotel, including a kitchen and a separate bathtub and shower in each guestroom, and some feature ocean view.

Are there hot tubs at Neptune Resort?

No, but this hotel does have a steam room.

Does Neptune Resort have a restaurant with a breakfast menu?

Yes, Neptune Resort serves breakfast for a surcharge at Tom's Cafe.

Does Neptune Resort allow pets to stay for free?

No, pets aren't allowed at Neptune Resort though service animals are welcome.

Are there connecting rooms at Neptune Resort?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Neptune Resort?

The closest major airport to Neptune Resort is Coolangatta Airport (OOL), which is 17.3 mi away (32 minutes by car).

Can I book a room with a balcony at Neptune Resort?

Yes, every guestroom at Neptune Resort comes with a balcony and some offer ocean and city views.

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 692 reviews
Rating 8 - Good. 233 out of 692 reviews
Rating 6 - Okay. 70 out of 692 reviews
Rating 4 - Poor. 19 out of 692 reviews
Rating 2 - Terrible. 6 out of 692 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Meagan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location my teenage daughters loved being to close to Pacific Fair. Still close to the centre of broadbeach and the beach. The room was clean and modern. The bed was uncomfortable which was the only negative. Overall would stay again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Was awesome
Stayed 3 nights in Jan 2026

8/10 Good

Simun

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Jan 2026

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. Staff were friendly. We had everything we needed
Stayed 7 nights in Dec 2025

10/10 Excellent

Louise Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment & lovely pool area.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to beach, shops and dining. Perfect spot for a relaxing holiday.
Stayed 5 nights in Dec 2025

10/10 Excellent

Franz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable unit. Helpful friendly staff. Great location, close to beach, shops and trams.
Stayed 6 nights in Dec 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The penthouse has amazing views and plenty of room for a group/family. Easy walk to the downtown restaurant row area and Pacific Fair mall.
Stayed 7 nights in Dec 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped kitchen, resort in a good location for Tram and Pacific Fair. Good customer service.
Stayed 3 nights in Dec 2025

6/10 Okay

Ian, Greensborough

Liked: Cleanliness, amenities, property conditions & facilities
Room design was strange and the bed could have been more comfortable
Stayed 4 nights in Dec 2025

10/10 Excellent

Marith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, near the beach and shoppingsenter.
Stayed 10 nights in Dec 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Apartment was comfortable and roomy. Staff dealt quickly with minor maintenance issue
Stayed 5 nights in Nov 2025

10/10 Excellent

Jaimee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff everytime we saw them. The room was great, clean with everything you need. Couldn’t ask for a better location, within walking distance to just about everything you need. Will definitely stay here again!
Stayed 5 nights in Dec 2025

10/10 Excellent

Lani-Rose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the above. Arrived early and because the room was ready, reception allowed an early check in. Which I really appreciated. Place was lovely and clean with a washer and dryer to clean my clothes. Everything went smoothly with my booking through Expedia, no flaws whatsoever. I thoroughly enjoyed my stay and will highly recommend to others and would love to visit the Resort again in the future. 10/10 stay :)
Stayed 6 nights in Nov 2025

10/10 Excellent

Jordan

Stayed 6 nights in Nov 2025

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff. Room was clean and welcoming
Stayed 3 nights in Nov 2025

8/10 Good

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Nov 2025

10/10 Excellent

Judith, Comox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, room had everything I needed. Shopping close by, beach close by, easy walking even to connect with tours. Tram was across the street to get anywhere along the coast there, even to Brisbane. I was told fares are only .50cents, including all the way to Brisbane, did not comfirm it, but information was given to me by a reliable source.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff were very polite and helpful. Great value and service!
Stayed 5 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025

6/10 Okay

Michelle

Traveled with family
The rooms were fine but need some updates as the room we were in had very scratched table, bathroom needs updating especially as the toilet is in the bathroom. Not good for multiple people. The stove top had a patch up job.
Stayed 2 nights in Oct 2025

8/10 Good

Owen

Traveled with partner
Liked: Amenities
All good went there to relax and take it easy
Stayed 14 nights in Oct 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and happy to help.
Stayed 4 nights in Oct 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we would def return to Neptune .. the only negative was no hand rail or anything to steady oneself in the shower ..( Im on a walker ) and felt with a tile floor , which soon gets slippery ,this was a necessity...also nxt time we would request an apartment at the rear if the building, maybe less road noise ??? Over a we enjoyed our stay ...
Stayed 14 nights in Sep 2025

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