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Neptune Resort

3.5 star property

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2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board
Superior Apartment, 1 Bedroom, Garden View | Terrace/patio
2 Bedroom Ocean View Sub-Penthouse | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
2 Bedroom Apartment | Living area | 45-inch TV with cable channels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
32 Surf Parade, Broadbeach, QLD, 4218
  • Place, The Oasis
    ‪5 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • Place, The Star Gold Coast
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for One Bedroom Apartment

Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

One Bedroom Apartment

  • Sleeps 2

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 45-inch TV with cable channels

Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(40 reviews)
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 1206 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1884 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

1 Bedroom Superior Partial/ Ocean View Apartment | Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

9.8 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Penthouse

  • Sleeps 5

View all photos for Superior One Bedroom Apartment- low floor

Individually decorated, individually furnished, iron/ironing board

Superior One Bedroom Apartment- low floor

  • Sleeps 2

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 1711 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Apartment

Superior Apartment | Individually decorated, individually furnished, iron/ironing board

Superior Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for One-Bedroom Superior Apartment - Ocean View

Individually decorated, individually furnished, iron/ironing board

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2

View all photos for 2 Bedroom Ocean View Sub-Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4

View all photos for 2 Bedroom Superior Apartment

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Superior Apartment

  • Sleeps 4

View all photos for Two Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4

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About the neighborhood

Gold Coast

Located in Broadbeach, Neptune Resort is a leisurely stroll from popular sights such as The Star Gold Coast and Gold Coast Convention and Exhibition Centre. This 35-room, 3.5-star hotel has a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.2 miles
  • The Oasis - 5 min walk - 0.3 miles
  • Dracula's Cabaret - 5 min walk - 0.3 miles
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.5 miles
  • The Star Gold Coast - 9 min walk - 0.5 miles

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪Room81 - ‬5 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪No Name Lane Espresso - ‬1 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬6 min walk

About this property

Neptune Resort

At Neptune Resort, guests enjoy an outdoor pool, a gym, and a steam room. A stay here includes free parking. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Guests can expect free WiFi and 45-inch TVs with cable channels. Kitchens, washers/dryers, and balconies are other standard amenities. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday to Friday (8:30 AM – 5:00 PM), Saturday to Saturday (8:30 AM – 2:00 PM), and Sunday to Sunday (9:00 AM – noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 35.0 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Are free cancellation options available at Neptune Resort?

Neptune Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What is there to do within easy reach of Neptune Resort?

This hotel is situated in Broadbeach within a 10-minute walk of The Star Gold Coast, Pacific Fair Shopping Centre, and Dracula's Cabaret. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Is there parking available at Neptune Resort?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Neptune Resort have a casino on the premises?

No, Neptune Resort doesn't have a casino.

Is there an indoor pool at Neptune Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Neptune Resort a good place to stay for couples?

Couples will appreciate amenities at this hotel, including a kitchen and a separate bath and shower in each guestroom with some featuring ocean views.

Does Neptune Resort have a hot tub?

Yes, this hotel has a spa tub.

Does Neptune Resort have a restaurant with a breakfast menu?

Yes, Neptune Resort serves breakfast for a surcharge at Tom's Cafe.

Does Neptune Resort allow pets to stay for free?

No, pets aren't allowed at Neptune Resort though service animals are welcome.

Are there connecting rooms at Neptune Resort?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Neptune Resort?

The closest major airport to Neptune Resort is Coolangatta Airport (OOL), which is 17.3 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Neptune Resort?

Yes, every guestroom at Neptune Resort comes with a balcony with some featuring ocean or city views.

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 680 reviews
Rating 8 - Good. 230 out of 680 reviews
Rating 6 - Okay. 68 out of 680 reviews
Rating 4 - Poor. 19 out of 680 reviews
Rating 2 - Terrible. 6 out of 680 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lani-Rose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the above. Arrived early and because the room was ready, reception allowed an early check in. Which I really appreciated. Place was lovely and clean with a washer and dryer to clean my clothes. Everything went smoothly with my booking through Expedia, no flaws whatsoever. I thoroughly enjoyed my stay and will highly recommend to others and would love to visit the Resort again in the future. 10/10 stay :)
Stayed 6 nights in Nov 2025

10/10 Excellent

Jordan

Stayed 6 nights in Nov 2025

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff. Room was clean and welcoming
Stayed 3 nights in Nov 2025

8/10 Good

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Nov 2025

10/10 Excellent

Judith, Comox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, room had everything I needed. Shopping close by, beach close by, easy walking even to connect with tours. Tram was across the street to get anywhere along the coast there, even to Brisbane. I was told fares are only .50cents, including all the way to Brisbane, did not comfirm it, but information was given to me by a reliable source.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff were very polite and helpful. Great value and service!
Stayed 5 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025

6/10 Okay

Michelle

Traveled with family
The rooms were fine but need some updates as the room we were in had very scratched table, bathroom needs updating especially as the toilet is in the bathroom. Not good for multiple people. The stove top had a patch up job.
Stayed 2 nights in Oct 2025

8/10 Good

Owen

Traveled with partner
Liked: Amenities
All good went there to relax and take it easy
Stayed 14 nights in Oct 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and happy to help.
Stayed 4 nights in Oct 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we would def return to Neptune .. the only negative was no hand rail or anything to steady oneself in the shower ..( Im on a walker ) and felt with a tile floor , which soon gets slippery ,this was a necessity...also nxt time we would request an apartment at the rear if the building, maybe less road noise ??? Over a we enjoyed our stay ...
Stayed 14 nights in Sep 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable room with good facilities.
Stayed 4 nights in Oct 2025

10/10 Excellent

Robyn Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. We stayed in a quality apartment that had everything we needed. Great pool, spa, gym at resort. Easy walking distance to shopping, restaurants, trams and buses. Highly recommended.
Stayed 7 nights in Sep 2025

10/10 Excellent

Olivera

Stayed 4 nights in Sep 2025

10/10 Excellent

Jeannine, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for beach, shopping and dining options. Literally a 3 minute walk to the beach, diagonally across from Pacific Fair Shopping Centre, and surrounded by food/ dining options, including Toms downstairs which was great for breakfast/ lunch and coffee. Staff friendly and helpful, free secure parking and the building itself felt safe, I would stay here again.
Stayed 8 nights in Sep 2025

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to tram and buses which were directly across the road. Pacific Fair and Oasis shopping centres close by. Very noisy with traffic noise from the main road all day and night even with the windows shut. Staff very helpful and friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew

Stayed 3 nights in Aug 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Amenities
Great location and excellent facility.Parking was so good with plenty of room.Room was clean, huge bed was very comfortable.Highly recommend.
Stayed 6 nights in Sep 2025

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan above the stove needs fixing as it barely sucks up the cooking smells . Twin beds pushed together doesn't make a queen especially if one bed is lower than the other
Stayed 16 nights in Aug 2025

10/10 Excellent

Tracey

Stayed 3 nights in Sep 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

6/10 Okay

Angela

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2025

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The apartment itself was very nice, clean, spacious & well appointed, the pool area very nice & the overall property well maintained, however the noise from the constant traffic, all around you, just meters from the apartment was unbearable. Balcony doors remained closed, and the balcony could not be enjoyed. Less than a relaxing experience. A certain staff member was not welcoming, understanding or friendly. Manager Brett was very nice & personable.
Stayed 6 nights in Sep 2025

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