Neptune Resort

3.5 star property
Hotel with free parking, 6-minute walk to The Star Gold Coast

Choose dates to view prices

Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
2 Bedroom Ocean View Penthouse | 2 bedrooms, individually decorated, individually furnished
Reception
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot Tub
  • Pool
  • Parking included
  • Free WiFi
  • Kitchen

Explore the area

View in a map
32 Surf Parade, Broadbeach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • Place, The Star Gold Coast
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪21 min drive‬

Room options

Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(30 reviews)
  • 861 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1206 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

2 Bedroom Ocean View Penthouse

  • 1884 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

1 Bedroom Superior Partial/ Ocean View Apartment

10.0 out of 10
Exceptional
(3 reviews)
  • 915 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

Superior Apartment, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

2 Bedroom Ocean View Sub-Penthouse

  • 1711 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

Superior Apartment

  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

You may also like

About the neighborhood

Gold Coast

Located in Broadbeach, Neptune Resort is within a 5-minute walk of Pacific Fair Shopping Centre and within 15 minutes of other popular attractions like The Star Gold Coast. This 35-room, 3.5-star hotel has a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.2 miles
  • The Oasis - 5 min walk - 0.3 miles
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.5 miles
  • The Star Gold Coast - 9 min walk - 0.5 miles
  • Broadbeach Beach - 12 min walk - 0.7 miles

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪No Name Lane Espresso - ‬1 min walk
  • ‪KFC - ‬7 min walk
  • ‪Hideaway Kitchen & Bar - ‬2 min walk
  • ‪No Name Lane - ‬6 min walk

About this property

Neptune Resort

Hotel with free parking, 6-minute walk to The Star Gold Coast
At Neptune Resort, guests enjoy an outdoor pool, a gym, and a steam room. A stay here includes free parking. Staff members are on hand to provide tour or ticket assistance, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Guests can expect free WiFi and 45-inch TVs with cable channels. Kitchens, washers/dryers, and balconies are other standard amenities. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday to Friday (8:30 AM – 5:00 PM), Saturday to Sunday (8:30 AM – 2:00 PM), and Sunday to Monday (9:00 AM – noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 35.0 per day
  • Cribs/infant beds are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-6:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Are free cancellation options available at Neptune Resort?

Neptune Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What is there to do within easy reach of Neptune Resort?

This hotel is situated in Broadbeach within a 10-minute walk of The Star Gold Coast and Pacific Fair Shopping Centre. You'll also find Surfers Paradise Beach and Cavill Avenue within a short drive.

Is parking available on site at Neptune Resort?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Neptune Resort have a casino on the premises?

No, Neptune Resort doesn't have a casino.

Is there an indoor pool at Neptune Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Neptune Resort a good place to stay for couples?

Couples will appreciate amenities at this hotel, including a kitchen and a separate bath and shower in each guestroom with some featuring ocean views.

Does Neptune Resort have a hot tub?

Yes, this hotel has a spa tub.

Does Neptune Resort have a restaurant with a breakfast menu?

Yes, Neptune Resort serves breakfast for a surcharge at Tom's Cafe.

Does Neptune Resort allow pets to stay for free?

No, pets aren't allowed at Neptune Resort though service animals are welcome.

Does Neptune Resort have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Neptune Resort?

The closest major airport to Neptune Resort is Coolangatta Airport (OOL), which is 17.3 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Neptune Resort?

Yes, every guestroom at Neptune Resort comes with a balcony with some featuring ocean or garden views.

Reviews

Neptune Resort Reviews

8.8

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 342 out of 655 reviews
Rating 8 - Good. 222 out of 655 reviews
Rating 6 - Okay. 66 out of 655 reviews
Rating 4 - Poor. 19 out of 655 reviews
Rating 2 - Terrible. 6 out of 655 reviews

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, handy to everything we required.
Stayed 9 nights in Jul 2025

10/10 Excellent

Damion

Stayed 6 nights in Jul 2025

6/10 Okay

Christopher

Liked: Staff & service
Stayed 2 nights in Jul 2025

2/10 Terrible

Chloe

Business traveler
Disliked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025

8/10 Good

John

Stayed 7 nights in Jun 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to Pacific Fair and the Broadbeach Tavern where we had an excellent meal. Having Tom's Cafe on-site was handy too for breakfast. Would visit again. Very enjoyable!
Stayed 2 nights in Jun 2025

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Girls weekend away

Quite comfortable large room Accessible to transport shopping and dining
Stayed 9 nights in Jun 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean tidy and comfortable good location will be back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy after hours check-in. Great location. Walking distance to lots of places. Everything was as per the online photos.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location

Great location and clean. The unit could do with a refurb.
Stayed 4 nights in May 2025

4/10 Poor

David

Stayed 3 nights in May 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025

10/10 Excellent

susan-louise

Liked: Cleanliness, staff & service, property conditions & facilities
This has to be one of the best places we've stayed at on the GC. The apartment was well appointed with absolutely everything you could possibly need, separate bedroom, livjng and dining area. Washing machine, dryer. Air conditioning and a lovely big balcony. The bed was large and extremely comfortable. The pool was private and lovely and warm with a hot tub. Really quiet rooms and we hardly saw anyone else around. I will be recommending this resort to everyone. Thank you for a relaxing and perfect stay.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Nice affordable place in Broadbeach.

Great place in a really good spot on the Gold Coast. Easy shopping, walking distance to the beach, on-site parking and a good shower / bath combo. Beds are good enough, not amazing but definitely not bad. I like this place and it’s a regular for me when I’m up this way for business. The spa and pool are definitely a nice touch although the timer on the spa bubbles gets a bit annoying because it is really short (like under 10 minutes!)
Stayed 5 nights in Apr 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2025

8/10 Good

Katerina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 2 different appartments. Nice and convenient place to stay if you are into the rush of the city. Shopping mall, public transport and the beach are right there. Place was clean, bed comfortable, staff nice. Perfect clean pool and jacuzzi. Kitchens with ok equipment. Disappointed with every morning vacuuming “alarms” at 5 am or earlier on the ground level. I have asked the receptionist if the cleaning could be performed later and they said they will try and ask them to do it later however I don’t think they did as nothing has changed. We stayed with a baby and this wasn’t ideal. Also the amount of complementary dishwashing tablets and laundry detergent considering the length of our stay wasn’t sufficient considering I was meant to take care of clean towels myself.
Stayed 3 nights in Apr 2025

2/10 Terrible

Huiqiao

Disliked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Gym pool close to shops restaurants beach clean room great bed
Stayed 4 nights in Mar 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
liked it all, congratulations!
Stayed 3 nights in Apr 2025

8/10 Good

Robyn

Liked: Property conditions & facilities
Our stay at Neptune Resort was very good
Stayed 6 nights in Mar 2025

10/10 Excellent

Laura J

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds. Clean today older style apartments.
Stayed 5 nights in Mar 2025

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very spacious reasonably priced accommodation 😊

We arrived late after the front desk was closed so it took a while to know how we were supposed to check in but got that finally straightened out. From desk personel when open were very friendly and helpful. There was no recycling bin in the suite which would be nice as they ask you to please recycle
Stayed 4 nights in Feb 2025

8/10 Good

Shayle

Traveled with partner
Liked: Staff & service
Really great location
Stayed 8 nights in Feb 2025