2/10 Terrible
Elena
Business traveler
Sep 24, 2025
This was the worst experience I’ve ever had using Hotels.com. As a single female traveler, I spent a lot of time researching a safe place where I could rest during a long drive. Instead, I arrived at the GPS location only to find no sign of the property at all.
After several frustrating calls—one went to a property management office that was already closed—I finally reached another hotel’s front desk. Only then did I learn that they were handling check-in for this place. (Much later I found a separate email with instructions, but I never saw it in time since I was on the road.None of these details were shared in the actual App)
The front desk explained that the property was brand new, partially under construction, and that I would be the only guest on-site. I was shocked. Following their directions, I drove through an unfinished building site in total darkness until I reached a cluster of bungalows with no lights, no staff, and no security. As a woman traveling alone, it felt extremely unsafe.
I didn’t even get out of the car. Instead, I immediately contacted the property to decline the room and booked a nearby motel where I felt safe.
Elena
Stayed 1 night in Sep 2025