Citrus Goa3.5 out of 5.0
Recent guest reviews
Citrus hotel Goa - “ Disappointed”. We chose this hotel after being seduced by the the Thomas Cook brochure, with on line photos showing a quiet tropical oasis in the middle of a bustling Indian holiday area and the accompanying glowing reviews. The reality was of an hotel that on arrival turned out to be tired,rundown & grubby. Arriving in the early hours of the morning we were shown to our room. Its melt like a dank mouldy cellar. The curtains, 4 poster ornamental nets & bed protection cover were filthy & stale smelling. Pillow cases did not fit the sweat stained pillows. The ac unit did not work, it’s remote controller broken & held together with tape. We immediately requested a change of room but were told no other rooms were available. The request on two following days met with the same response. We did however by the 3 day get the curtains cleaned, ac unit repaired, remote controller replaced & beneath the bed cleaned - not done for ever. The room fridge bar was also stocked on the 3rd day The hotel itself is biased more to the national tourist than to the European. For our time there, the hotel was full of Indian holiday makers. Due to the small size of the restaurant, breakfast time was more a free for all cafe in chaos, shortages of food, cups and the waiting for ages for the ancient toaster to provide toast were the norm. Staff struggled to provide any type of restaurant service, tables were left dirty with the customer left to manage as best they could. The pool ! From our first day was a cloudy green in colour with a ring of scum at the pool edge water level. This did not seem to dissuade people from using the pool, the Indian holiday makers enjoying the pool although not changing into swimwear. There was no duty life guard or pool attendant during the day. This was not a pool I was about to use, the river Ganges would have looked & smelt cleaner Prior to our stay & for an unknown length of time, the filtration, circulation & chorine dosing system had been & continued to be out of service. It was on our 11 day at the hotel when the pool began to resemble a green soup with new life forming when something was actually being done to resolve the issue. Morning 12, on passing, chlorine was smelt by the pool. It began to clear and on our final day at the hotel, the pool was a clear light sapphire blue. To late for me to use the pool. Possibly out of principle by then. There were numerous other issues with this hotel. Irritatingly! I could continue in an additional draft but I somehow suppose not. TUI may not be responsible for the hotel classification but your own local rep & or hotel inspector should be responsible for the current quality conditions at any time. This was not done. Apart from the first day contact to sell tours, (another story), no other effort was made. They should be held to account. Or get someone who can do the job competently. Whilst at the hotel we did speak to a young lady who 4 years earlier was a rep for the hotel. Remembering it in its glory, she booked the hotel. However as we, she was very dissatisfied with the deterioration in condition of the hotel. There were other disgruntled clients but wether or not they complain is their decision. For us, it was a very disappointing stay. Supposedly a holiday to celebrate our 25 wedding anniversary. This was mentioned in the original booking to the sales administrator whom said it would be raised with the hotel. Probably lost in the ether of the pool saga. Whilst some issues can be put down to the charm of holidaying in India, basic services of quality & professionalism should not be as this was not a particularly cheap holiday. Overall & In reality a holiday to remember for all the wrong reasons
On arrival we were upgraded to a premier room, these are Lovely spacious rooms, large bathroom, mini fridge, tv, a very comfortable queen size bed and excellent aircon. 2 bottles of free water were left daily. The housekeeping side of thing are not what we expected, some things are not cleaned properly, the wall clock had stopped through all of our stay, mini bar not topped up, dreadful smelling bathroom drains but then we are in India not good old Blighty. every day they seem to forget something, if it’s not the towels it’s toilet paper, they took away our tumblers etc etc. These are just small niggles but on the whole there’s more pluses than negatives. This hotel has a small pool with only a dozen or so sun loungers of which 4 were unusable during half of our stay as they have no padded cushions, to be honest the pool has seen better days and looks in desperate need of a good scrub, pool towels are provided, little cleaning ever happens, pool tables, floor round sun beds are dirty they’re never cleaned from one day to next. The service around the pool is erratic, we mostly had to go and find a waiter as the bar was rarely ever manned, it’s also quite pricey compared to outside of the hotel although this would be par for the course in most hotels. The hotel has good to ok wifi. Breakfast was quite limited for Europeans during our stay the main staple being Indian food, occasionally there was shredded bacon and chicken sausage, there’s always a chef to make fresh eggs, omelettes etc, you won’t starve even if you’re a fussy eater, there’s plenty of toast butter and jam. On the plus side breakfast is open until 11.30am and the waiters are lovely especially Subir. We never ate lunch or dinner here as we were b&b, far better to go out and sample the local restaurants and shacks of which most are excellent. For first timers you have to realise you’re in India not Spain, relax a little and go with the flow. One major complaint was the conduct of other guests, sad to say it was the huge groups of Indians that were stopping here (not the smaller groups and families) shortly after we arrived around 80 or so arrived for a conference, on arrival many jumped in the pool fully clothed in totally ignoring the pool rules, the manager tried to talk to them but they shouted him down and he left. The noise and behavior was horrendous, rubbish in the pool, they took our towels and sun beds, there was no room for anyone else, most brits left the pool area. 3 days later they left the hotel only to be replaced by another group of 30 then a group of 100 who behaved exactly the same. Perhaps it’s a cultural thing and It may only be the time of year we were here but it made the pool a no go area for some of the time. The following comments cannot be influenced by the hotel but it’s something to be aware of especially if traveling in April, many of the visiting Indian guests have dubious manners, spitting in the pool shower area, washing in the pool, swimming in underwear, sneakily taking photos that include lady guests in bikinis. I’m guessing in the height of the season you don’t see this kind of thing, perhaps cheaper rooms at the end of the season attract the larger Indian groups. I wouldn’t chance staying here again just in case.
It was awesome trip, I reached goa at 10 pm and approx 11 pm reached hotel and warm welcoming by Ekta at reception, Got Good specious room, my wife and my baby where very Happy. Next day morning breakfast was good but too crowded due to some residential conference people. But still FNB staffs and chef Rasmi Jena cooperated a lot. Main thing is that staffs is very cooperative and hotel is near calangute beach just 10 walking distance. I thanks to all staff to made my memorable Goa trip
Stayed here for 4 days in April, overall satisfied with my stay here. What's good - - Though check-in time was 02:00 PM, they allowed me to check-in at around 11:30 AM. Really thankful to Citrus for this, most of the hotels charge extra for early check-in. - Check-in was quick, done in approximately 7-8 minutes; they just check your booking id and scan your identity proof. In the meantime you can enjoy the welcome drink (orange juice), really refreshing. - Complimentary 2 bottles of drinking water every day. (2 bottles doesn't cost more than 40 rupees, but it shows you care for your guests) - Luggage scale available in the room. - Good location, only 15 mins walk to the Calangute beach and market is also 5 mins walk. - Excellent breakfast with live counters for dosa and eggs. Wide range of items for the breakfast, one of the largest I have ever seen. - All-inclusive buffet dinner for Rs. 600 (I haven't tried this) - Items in the mini bar were reasonably priced, only 5-10 rupees extra over MRP. - Bike rental is available next door; they charge Rs.300 per day for Activa scooter. - On the last day, we checked out at around 12:00 PM. Since we had time till evening to roam around, we kept our luggage at the reception, thanks for this Citrus. They also allowed us to use pool side washrooms when we came to collect our luggage in the evening. What's bad - - Somewhat stained shower curtains, should have been replaced. - I was staying in the superior room, absolutely no view from the balcony. - Bad smell from the wash basin water - Wall clock in the room was not working, maybe it's cell discharged (Agree, I have mobile phone to check time but what's the point in having a wall clock then, it creates a bad impression). - Limited number of sunbeds near pool side (This is due to small pool size, can be problematic when large group arrives) - In room dining is expensive (For example, Idli sambar is Rs. 230 and cheese maggi Rs.280) - Limited parking space for cars (check with reception in advance if you are planning to use your own vehicle)
Good location for beach and town, all staff excellent especially Simar who could not do enough for us. Our room 203 was kept exceptionally clean but the view across to other balconies was disappointing. Good food and a wide variety to choose from would recommend this hotel, thoroughly enjoyed our stay and would like to thank all the staff for there hard work
Food was good service is excellent all staff is very helpful and well trained very nice place amazing decor with great staff food was awesome value for money excellent it's great place . Thanks to all.
Nice Property near calangute beach prompt service and food was excellent special thanks to Mr.jena hotel chief all staff are very help full. Rooms are very nice. We enjoyed lots in citrus. A pleasant stay
I brought in a corporate group of 32 pax into this hotel, we had booked the hotel on APAI plan which includes Breakfast/Lunch/Dinner for all of us. Before I arrived in to this hotel I was worried on the food part as pleasing corporate client is most difficult job, but since Mr. Prabodh - Dy Manager Operations got me introduced with Chef Rashmi Jena I was relieved, as Chef Jena and myself had a brief discussion on the food that needs to be offered to my corporate, and in half an hour Chef Jena give me a full menu for all the 04 days which made me completely relieved, I have travelled the world but have never seen a Chef so spontaneous and prepared to welcome the group, I felt it was not only me who was waiting to welcome the group but also the hotel staff including Mr. Prabodh - Dy Manager Operations who was waiting to welcome the group. The buffet spread was outstand and all the meals we have were simply fingerlicious. My group praised me a lot for giving them Citrus Goa as a property and hence I thank Mr. Prabodh, Chef Jena, Ms. Archana, Ms. Ekta for all your extended support in making this group a big success. I shall be seeing you guys once again pretty soon and would request you to kindly extend the same hospitality.
Located just near the Calangute beach (perfect location),the hotel is clean and provides u great hospitality.The Hotel staff is very helpful and will guide u throughout your stay.The hotel provides u almost every facilities from good rooms to Best food and friendly service. The restaurant of hotel was great.wen i say food was great(i mean it :)). Executive Chef Mr Rashmi Jena and Mr Prabodh were Helpful.Overall experience was awesome.I'll recommend dis hotel to every couple and families:). You wont regret,just be there:)
Our stay was 3 night and We were around 80 pax includes children to seniors, Rashmi is very good chef as well very good person also. Rooms were big and very clean also . Swimming pool is also very good . Mr prabodh is also very good person he is operational manager over there . We also got early chek in of rooms as we reached early . Pure veg food they serve separately with awesome taste espacily sweet . Location is too good . We also enjoy Dj party there is was awesome . Thanks to citrus team they really mad our stay remembered.
- Walking distance to Calangute Beach
- Free in-room WiFi
- Free parking
- Onsite dining
Calangute Beach is a short stroll from Citrus Goa, and other popular attractions like Baga Beach are within a mile (2 km). This 3.5-star hotel has 85 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Anjuna Beach and Candolim Beach are also near this Calangute hotel.
Enjoy a bite to eat at BISO, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 11:30 AM.
Citrus Goa's 85 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free bottled water, and safes. Private bathrooms are not ensuite.
Citrus Goa features an outdoor pool, a health club, and a meeting room. There's free parking, as well as an airport shuttle for a fee (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include a business center, free newspapers, and laundry facilities.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 1072 reviews