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Holiday Inn Gloucester-Cheltenham

3.0 out of 5.0

Recent guest reviews

Used this leisure part of hotel a few times in 2017, no shower gel, unhelpful staff, but I thought maybe they upgrade and things improve. Went back recently and it was 100 times worse, told to pay £1 per towel, its for charity so that makes it perfectly acceptable when Im already paying £10 for the sake of a swim, declined to inform me lockers only take Old pound coins, and looked at me like I had 10 heads when I I didnt have any as no longer in circulation, bucket under the swimsuit drier, floors filthy, dirty toilets, all the the pleasure of £10 and £2 for towels and £1 exchange for a token as I obviously did not have old pound coins, hello who really thinks this is acceptable, as for customer service and couldn't give a damn attitude- its booming at reception, if the bar wasnt so dismal and looked like a working men's club I would have got a drink after to recover from the misery of it all, but even that wasnt an option

We spent 2 nights at the Holiday inn, the 30th and the 31st. The room was nice the bed ok even though it was small for 2 full grown adults. Decent leisure and pool facilities apart from the screaming kids.Smiley and friendly service from the reception desk and leisure reception. We had a decent price for 2 nights but i would recommend a higher room possibly with a better bed.

We checked into the holiday inn on Christmas Eve, the girl at checkin was lovely and gave my two year old a chocolate coin and a colouring pack. Check in was easy and we were directed down the corridor to room number 55. Our room was spacious, clean and even had a dairy milk bar in! My fiancé and I had requested a room with a double bed and a sofa bed for our toddler, the room was made up as requested. All of the usual appliances such as hair dryer, iron and tea / coffee were available in the room. We also had a fridge with bottles of water in which was a really nice touch. At 21:45 I ordered a cheese sandwich and some chips (room service ends at 22:00 apart from a few items which are available 24/7), the girl in the bar couldn’t have been nicer, she asked if we needed any milk for our toddler, we already had some with us so she offered to warm it up, when she returned with the milk bottle she also had a plate with a little glass of milk, a carrot and a biscuit on! I though this was the most thoughtful thing ever!! (Thank you lady in the bar!!) Off I went back to the room and a few minutes later my food was delivered by the same lady in the bar. On Christmas morning we went for breakfast before heading off to our family gathering, there was so much choice! Several cereals, fruit, meats and cheese, pastries and toast as well as all cooked breakfast options (fried / scrambled eggs, mushrooms, tomatoes, bacon, pork / Cumberland sausages, hash browns, beans and black pudding) there really was something for everyone! We weren’t in the hotel much due to family gatherings but when we were there it was brilliant, would highly recommend, especially those with children!

The staff upon arrive who took our coats were lovely & very friendly. The free drink was refreshing. The room we were in was small but there was only 3 parties that night. Cannot fault the food at all it was hot, tasty & plentiful. All servers & entertainers were very friendly. Thought it could be decorated better thou. Disco part was ok may off been better with a larger crowd or gone later in the month. All in all an enjoyable evening had.

I am a Platinum IHG Member and been around a lot of holiday inn properties across the UK and Ireland. I stayed here on the 12th December. Check in was swift and they gave me a goody bag containing a bottle of water with some sweets for being a Platinum member. Got my room key and went up the stairs to my room. Room itself was clean and basic with usual holiday inn stuff. Now one thing that bothered me slightly in this was that there is an inch gap at the bottom of the room door. You can hear clearly everyone that walks in the corridor and neighbouring rooms TV. Imagine the noise coming out if it was valentines night! Lol. The restaurant and bar is of good standard and very good choice in the menu. Good hotel overall but I feel the room should offer better privacy.

Myself and my family visited the UK for one night for a family event and we weren't disappointed with the Holiday Inn Gloucester. We were met with very friendly and helpful reception staff. The rooms are extremely comfortable and spacious. Breakfast was fabulous, with a great selection to cater for all tastes. The location of the hotel was perfect for us. Reception were able to book us a taxi which arrived very quickly, to our venue. Overall we couldn't fault the hotel in anyway and will definitely return.

We stayed one night to break the journey up North. The accomodation was basic, the room was a good size and clean. The shower wasn't very good and the bed uncomfortable. The staff were pleasant enough. And the breakfast was ok.It looked as if it had been on the warming counter for a while.

A very pleasant stay at the Holiday Inn Gloucester. The welcome reception was very pleasant and even gave me a glass of wine. The rooms were good and restaurant was pretty reasonable. Holiday Inn tend to be of a reasonable high standard and this one meets this also there is leisure facilities including swimming pool.

Booked 2 rooms for a weekend away booked on line and slight issue with being overcharged but got rectified by the hotel prior to visit ! On arrival we arrived early but were allowed to check in which was a bonus helpful receptionist got us a taxi and we headed to the quays Room was basic but clean and tidy Breakfast was ok plenty of choice Overall a nice hotel easy to find and would stay there again

This looks like a brand new hotel, the rooms and beds are extremely comfortable, has good wifi and is next to a bumble bee restaurant where you can eat, and then return to the comfort of the hotel to relax.

Crestway Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Barnwood, Holiday Inn Gloucester-Cheltenham is within a few miles (5 km) of sights such as Kingsholm Stadium and Gloucester Waterways Museum. This 125-room, 3-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. It's also close to Gloucester Cathedral and City Museum.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


Holiday Inn Gloucester-Cheltenham's 125 air-conditioned rooms provide coffee makers, free newspapers, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Phones, ironing boards, and desks are also available.

Property features

At Holiday Inn Gloucester-Cheltenham, guests enjoy a full-service spa, an indoor pool, and a health club. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 2

Deluxe Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 752 reviews