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Holiday Inn Gloucester-Cheltenham

3.0 out of 5.0

Recent guest reviews

It's been a few weeks now, but I would like to say thank you to all the staff that looked after me whilst I stayed at your hotel. To the reception staff who made sure I had a well lit room so I could study. The restaurant staff who fed me and everybody else who works behind the scenes. One special mention must be to Little Anna, not only did she serve me my evening meals with a smile but she also cleans the rooms. Anna your a little star... Best of luck and thank you...

We stayed for a couple of nights over the weekend March 24th/25th as part of a return visit to one of our favourite UK cities steeped in Roman history, and where we lived for nearly 10 years some 3 years ago. On arrival reception staff were courteous and helpful and the room itself was comfortable and clean, if a little smaller than we had envisaged. The air con worked very efficiently which was just as well since the large radiator was stone cold, as was the towel rail in the ensuite bathroom; towels in the bathroom were a good size and soft to the touch. Food and service in the restaurant was faultless and the staff were friendly and professional. Just a tiny point of detail: we felt the wooden floor in the restaurant would improve the 'feel', warmth and atmosphere if it were carpeted rather than be bare wood as at present. Unfortunately we simply didn't have time to use the swimming pool or the sauna/jacuzzi but the facilities themselves looked OK. There is plenty of parking and the hotel is very conveniently located for access to Cheltenham and the M5 as well as to the centre of Gloucester with its Quays Shopping Centre and Docks, and the surrounding area including the Forest of Dean & Wye Valley. Overall we enjoyed our stay, brief though it was and we would have no hesitation in staying here again.

We visited this hotel Friday 9th and Saturday 10th March 2018. We found the staff very helpful and attentive. The room was clean tidy and very comfortable. We had a meal in the restaurant one night and room service the other. The food on both nights was very good the only disappointment was the restaurant wasn’t well used the night we eat and so it lacked atmosphere. There wasn’t anything the hotel could have done it was just disappointing, it was also a shame our order had a couple of items missing, but they did apologies and gave us our puddings free to say sorry. So we felt that was a reasonable response to the error. Room service was good and arrive in about 20 mins. We didn’t use the spa and gym but we did go and look at the facilities, they looked clean tidy and the staff very friendly. Over all a nice hotel.

I stayed for a couple of nights the hotel needs a bit of an update and this is being done during 2018. That said for the money this was a good stay staff are very good my only issue was the menu for food was the same in the bar and restaruant could have done with some variety but food was good.

Tired looking hotel and rooms. Even though we had upgraded to better double room it was still worn out and in need of some care. Bathroom lime scale and dated, paintwork windows and wood work all needing attention. Bed sheets were clean and bed comfy so thank goodness for that. Menu for dinner / lunch was limited and expensive do we went out locally instead. Breakfast included and though bring the usual buffet eggs and bacon affair was good. Staff seemed rather down in the dumps especially reception staff. Not a good welcoming impression but perhaps they were just temps as their heart didn't seem to be in it.

Usually my time spent here is ok , However a particular staff member working in the bar area by the name of n__sha is very rude , there is never a smile and everything seems to much trouble , with an abrupt manner , if you dont want to be there then leave! If I order a hot drink I dont expect to be given everything across the bar , and then ask for a tray! I mean am I supposed to carry 4 items including hot liquid to my table?! poor service!

Stayed 2 nights very quiet ground floor room, pleasant reception staff. . Controllable heating, bath with shower, bit tired decor and bathroom but ok. Not much shampoo etc. Hot plates for breakfast, good choice hot breakfast. Really nice back bacon, friendly chef and staff paying attention to guests. Would stay again.

Dont get caught like I did, popped into see a friend for 1hr 30 mins didn't realise you had to pay for parking as its Gloucester not London and guess what £100 fine. Thankyou Holiday Inn for a great experience !

Its not the most scenic location but within easy reach of the Cotswolds and 17 miles from Simbridge WWT which we were visiting for 2 days. The hotel is clean and spacious with a nice pool. It wasn't very busy with mostl families enjoying the facilities. IHG club members get a good deal at this time of year with a quality breakfast that elevates ut above the more discount chains nearby, also decent WIFI is now free Special thanks to Claudine and Chef Richard who helped provide a good gluten free breakfast.

The hotel is in the middle of a business park, so it is a functional place to stay rather than it being a Cotswold retreat, however it was away from any noisy roads. The standard room I had was quiet small, smaller in fact than the rooms at the Holiday Inn Express nearby but everything works, it is in good order, the shower is good and the bed. The staff were plentiful and nice, the breakfast varied and tables well spaced. Overall a pleasant stay but the hotel is really suited to people working in the area than as a vacation stop.

Crestway Gloucester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Holiday Inn Gloucester-Cheltenham places you within a few miles (5 km) of Kingsholm Stadium and Gloucester Waterways Museum. This 125-room, 3-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. It's also close to Gloucester Cathedral and City Museum.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


Holiday Inn Gloucester-Cheltenham's 125 air-conditioned rooms provide coffee makers, free newspapers, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Phones, ironing boards, and desks are also available.

Property features

At Holiday Inn Gloucester-Cheltenham, guests enjoy a full-service spa, an indoor pool, and a health club. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 769 reviews