My wife and I stayed with our infant. The hotel stay was amazing. Most friendly I have ever seen
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there. When we got to our room, there were wet, visibly dirty towels on both beds and the bathroom was a mess. We called reception to inform them and someone did come to remove the towels and bring us fresh ones. However, nothing further was done such as changing bedding. We were offered a free bottle of wine with our dinner in their restaurant but we never got it. It is absolutely disgusting to have to stay in an unclean room when you don't even know who's been there last or when it was last cleaned. We weren't offered any money off our stay and when we complained they said they couldn't give us any discount. Additionally, we couldn't connect to the internet though there was supposed to be Wi-Fi and when we informed the desk they were not able to help or give us any indication of when it might be fixed. They instead stated that they didn't know anything about it. Needless to say, we were very dissatisfied with our stay here.
Located within a 5-minute walk of Rob Roy Way - South, Buchanan Arms Hotel is within 2 miles (3 km) of Loch Lomond and The Trossachs National Park. This 3-star hotel has 52 guestrooms and offers an indoor pool, free self parking, and a gym.
This hotel serves as home to a bar, along with a restaurant that specializes in Modern European cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 7:30 AM to 9:30 AM and on weekends from 7:30 AM to 9:30 AM.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers and safes are other standard amenities.
Guests of Buchanan Arms Hotel have access to an indoor pool, a gym, and a sauna. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a spa tub, and a business center.
My wife and I stayed with our infant. The hotel stay was amazing. Most friendly I have ever seen
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there. When we got to our room, there were wet, visibly dirty towels on both beds and the bathroom was a mess. We called reception to inform them and someone did come to remove the towels and bring us fresh ones. However, nothing further was done such as changing bedding. We were offered a free bottle of wine with our dinner in their restaurant but we never got it. It is absolutely disgusting to have to stay in an unclean room when you don't even know who's been there last or when it was last cleaned. We weren't offered any money off our stay and when we complained they said they couldn't give us any discount. Additionally, we couldn't connect to the internet though there was supposed to be Wi-Fi and when we informed the desk they were not able to help or give us any indication of when it might be fixed. They instead stated that they didn't know anything about it. Needless to say, we were very dissatisfied with our stay here.
To whom it may concern Many thanks for your kind comments and for taking the time to post your review. It was very kind of you to highlight how helpful and friendly our team were during your time here and it will be my pleasure to let them know how much they were able to enhance your visit to Drymen by offering excellent customer service. Hopefully we can welcome you and your family back at some point soon. Kind Regards Customer Service Team