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Hotel Waterfall

3.0 star property

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Photo gallery for Hotel Waterfall

Family Deluxe Room | Minibar, in-room safe, desk, free WiFi
Exterior
Restaurant
Terrace/patio
Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
160 Jalan Utama, George Town, Penang, 10450
  • Place, Penang Botanical Gardens
    ‪2 min walk‬
  • Place, Gurney Plaza
    ‪17 min walk‬
  • Place, Gurney Drive
    ‪19 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free WiFi

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe Room

Family Deluxe Room | Minibar, in-room safe, desk, free WiFi

Family Deluxe Room

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

George Town

Located within a 5-minute walk of Penang Botanical Gardens, Hotel Waterfall is within a 15-minute stroll of Penang Botanic Gardens. This 48-room, 3-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Penang Botanical Gardens - 2 min walk - 0.1 miles
  • Penang Adventist Hospital - 9 min walk - 0.5 miles
  • Arulmigu Balathandayuthapani Temple - 10 min walk - 0.6 miles
  • Gurney Plaza - 17 min walk - 0.9 miles
  • Gurney Drive - 19 min walk - 1.0 mile

Getting around

  • Penang Sentral - 34 min drive
  • Penang Intl. Airport (PEN) - 32 min drive

Restaurants

  • OO White Coffee
  • ‪Mix 米克斯 - ‬3 min walk
  • ‪Jaya - ‬1 min walk
  • ‪Ladang Oasis - ‬2 min walk
  • ‪Mellow Cup Cafe - ‬4 min walk

About this property

Hotel Waterfall

At Hotel Waterfall, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include laundry facilities and a vending machine.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have free toiletries and bathrobes. Minibars, electric kettles, and free newspapers are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MYR 37.1 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: MYR 37.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is a free cancellation option available at Hotel Waterfall?

Hotel Waterfall provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What can I see near Hotel Waterfall?

This hotel in George Town is within a 10-minute walk of Penang Botanical Gardens and Penang Botanic Gardens. You'll also find Gurney Drive and KOMTAR within a short drive.

Will I be able to park at Hotel Waterfall?

Yes, self parking is offered for free at the hotel.

Does Hotel Waterfall feature a casino?

No, Hotel Waterfall doesn't have a casino.

Is there an indoor pool at Hotel Waterfall?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Waterfall?

Couples staying at this hotel will appreciate amenities like a minibar and bathrobes as well as a bar.

Are there hot tubs at Hotel Waterfall?

No, this hotel doesn't have a spa tub.

Does Hotel Waterfall feature a restaurant that includes a breakfast menu?

No, Hotel Waterfall doesn't have a restaurant that serves breakfast.

Will Hotel Waterfall allow pets to stay for free?

No, pets aren't allowed at Hotel Waterfall.

Are there connecting rooms at Hotel Waterfall?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Waterfall?

The closest major airport to Hotel Waterfall is Penang Intl. Airport (PEN), which is 11.7 mi away (32 minutes by car).

Can I book a room with a balcony at Hotel Waterfall?

No, there aren't any guestrooms with balconies at Hotel Waterfall.

Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 17 out of 65 reviews
Rating 4 - Poor. 9 out of 65 reviews
Rating 2 - Terrible. 9 out of 65 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Chou

Stayed 3 nights in Nov 2025

8/10 Good

luke, Christchurch

This hotel is located very close to the botanical gardens and a national park. They are beautiful and worth the trip. The staff were great.
Stayed 2 nights in Jul 2025

2/10 Terrible

Kris

Stayed 3 nights in Jul 2024

8/10 Good

Lim Geok

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

SANTHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

jack

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Jun 2018

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Hotel in town

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value, I would stay again

Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

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