Hotel Waterfall

3.0 star property
Hotel with 2 restaurants, near Gurney Plaza

Choose dates to view prices

Photo gallery for Hotel Waterfall

Family Superior | Minibar, in-room safe, desk, free WiFi
Breakfast meal
Front of property
Terrace/patio
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
160 Jalan Utama, George Town, Penang, 10450
  • Gurney Plaza
    ‪17 min walk‬
  • Gurney Drive
    ‪19 min walk‬
  • Penang Hill
    ‪13 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪20 min drive‬

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Room options

Standard Twin Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room

  • City view
  • Sleeps 3
  • 1 Double Bed

Deluxe Double Room, 1 Double Bed, No Windows

  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Queen Beds, No Windows

  • City view
  • Sleeps 4
  • 2 Queen Beds

Family Superior

  • Sleeps 5
  • 2 Queen Beds

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About the neighborhood

George Town

Hotel Waterfall places you within a mile (2 km) of popular attractions like Gurney Plaza and Gurney Drive. This 48-room, 3-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Penang Adventist Hospital - 9 min walk - 0.5 miles
  • Gurney Plaza - 17 min walk - 0.9 miles
  • Gurney Drive - 19 min walk - 1.0 mile
  • KOMTAR - 5 min drive - 2.9 miles
  • Penang Hill - 13 min drive - 4.8 miles

Getting around

  • Penang Sentral - 32 min drive
  • Penang Intl. Airport (PEN) - 29 min drive

Restaurants

  • ‪Goodall Cafe - ‬6 min walk
  • ‪OO White Coffee - ‬1 min walk
  • ‪金园茶餐室 Kedai Kopi Dan Makanan Taman Emas - ‬9 min walk
  • ‪湾岛头叻沙 Assam Laksa - ‬9 min walk
  • ‪Samurai Teppanyaki - ‬7 min walk

About this property

Hotel Waterfall

Hotel with 2 restaurants, near Gurney Plaza
At Hotel Waterfall, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include laundry facilities and a vending machine.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have free toiletries and bathrobes. Minibars, electric kettles, and free newspapers are other standard amenities.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MYR 37.1 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: MYR 37.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is a free cancellation option available at Hotel Waterfall?

Hotel Waterfall provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Waterfall?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Waterfall on Jun 9, 2025 start from $26.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hotel Waterfall?

This hotel in George Town is within a 10-minute walk of Penang Botanical Gardens and Penang Botanic Gardens. You'll also find Gurney Plaza and Gurney Drive within a short drive.

Is parking available on site at Hotel Waterfall?

Yes, self parking is offered for free at the hotel.

Does Hotel Waterfall feature a casino?

No, Hotel Waterfall doesn't have a casino.

Is there an indoor pool at Hotel Waterfall?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Waterfall?

Couples staying at this hotel will appreciate amenities like a minibar and bathrobes as well as a bar.

Does Hotel Waterfall have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Waterfall feature a restaurant that includes a breakfast menu?

No, Hotel Waterfall doesn't have a restaurant that serves breakfast.

Will Hotel Waterfall allow pets to stay for free?

No, pets aren't allowed at Hotel Waterfall.

Are there connecting rooms at Hotel Waterfall?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Waterfall?

The closest major airport to Hotel Waterfall is Penang Intl. Airport (PEN), which is 11.7 mi away (29 minutes by car).

Can I book a room with a balcony at Hotel Waterfall?

No, at Hotel Waterfall, there aren't any guestrooms that list a balcony.

Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 59 reviews
Rating 8 - Good. 17 out of 59 reviews
Rating 6 - Okay. 13 out of 59 reviews
Rating 4 - Poor. 9 out of 59 reviews
Rating 2 - Terrible. 9 out of 59 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kris

Stayed 3 nights in Jul 2024

8/10 Good

Lim Geok

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

SANTHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

jack

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Jun 2018

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Hotel in town

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value, I would stay again

Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Carpark Issue

Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017