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Hotel Genziana

1.0 star property
Hotel with a bar, steps from National Gallery of Palazzo Spinola

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Photo gallery for Hotel Genziana

Interior
Exterior
Double Room, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets
Interior
Desk, blackout drapes, free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

View in a map
Vico delle Mele 7, Genoa, GE, 16123
  • Place, Aquarium of Genoa
    ‪3 min walk‬
  • Place, Old Port
    ‪3 min walk‬
  • Place, Port of Genoa Cruise Ship Terminal
    ‪2 min drive‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪9 min drive‬

Room options

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets

Double Room, Private Bathroom

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets

Triple Room, Private Bathroom

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Double Room, 1 Double Bed, Private Bathroom

Economy Double Room, 1 Double Bed, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets

Economy Double Room, 1 Double Bed, Private Bathroom

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, 1 Large Twin Bed, Non Smoking, Private Bathroom

Economy Double Room, 1 Large Twin Bed, Non Smoking, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets

Economy Double Room, 1 Large Twin Bed, Non Smoking, Private Bathroom

  • 16 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

About the neighborhood

Genoa

Located in Genoa Historical Centre, Hotel Genziana is adjacent to National Gallery of Palazzo Spinola and within a 5-minute walk of other popular sights like Cattedrale di San Lorenzo. This 13-room hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Aquarium of Genoa - 3 min walk - 0.2 miles
  • Old Port - 3 min walk - 0.2 miles
  • Palazzo Ducale - 5 min walk - 0.3 miles
  • Piazza de Ferrari - 6 min walk - 0.4 miles
  • Port of Genoa Cruise Ship Terminal - 2 min drive - 1.1 miles

Getting around

  • Genoa Piazza Principe Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 9 min drive

Restaurants

  • ‪Tazze Pazze - ‬2 min walk
  • ‪Panino Marino - ‬3 min walk
  • ‪Klainguti pasticceria - ‬2 min walk
  • ‪Pestobene - ‬2 min walk
  • ‪Groove - ‬2 min walk

About this property

Hotel Genziana

Hotel with a bar, steps from National Gallery of Palazzo Spinola
Guests of Hotel Genziana enjoy free WiFi in public areas, coffee in a common area, and express check-in. Offsite parking is offered for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include express check-out, laundry facilities, and a TV in a common area.
27-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include portable fans and desks.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 18 per day); discounts available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 25.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately EUR 5.0 for adults and EUR 5.0 for children
  • Nearby parking fee: EUR 18 per day (984 ft away)
  • Rollaway bed fee: EUR 25.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers discounted parking nearby.
Property Registration Number IT010025A17XYB5IJ7

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Genziana Genoa
Hotel Genziana
Hotel Genziana Genoa
Hotel Genziana Hotel
Hotel Genziana Genoa
Hotel Genziana Hotel Genoa

Frequently asked questions

What's there to see close to Hotel Genziana?

This hotel is situated in Genoa Historical Centre within a 10-minute walk of Old Port and Genoa Port Center. You'll also find Via Garibaldi and Genoa City Hall less than a mile away.

Will I be able to park at Hotel Genziana?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 18 per day (discounts available).

Does Hotel Genziana have a casino at the property?

No, Hotel Genziana doesn't have a casino.

Will I find an indoor pool at Hotel Genziana?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Genziana?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a bar and concierge services.

Does Hotel Genziana have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Genziana have a restaurant that serves breakfast?

Hotel Genziana offers breakfast (local cuisine) each morning for a surcharge though there is no restaurant.

Will Hotel Genziana allow pets to stay for free?

No, pets aren't allowed at Hotel Genziana.

Are there connecting rooms at Hotel Genziana?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Genziana?

The closest major airport to Hotel Genziana is Cristoforo Colombo Airport (GOA), which is 4.5 mi away (9 minutes by car).

Are there rooms with balconies at Hotel Genziana?

No, at Hotel Genziana, there aren't any guestrooms that list a balcony.

Reviews

Hotel Genziana Reviews

6.0

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 277 reviews
Rating 8 - Good. 77 out of 277 reviews
Rating 6 - Okay. 76 out of 277 reviews
Rating 4 - Poor. 45 out of 277 reviews
Rating 2 - Terrible. 49 out of 277 reviews

Reviews

2/10 Terrible

Lauren Berry

Traveled with family
Disliked: Staff & service, amenities
This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.
Stayed 3 nights in Jul 2025

2/10 Terrible

Perry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...
Stayed 1 night in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the Hotel - Fri 25 - Mon 28 Apr 25

I was impressed with the hotel. Though I was two minded initially due to its reviews from others, my wife and I had a good stay, all considering. I travel often therefore its important to me that the booked hotel is as expected. The only one thing I will ask is I was advised that if I stayed at the Marina Antico parking I would get 50 % off parking. I paid from 26 Apr 0154hrsto this morning at approximately 0815 hrs - 56 euros. Is that the correct amount? Again just double checking so am aware, as it seemed a little expensive. Thank you
Stayed 3 nights in Apr 2025

6/10 Okay

Michael

Stayed 3 nights in Jan 2025

8/10 Good

Raphael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Celia

Stayed 1 night in Oct 2024

2/10 Terrible

Anna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine. Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.
Stayed 1 night in Jul 2024

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2024

2/10 Terrible

Lauren

Stayed 2 nights in Sep 2023

10/10 Excellent

Ewelina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean space!

Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Stayed 2 nights in Feb 2020

6/10 Okay

Oliver

Disliked: Property conditions & facilities

Avoid

Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveler

Good basic hotel - dodgy neighbourhood!

I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
Stayed 1 night in Sep 2018

4/10 Poor

Mohsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

never recommend it .

the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

4/10 Poor

Jasmine, London

Liked: Cleanliness, staff & service
Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Falak

Liked: Staff & service
Disliked: Property conditions & facilities

Felt uneasy in the area around the hotel.

Hotel said it had parking. It took us an hour to find somewhere to park. It was 900 meters from tge hotel. Super sketchy area. Hotel is a little run down. Staff was friendly.
Stayed 1 night in Dec 2017

4/10 Poor

Alexander

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a not so great part of town

So we didn't realize this when we booked the room, but apparently it's ok for hookers to be on the streets around here...just beware they might be near the entrance outside. The hotel itself is fine. It's too bad the location isn't better.
Stayed 1 night in Nov 2017

6/10 Okay

rachita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Checked out after 20 mins. Avoid at all costs!

It took us a long time navigating the back streets to find this hotel and once we did we were met with prostitutes and drug addicts in the surrounding doorways. We did not feel safe one bit. The staff when we checked in did not have much of a clue about the process of checking us in and kept calling us back to take photos of our passports on their phones. The room was below basic standard, the beds were uncomfortable and unstable and did nothing to make me feel comfortable with staying, not to mention the room smelling of cigarettes even though we were told it was a non-smoking room.. Within 20 minutes I had found that an international chain hotel in the city still had rooms and gladly paid an extortionate amount in order to enjoy my time in Genoa and feel safe in the meantime. Please, whatever you do, avoid this at all costs and avoid the back streets with your life! Upon checking out the staff questioned what was wrong with us and told us that the prostitutes and rug addicts were "nothing to worry about".
Stayed 2 nights in Sep 2017