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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool
Fridge, microwave, coffee/tea maker
Outdoor dining
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Quality Inn Creekside - Downtown Gatlinburg is adjacent to Gatlinburg Convention Center and within a 5-minute walk of other popular sights like Great Smoky Mountains National Park. This 104-room hotel welcomes guests with conveniences like free breakfast, 24-hour room service, and free in-room WiFi. Centrally located in Gatlinburg, the hotel is connected to the convention center and also a short walk from Ole Smoky Moonshine Distillery and Gatlinburg SkyPark.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 1 min walk - 0.1 miles
  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Mellow Mushroom - ‬4 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
Quality Inn Creekside - Downtown Gatlinburg features free WiFi in public areas, meeting rooms, and conference space. The front desk is staffed 24 hours a day to help with securing valuables and tours/tickets. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Frequently asked questions

Is free cancellation available at Quality Inn Creekside - Downtown Gatlinburg?

Quality Inn Creekside - Downtown Gatlinburg offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Quality Inn Creekside - Downtown Gatlinburg?

As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at Quality Inn Creekside - Downtown Gatlinburg on Dec 15, 2025 start from $50.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Quality Inn Creekside - Downtown Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Great Smoky Mountains National Park, Gatlinburg Space Needle, and Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

Is parking available on site at Quality Inn Creekside - Downtown Gatlinburg?

No, there isn't parking available at the hotel.

Does Quality Inn Creekside - Downtown Gatlinburg feature a casino?

No, Quality Inn Creekside - Downtown Gatlinburg doesn't have a casino.

Will I find an indoor pool at Quality Inn Creekside - Downtown Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What do couples enjoy most about Quality Inn Creekside - Downtown Gatlinburg?

Amenities that appeal to couples at this riverfront hotel include a soaking tub and around-the-clock room service along with a seasonal outdoor pool.

Are there hot tubs at Quality Inn Creekside - Downtown Gatlinburg?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Quality Inn Creekside - Downtown Gatlinburg feature a restaurant that includes a breakfast menu?

Quality Inn Creekside - Downtown Gatlinburg offers free buffet breakfast though there is no restaurant.

Will Quality Inn Creekside - Downtown Gatlinburg allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Quality Inn Creekside - Downtown Gatlinburg for a fee of USD 25 per pet, per night.

Are there connecting rooms at Quality Inn Creekside - Downtown Gatlinburg?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Quality Inn Creekside - Downtown Gatlinburg?

The closest major airport to Quality Inn Creekside - Downtown Gatlinburg is McGhee Tyson Airport (TYS), which is about 27.2 mi away.

Are there rooms with balconies at Quality Inn Creekside - Downtown Gatlinburg?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or pool views.

Reviews

Quality Inn Creekside - Downtown Gatlinburg Reviews

6.4

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 254 out of 1011 reviews
Rating 8 - Good. 199 out of 1011 reviews
Rating 6 - Okay. 188 out of 1011 reviews
Rating 4 - Poor. 169 out of 1011 reviews
Rating 2 - Terrible. 201 out of 1011 reviews

Reviews

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at many hotels and motels in Gatlinburg and this place was bad. To start, you pull up to the hotel, check in, and are given a map and told to drive to the location marked on the map. Drive down the road, turn up the hill and try to find a place to park. The correct building has a small sign that says something like"Hilltop". A crowd of people were wandering the parking lot also trying to find the right building and their room. Cleaning crew advised us that elevator wasn't working. The room was pretty dated, looked neglected and furnishings were severely used. The shower curtain was barely hanging on. The towels were super rough. The back door handle had a large screw holding the handle on and it looked like the upper locks were pulled out of the wall. Balcony area was covered in leaves and also dirty. An old hog wire fence and post are laying on the ground 4 feet way. Vending is on the 2nd floor, machine wouldn't accept $5 bills, found change and machine dispensed wrong item. It is pet friendly but dogs barked until late, some were on the balconies barking at approaching guests. Carpet had been used as a pet toilet and hallway smelled. Continental breakfast was off property at the lobby. Just an overall rough place. Dirty and worn down, inside and out. I would not be comfortable with my wife or daughter staying here alone. Definitely better places to stay for $138/night.
Stayed 2 nights in Nov 2025

4/10 Poor

Sherry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No TV remote, no coffee pot tray for pods, internet slow and didn't stay connected and room keys kept getting de-activated. Shower settings were backward. Bathroom fan was worthless
Stayed 3 nights in Oct 2025

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in the room needed to be mopped, it was dirty. One light bulb was out and we asked to be replaced but it never got done. The elevators were out of order so I had our room moved to the ground. The free breakfast should go to at least 10am for breakfast. Other than that the stay was great.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness
There is a bear problem there. We seen at least 2 bears the whole weekend. On Sunday after breakfast i came face to face with one as i climbed the steps to return to the room. We heard the banging but was unsure where it was. And as i reached the first landing i could see the bear running down the stairs toward me. It turned to run down the next flight of stairs and we came face to face. He then turned and leapt over the gate on the stair case on to the wall on the wooded side. My wife who was behind me injured her ankle running back downstairs. This could have been real serious accident. I all ready request for a refund for the anguish. When we came out the room ever time we had to look both ways to make sure it was safe.
Stayed 2 nights in Aug 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Mark or Priscilla

Liked: Staff & service, room comfort

Saw a Bear. Bucket list, check mark.

This hotel is all about location. Walking distance to almost everything. And, they have a black bear that strolls through the parking lot every night at 9pm. Beds are more comfortable than some other hotels in the area. Overall, my only complaint was that the elevator was still out of order. I get the feeling that fixing it is not on the menu so prepare to climb the stairs.
Stayed 2 nights in Aug 2025

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
The property was in a good location. But the room was not completely clean and there was no hot water. They finally got the hot water fixed.
Stayed 1 night in Aug 2025

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating to us changing rooms to a jetted tub room. Great breakfast every morning and great location!
Stayed 3 nights in Aug 2025

2/10 Terrible

Camron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump. We left soon as we got in the room. Went to a different place. Staff was extremely nice and helpful though. Cust.oer service was great.
Stayed 2 nights in Aug 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was adequate, but for the price, it should have been much better supplied. There was no closet or rack to hang clothes on.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristopher

Traveled with family
Liked: Staff & service
The staff is always great there! They are also doing some major upgrades to their facilities so they seem to be working diligently to improve aging hotel areas. Bears were abundant and that is what we came to see. I will definitely be staying again in the future
Stayed 3 nights in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the strip clean room
Stayed 1 night in Aug 2025

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bears
Stayed 2 nights in Aug 2025

10/10 Excellent

Ralph

Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly. Views are awesome. Distance to many attractions is great. Beds are comfortable.
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

meh

Me and one other stayed for two nights in the “Mountain View” building, the building itself is not clean at all, smells strange, and looks wise is not pleasing. The rooms themselves are eh, but stains are on probably every surface that aren’t counters, and while you can see mountains in the distance, you are moreso getting a view of the HVAC systems of all the businesses nearby..
Stayed 2 nights in Aug 2025

6/10 Okay

MaryKay

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a beautiful area, but it looks like a shack. It needs to be taken care of to show off the property, not drag it down.
Dusty, grimy fireplace
No cover on the outlet
Baggy curtains
Stayed 3 nights in Aug 2025

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will visit again
Stayed 1 night in Aug 2025

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

zixu

Stayed 1 night in Aug 2025

4/10 Poor

Cory

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Sorry, it seems as thought the owners were renovating the property… the work so far was very good new bathroom tile and fixtures and the bed was very comfortable but the work was incomplete… there was nowhere to hang clothes, the lighting was very poor, two desk chairs and the room smelled so bad!!
Stayed 2 nights in Aug 2025

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