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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Interior
Seasonal outdoor pool
Standard Room, 1 King Bed (Seasonal Fireplace) | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg Convention Center
    ‪13 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(144 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of popular sights such as Anakeesta and Ripley's Aquarium of the Smokies. Each of the 78 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk

About this property

Crossroads Inn & Suites

Guests of Crossroads Inn & Suites enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a fireplace in the lobby.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $164
May 28 - May 29
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads

Best Western Crossroads Gatlinburg

Best Western Crossroads Inn

Best Western Crossroads Inn Gatlinburg

Crossroads Inn Gatlinburg

Crossroads Gatlinburg

Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crossroads Inn & Suites?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on May 28, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Crossroads Inn & Suites?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. You'll also find Great Smoky Mountains National Park and Gatlinburg SkyPark within a short drive.

Will I be able to park at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

Is Crossroads Inn & Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and a 24-hour front desk.

Are there hot tubs at Crossroads Inn & Suites?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

No, Crossroads Inn & Suites doesn't have a restaurant that serves breakfast.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Are there connecting rooms at Crossroads Inn & Suites?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Can I book a room with a balcony at Crossroads Inn & Suites?

No, there aren't any guestrooms at Crossroads Inn & Suites that offer a balcony.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 824 out of 1541 reviews
Rating 8 - Good. 423 out of 1541 reviews
Rating 6 - Okay. 173 out of 1541 reviews
Rating 4 - Poor. 62 out of 1541 reviews
Rating 2 - Terrible. 59 out of 1541 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right on the strip near Ol Red's.
Stayed 1 night in Mar 2026

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very courteous.
Stayed 1 night in Feb 2026

10/10 Excellent

Hollie

Liked: Amenities
The location was wonderful. The room was very spacious.
Stayed 2 nights in Feb 2026

4/10 Poor

Dawn, Indianapolis

Stayed 2 nights in Nov 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel because it had good reviews and because it included breakfast. My goal for this stay was a solo quilting weekend. Check in was quick and painless, but both beds in my room were dirty, one had been slept in and the other had a blood stain on the mattress pad that you could see through the sheet. There was no housekeeping on staff so I was placed in a second room. The bed was clean so I accepted the room. I went to get dinner and returned and decided to shower before bed and was met with a dirty Band-Aid and long black hairs in my tub. The next morning I learned that the hairdryer was broken and the electrical outlets in the room also did not work. The phone in neither room was connected so to contact the front desk. I had to go outside and walk across the parking lot to do it in person. That's when I learned they no longer served breakfast. I went to get ice for water and found the only ice maker onsite not working. They installed a new hair dryer and fixed the electrical outlets, but did not clean my room for the duration of my stay, so I couldn't shower. I spoke to the manager again at checkout and explained that I had not been able to use the amenities that I had paid for and he told me he would request a partial refund of $30 from Expedia, which I have not gotten. The good things were a great location and a fairly comfortable bed. But the lack of advertised amenities by far out, weighed the only two positives from this booking. Book at your own risk!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean, big rooms.
Stayed 1 night in Feb 2026

8/10 Good

Dawn

Stayed 3 nights in Feb 2026

6/10 Okay

Alicia

Stayed 1 night in Feb 2026

4/10 Poor

Joseph

Disliked: Staff & service, amenities
The room setup was nice. However the room wasn’t the cleanest. The sheets had a lot of short black hair on them as if they had been used, the pillow cases had brown and pink markings, and the sheets were very dingy with no blanket to cover up with. The bed only had a fitted and 2 flat sheets. Not a good way to keep warm. The restroom was not cleaned at all. There was a lot of short black hair in the tub along with soap scum and water spots. There was also a lot of short black hair on the floor and some on the toilet, a bug behind the door, and the towels appeared stained. We had a nonsmoking room yet there were cigarette ashes on the table side by the couch. When i sent my wife down to get sheets she said the guy at the front desk said they had nobody this late (7:49pm)to help get new sheets then the phone rang and he said someone would send some up. The fed guy said he would let management know. Another guy came very quickly with new sheets. I would like to say it made us think if the room was even cleaned or did the housekeeper just pop the sheets and refold the towels, did the supervisor even inspect the room cleanliness or did they just walk in and see the bed mad and some folded towels and walked out. In hospitality you have to go above and beyond. Maybe leave clean sheets, blankets, towels, amenities for the incase at the fd. Show the urge to help versus the laziness to leave the seat. Fd staff should’ve been standing not sitting.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Stayed 2 nights in Feb 2026

4/10 Poor

Patrick

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Greeted by a sign in the office saying they no longer serve breakfast (Expedia’s summary lists that guests love the breakfast bar and that needs to be removed as this is misleading) at this hotel as of January and a front desk employee that wasn’t very welcoming. Room was clean. Location was amazing and the only reason I could see anyone wanting to return here. We could hear people above us running around and such late into the night and the road was noisy til about 10:00pm. There was a diesel truck parked by our room that was loud and sat for a good twenty minutes and we could smell the fumes from our bed. This was our wake up at 6:30am. The housekeeper was very nice so we wanted to mention that as well as the rooms were dated but clean. Again, the ONLY reason I would recommend this hotel would be if you are just needing the room for the location and not staying the night or needing rest and IF the price was cheap, which this being Valentines weekend, it was not cheap. Certainly not worth it at all.
Stayed 2 nights in Feb 2026

10/10 Excellent

Pamela

Stayed 2 nights in Feb 2026

2/10 Terrible

Loren

Stayed 2 nights in Feb 2026

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved being able to walk to everything. Room was nice and very comfortable beds.
Stayed 3 nights in Feb 2026

6/10 Okay

Shannon, Frankfort

Traveled with partner
Liked: Cleanliness, amenities
The fireplace did NOT work and we paid for a room with a fireplace. It was supposed to be non smoking and there was obviously pot smoked in there shortly before we arrived, not judging, just chose non smoking. They no longer serve breakfast as of January. The person on duty when we checked in said we had to file a.complaint with expedia, expedia told.me.i had to email property management Basically, the hotel didnt care if we stayed or not. I wont stay there agin.
Stayed 2 nights in Feb 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Yes, room was spotless. Enjoyed our stay very much.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2025

10/10 Excellent

Stephanie or Jeff

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love this place. I can't wait to stay again.
Stayed 6 nights in Nov 2025

2/10 Terrible

Alexis

Stayed 5 nights in Dec 2025

10/10 Excellent

Rick

Stayed 2 nights in Jan 2026

8/10 Good

Jessy, Graham

Stayed 2 nights in Dec 2025

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was
Stayed 2 nights in Jan 2026

8/10 Good

JOSE

Stayed 4 nights in Dec 2025

6/10 Okay

Carol

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not worth $200 per night. The cleaning people made a lot of noise outside the room pretty early in the morning. The room itself was clean but the rest of the property was kind of seedy looking.
Stayed 2 nights in Dec 2025

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