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Crossroads Inn & Suites

Property class: 2.5

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(141 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of popular sights such as Ripley's Aquarium of the Smokies and Anakeesta. Each of the 78 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk

About this property

Crossroads Inn & Suites

Guests of Crossroads Inn & Suites enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a fireplace in the lobby.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crossroads Inn & Suites?

As of Apr 12, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Apr 14, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Crossroads Inn & Suites?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. You'll also find Great Smoky Mountains National Park and Gatlinburg SkyPark within a short drive.

Will I be able to park at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

Is Crossroads Inn & Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and a 24-hour front desk.

Are there hot tubs at Crossroads Inn & Suites?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

No, Crossroads Inn & Suites doesn't have a restaurant that serves breakfast.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Are there connecting rooms at Crossroads Inn & Suites?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Can I book a room with a balcony at Crossroads Inn & Suites?

No, there aren't any guestrooms at Crossroads Inn & Suites that offer a balcony.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 817 out of 1535 reviews
Rating 8 - Good. 424 out of 1535 reviews
Rating 6 - Okay. 177 out of 1535 reviews
Rating 4 - Poor. 62 out of 1535 reviews
Rating 2 - Terrible. 55 out of 1535 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right on the strip near Ol Red's.
Stayed 1 night in Mar 2026

8/10 Good

Jessy, Graham

Stayed 2 nights in Dec 2025

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was
Stayed 2 nights in Jan 2026

8/10 Good

JOSE

Stayed 4 nights in Dec 2025

6/10 Okay

Carol

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not worth $200 per night. The cleaning people made a lot of noise outside the room pretty early in the morning. The room itself was clean but the rest of the property was kind of seedy looking.
Stayed 2 nights in Dec 2025

4/10 Poor

Merilitza

Disliked: Staff & service
I made a reservation that included breakfast from 12/31/25 to 1/4/26 and on the 3rd and 4th day breakfast has been closed.
Stayed 4 nights in Dec 2025

6/10 Okay

Regan

Liked: Staff & service
Disliked: Room comfort
Location was great! The beds were very firm. Cleanliness was okay. Could’ve been better. You can hear everything that goes on outside your room. Again, the location made it a good stay. We were able to walk everywhere avoiding having to pay for parking.
Stayed 2 nights in Jan 2026

8/10 Good

Cathrine

Traveled with family
Disliked: Amenities
Convenience to downtown. Bathrooms need to be upgraded. Couldn't get the fireplace to work, but didn't bother to ask the front desk.
Stayed 2 nights in Jan 2026

2/10 Terrible

stephen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty had not been swept found trash in a nite stand was supposed to have a walk in shower it didn’t
Stayed 2 nights in Jan 2026

10/10 Excellent

Ilham

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel👍👍👍
Stayed 1 night in Jan 2026

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Friendly staff. Room was clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and polite. The room was very clean. The only issue hotel advertised no pets. There was a very large dog a few rooms down that barked loud and disturbed our peace. He was outside the room unattended by his owners. When he barked when someone tried to pass the owner called him in thd room.
Stayed 1 night in Jan 2026

8/10 Good

Christina

Stayed 4 nights in Dec 2025

4/10 Poor

Deana, Thurmond

Traveled with group
Disliked: Amenities, property conditions & facilities
The lobby reeked of marijuana. The next morning at breakfast we found a bug in the bacon pan. There was too many hands (kids) picking through the breakfast. The room above us had an animal that would start first thing in the morning (early) rolling a ball of some type of object across the floor. After telling us that room service was only at request, they entered our room anyway. There was not a Do Not Disturb plaque available for us to hang on the door.
Stayed 2 nights in Nov 2025

4/10 Poor

Rosemargaret

Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Room big and clean
Stayed 1 night in Dec 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Dec 2025

10/10 Excellent

DAISYLEE

Liked: Cleanliness, staff & service, amenities
the tub was so clean!
Stayed 2 nights in Dec 2025

8/10 Good

Dana

Stayed 1 night in Dec 2025

8/10 Good

Katherine

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was nice
Stayed 1 night in Dec 2025

2/10 Terrible

cheryl

Traveled with partner
Disliked: Property conditions & facilities
Room quality, carpet in need of replacement, stepped on exposed nails. Tube/shower faucet leaked constantly . Based on advertisements and online pictures there were deception in appearance. The ceiling had water stains and the walls had excess chipped paint. Some of the light fixtures did not work, and the TV internet was weak, unable to watch a show without it freezing multiple times.
Stayed 4 nights in Dec 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was very nice. The room was large and very clean. Front desk check in was easy and so was check out!! Would highly recommend place.
Stayed 2 nights in Dec 2025

6/10 Okay

Arlene

Liked: Staff & service
Disliked: Cleanliness
The bathroom floor needed mopped. There was an area behind the toilet that needed repair as it looked bad. Commode from the 50s. Need to get a new commode.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melani

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
El hotel está muy céntrico , las habitaciones están cómodas y limpias la única recomendación para el personal es estar más pendientes a los artículos de aseo personal que tienen que dejar en la habitación y fregar bien las cafeteras la nuestra estaba súper sucia y no la usamos , pero de forma general la estancia fue muy agradable
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene, Austin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean, modern room. Breakfast was great and more choices than expected.
Stayed 1 night in Nov 2025

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