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Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, 6-minute walk to Anakeesta

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Dining
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of popular sights such as Anakeesta and Ripley's Aquarium of the Smokies. This 78-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Ben & Jerry's - ‬9 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, 6-minute walk to Anakeesta
Guests of Crossroads Inn & Suites enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a fireplace in the lobby.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $57
Jan 19 - Jan 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see around Crossroads Inn & Suites?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies. You'll also find Gatlinburg SkyPark and Gatlinburg Space Needle less than a mile away.

Is there parking available at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

Is Crossroads Inn & Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and free breakfast.

Does Crossroads Inn & Suites have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

Crossroads Inn & Suites offers free self-serve breakfast each morning though there is no restaurant.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Does Crossroads Inn & Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Can I book a room with a balcony at Crossroads Inn & Suites?

No, there aren't any guestrooms with balconies at Crossroads Inn & Suites.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 795 out of 1507 reviews
Rating 8 - Good. 418 out of 1507 reviews
Rating 6 - Okay. 178 out of 1507 reviews
Rating 4 - Poor. 61 out of 1507 reviews
Rating 2 - Terrible. 55 out of 1507 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ravikiran

Liked: Staff & service, amenities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Abhishek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

Laiza Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and accessible place to stay if you are looking for a walking distance to attractions you want to visit.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The hotel was very clean and comfortable and the staff is very friendly. Would stay here again
Stayed 2 nights in Oct 2025

6/10 Okay

pavan Kumar

Stayed 1 night in Oct 2025

8/10 Good

Shannon

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
The parking lot was chaos. We were hotel guests and was not able to get a parking spot. To many people wanted to hang out in parking lots
Stayed 4 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin

Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that wasn't good was the pillows,EVERYTHING ELSE WAS GREAT!
Stayed 3 nights in Oct 2025

2/10 Terrible

ILIR, Gallatin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy , dirty , smells rough definitely not worth it
Stayed 1 night in Oct 2025

10/10 Excellent

david

Traveled with family
Liked: Property conditions & facilities
Clean room, quiet, good air, friendly and helpful receptionist. Good location to walk around Gatlinburg from your room.
Stayed 2 nights in Oct 2025

8/10 Good

Lynn

Stayed 2 nights in Sep 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, convenient, and friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Adam

Stayed 1 night in Sep 2025

10/10 Excellent

MARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay, room was in excellent condition. Fully stocked with towels, wash rags, soaps and all clean linens. I will recommend y'all's Inn to my friends and family
Stayed 2 nights in Oct 2025

8/10 Good

Misty

Liked: Cleanliness
Toilet didn't work well the whole trip.
Stayed 1 night in Sep 2025

8/10 Good

Lynn

Liked: Staff & service
We went down to go to some ripley’s attractions.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sokpheap, Inman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

6/10 Okay

Russell

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The hotel was loud. Did not realize it was on the strip. Cars were cruising past midnight. Rev
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was sparse due to people parking who didnt have hotel tags and obviously werent guest if the hotel. Everything else was great
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Liked: Cleanliness
Staff was friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexis

Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying here. Location is GREAT! Walkable to everything in Gatlinburg. Staff is wonderful! Rooms are clean & offers a nice free hot breakfast!
Stayed 3 nights in Oct 2025

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