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Crossroads Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Crossroads Inn & Suites is within a 10-minute walk of popular sights such as Ripley's Aquarium of the Smokies and Anakeesta. Each of the 78 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Historic Ogle Log Cabin - 5 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Guests of Crossroads Inn & Suites enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Is a free cancellation option available at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crossroads Inn & Suites?

As of Feb 25, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Mar 7, 2026 start from 103.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Crossroads Inn & Suites?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. You'll also find Great Smoky Mountains National Park and Gatlinburg SkyPark within a short drive.

Will I be able to park at Crossroads Inn & Suites?

Yes, self parking is offered for free at the hotel. You'll find a max of 1 space per unit.

Does Crossroads Inn & Suites include a casino on the premises?

No, Crossroads Inn & Suites doesn't have a casino.

Is there an indoor pool at Crossroads Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from April until September.

What amenities will couples enjoy at Crossroads Inn & Suites?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a seasonal outdoor pool and a 24-hour front desk.

Does Crossroads Inn & Suites have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Crossroads Inn & Suites have a restaurant with a breakfast menu?

No, Crossroads Inn & Suites doesn't have a restaurant that serves breakfast.

Does Crossroads Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Crossroads Inn & Suites though service animals are welcome.

Does Crossroads Inn & Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Crossroads Inn & Suites?

The closest major airport to Crossroads Inn & Suites is McGhee Tyson Airport (TYS), which is about 27.5 mi away.

Are there rooms with balconies at Crossroads Inn & Suites?

No, you won't find guestrooms with balconies at Crossroads Inn & Suites.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 802 out of 1521 reviews
Rating 8 - Good. 420 out of 1521 reviews
Rating 6 - Okay. 178 out of 1521 reviews
Rating 4 - Poor. 63 out of 1521 reviews
Rating 2 - Terrible. 58 out of 1521 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jair

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and peaceful. We enjoyed our 5 day stay with very nice staff and always attentive. Overall, we would definitely stay again and believe the price matches the stay.
Stayed 5 nights in Nov 2025

2/10 Terrible

Arpit

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not good idea if u have kids
Stayed 1 night in Nov 2025

6/10 Okay

Massiel

Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Stayed 1 night in Nov 2025

6/10 Okay

BAOCHENG

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. This hotel is close to Anakeesta and in the center of Gatlinburg. I walked all around the town and it was very convenient.
Stayed 2 nights in Nov 2025

6/10 Okay

EMANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C was very loud. Very loud environment - peolpe talking, kitchen staff making noise starting around 6am.
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was super friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

RODNEY

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent room. Ours had a nice fireplace, wonderful for Floridians visiting Gatlingburg in 20 degeees weather.
Stayed 3 nights in Nov 2025

2/10 Terrible

Joseph

They have construction going on at Hotel. I booked 2 rooms, one for me and one for my daughter. At 7am they started taking down a stairwell with me under it and my daughter above it.. with a Jackhammer.. im so outraged 😠. My wife recorded ot with sound. Ill be filling a formal complaint
Stayed 2 nights in Nov 2025

10/10 Excellent

gayle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Gas fireplace was on when we got there. We enjoyed our stay. We had hoped for wood burning. I searched and never wa able to find the answer online.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean, very friendly
Stayed 5 nights in Nov 2025

10/10 Excellent

Judy

Staff, clean room, location
Stayed 2 nights in Nov 2025

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the shower drain. Shower didn’t drain and had standing water when taking a shower. What appeared to be mold around the bathroom sink. The most uncomfortable bed I’ve ever slept in. Very hard and you could feel the springs. Front office staff was very nice though.
Stayed 1 night in Nov 2025

10/10 Excellent

Daffeney

Liked: Cleanliness, amenities, property conditions & facilities
The room was super clean, staff very friendly and helpful. I had such a pleasant stay. It was nice and quiet. Super hot shower too. Close to everywhere I wanted to be. I will definitely be back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent housekeeping service! We really enjoyed our stay here
Stayed 2 nights in Nov 2025

10/10 Excellent

Joaquin L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Lingshu

Stayed 2 nights in Nov 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm, nice room, great location
Stayed 1 night in Nov 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, great location.
Stayed 1 night in Nov 2025

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the room was clean.
Stayed 5 nights in Nov 2025

6/10 Okay

Tory

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hair and mold in the bathtub when we checked in, 6 of 17 light bulbs did not work, televisions did not work most of the time, recessed light fixtures and outlets falling out of the ceiling and walls, fan in the bathroom did not work, the heat fan and blower were extremely loud. Due to staffing issues maid service was given only once and we had to buy our own toilet paper. The room itself was quiet from the outside noise and the jet tub was very nice and relaxing. Check in and out was good. About half the lights were replaced when I told the desk of the issue. With the maintenance issues I would not recommend this hotel at this time.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marc, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Professional
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, room itself was dated, and the bath/shower needs to be replaced.
Stayed 3 nights in Nov 2025

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