Poor customer service. Disappointing amenities. Beware of trash policy! In all fairness, it was good, until it wasn't. We were made aware before arrival that some of the amenities would not be useable because the guests beforehand had misused. Upon arrival we were then made aware that hot tub would not be in working condition for the entirety of our stay and were told we would be refunded only 50. We understood that these things can happen and so did not initially create a fuss. After an otherwise, pleasant stay, I was made aware by property manager that we would be charged 40 for not packing our trash out down the road. It is true, that this was buried in the long check-in text, but was not shown/clear in the checkout instructions on the property. We were also told that we violated the "loose trash" policy, by leaving our one trash bag that we used in the garage, next to the garbage bin that was already completely full when we had arrived. After suggesting to the PM, that the waiving of the trash fees would've been a nice gesture since we were unable to use the hot tub and that she had expressed how bad she felt about it, she then went on the defensive, first offering 25 off of fee, and then finally offering 15% discount on next stay and 100 for ice cream, missing the point completely. I wasn't looking for all of that, just some proof that they were trying to create a great experience, like she claimed. Instead, she wasted lots of mine and her time arguing her points.