2/10 Terrible
Teechey B., Lumberton
Aug 11, 2024
Disliked: Cleanliness
MOLD, DIRTY, MOLD in the Fridge, Stained Couches, No Internet, No Cable, Terrible Customer Service!!
18611 Warrior Dr., Galveston, TX. The internet and cable never worked the entire time we were there. I attempted to communicate with Vacasa via text message but it was difficult with no internet, which never got resolved. When we first got there we found that certain areas of the home did not have power, but we were able to reset the three breakers in the electrical box. A major issue was the mold in the refrigerator that I had to clean up myself. The couches were stained and also appeared to have mold on them as well. We used the dishwasher and we discovered that water leaked out of the garbage disposal onto the wood, which left an foul moldy smell. We cleaned it up the best we could, but the smell was still lingering. My boys were getting sick and I got a headache. It was at that point we decided we couldn’t stay another night. If my son didn’t go out with his friend from Houston we would have left sooner. I was even supposed to drop my brother off at the airport and come back to the rental. Instead we packed up and drove almost 4 hours in the heavy rain from Galveston to the IAH airport and then to Round Rock to stay at my sister and parents house. It’s a nice looking house but it should be cleaned and checked more often. Especially after a storm. The couches need to be tossed out asap and the garbage disposal replaced. No one should have to be subjected to those kinds of conditions. I contacted Vacasa and VRBO with zero results.
Teechey B.
Stayed 2 nights in Jul 2024