The owner is so responsive and kind. We originally were supposed to be there the week of two hurricanes headed our way, but Lance helped us reschedule. The condo had ample room for me, my wife and our three kids. All of the furniture is plush and comfortable. There were all sorts of snacks and coffees and supplies left for us. Both resort pools were very clean and enjoyable, but we all loved the lazy river most. The resort restaurant had delicious food - even some good gluten free options for my wife with celiac. We loved renting the golf cart - it was fun to drive, it was in good shape, and it made it easy to zip around the property. My kids really loved the boogie boards in the family fun pack. The central AC wasnt working but there was a temporary AC set up and lots of fans. We saw some AC repair trucks outside the day we left. Overall, it is a great condo.