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Shangri-La Hotel Fuzhou

5.0 out of 5.0

Recent guest reviews

Out family of 8 stayed for 3 nights in 4 rooms. The rooms are large and comfortable, but clearly a bit older. Depending on which side of the hotel you are on, it can be a little noisy (facing Wuyi Square). The noise will die down at about 9pm or 10pm when the activities stop. If you are keen, walk across the square in the evening to check out all the activities (lots of dancing, taichi, communal singing). The hotel is also within walking distance to the White Pagoda. We had breakfast which was lovely. As this is a hotel in China, it was almost expected that the Western food was not that good. the sausages were strange and the bacon was hard (not crispy). The eggs were often overcooked. The Chinese food was much better. There is a noodle station, where you can select the items you would like to have and also the type of noodle. They had unusual items like pig's blood in cubes, something I ate as a child but can't have anymore in my home country. Overall, It was a comfortable stay but I did not get the sense it was a Shangri-La. Perhaps it was just a tired older version.

Stayed here for work for 3 days and it only gets a 'so so' rating from me. On check in, there were a few people waiting and there weren't enough staff to at the desks. Two guests proceeded to push in ahead of me once one of the check-in staff had finished a call, and the staff member continued to serve them without observing who was waiting in the queue. Annoying, but easily solved once I informed the guests and staff to follow queueing ettiquette. The hotel itself looks rather dated on the inside, which is in contrast to how it looks from the outside. The room I was given also looked dated, but it was well lit and at least everything seemed clean. The bed was big and comfortable and there were enough pillows to suit my requirements. BIG WARNING: I was given a room that had an adjoining room, which in hindsight I wished I had changed as on the 3rd night I stayed there, I was treated to a loud screaming performance which woke me up from the adjoining and continued for half an hour. I've never been given a room like this previously in a 5 star hotel and I don't know why the hotel would do so for a solo traveller. Management were apologetic the following morning, but obviously the damage was done and a good night's sleep was not had which resulted in a tiring working day. There is also a lot of noise from outside from the main square. On the days I was there, there were the usual large group of dancing men and women, blaring out their high tempo cheesy music. There biggest problem with this hotel was the breakfast buffet which is probably one of the worst I have ever had in a 5 star hotel. If there were a McDonalds next to the hotel, then I would rather eat there. To start with, the breakfast starts at 6.30 although the stated start time in the hotel room was 6.00am. At 6.30am, much of the western hot food was cold. This included eggs, sausages, bacon, potatoes and beans. None of the food tasted particularly fresh or of a high quality. The eggs looked like plastic and the sausages had the texture of rubber. The hotel proudly displayed Heinz Baked Beans around the restaurant, but the beans themselves tasted like they had been mixed with detergent. Their bread selection was poor and the Danish pastries looked bland and were stale. The cereals were also stale and I ended up leaving a bowl of cereal on the side too. I ended up leaving half of the food as it was hugely unappetising. Again I spoke to the management on the first day who were very apologetic and informed me that they were aware of the food quality issues, but given that the food remained the same poor standard during the rest of my stay, being aware and actually doing something about it are two different things. As I said, I would much prefer McDonalds. There are a couple of good thing about the hotel. The gym is large and well equipped. Gym junkies out there could easily spend 2-3 hours in the gym and get a very good workout. Service seems to be good with drivers being excellent and management appearing to want to help.

One almost expects impeccable experience with shang and i was taken aback by the smoke smell in my non smoking room. It was just bearable so i didn't ask to change room. Everything else was perfect. Gym which is always important to me was very well equipped. The indoor pool is a massive 25m pool (by indoor hotel standard) but unfortunately was being maintained when i was staying there. In the locals' view this is now considered a grand old dame. Many newer international hotels have sprung up in the last 10 years. I see a large piece of land just beside stating shangrila phase 2 and 3. When completed it will raise the offering of this already very good hotel.

I booked this room by phone and asked for some special attentions. On arrival not only everything was as asked they even made me smiles The executive chef is so good and helpful as is the Horizon club manager Alvin ! These people make you feel at home ! If they can help Alvin and Frederik will always be there for you. Also a thank you to the general manager who send me a welcome mail.

I was told in the afternoon tha I have to more out of the hotel while I was busy in our office. I should have been informed earlier in the morning that there was no room available to extend my stay in the hotel. I felt very sad for how they treat their Jade member, used to be diamond member. I have no problems with any other Shangri-La hotel but the one in Fuzhou. In fact I love Shangri-La hotel.

First time staying in this Shangri-la with a business group. Did NOT feel like staying in a Shangri-la hotel. Maybe a 4 stars. People are nice, but not very professional. Front desk staffs were arguing to each other very loud in front of guests in early morning. Location is very good. Takes 40mins to High speed train station (Fuzhou south station). Takes 1h20mins to the airport.

Long time not stay with fuzhou shangri-La, still good, clean room, and having hot pot in buffet dinner, but the fish ball is not good and takes really long time for settle bills in restaurant, we just want to Bill to room really don't understand why it took more than 20mins

Having stayed at this hotel several times,the staff as usual were excellent especially in the Horizon club. My room was clean and fairly spacious, but the rooms are starting to look a little dated now. Best thing is the view overlooking Wuyi Square Park. Service and amenities are good.Great breakfast buffet with good coffee (a surprise to me in China), choice of Chinese and Westerner food. Amazingly good location.I had to be in Gulou and Taijiang districts this time and I found it easy to achieved by taxi. Overall in a city limited for international hotel standards, this was nice. Clean hotel and again very friendly staff. Not the best Shangri-La hotel I have stayed, but very good.

Very good stay in Fuzhou. Horizon Club in the Shangri La is superb and highly recommended. The new Manager improved a lot and it‘sreally Wort to stay there. Location is in the center ans closed to shops

Last time I came to this city I stayed at the Fuzhou intercontinental hotel and the experience was so bad that I decided to try the shangrila hotel for a short business trip this time, and I'm glad I did! Overall experience was excellent but worth mentioning the check in experience was one of the best, efficient but very friendly. The girl named Arrow that checked me asked my room preference before arranging the room and did it all with a big smile and enthusiasm and I give the hotel 5 out of 5 for picking the right staff who enjoy their jobs.

9 Xin Quan Nan Road Fuzhou Fujian

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Gulou within a 15-minute walk of Wuyi Square, Shangri-La Hotel Fuzhou is within a few miles (5 km) of Xihu Park. This 5-star hotel has 414 guestrooms and offers conveniences like 3 restaurants, an indoor pool, and free in-room WiFi. Located centrally in Fuzhou, it's also near Jin'an River and RenHai YiShuGuan.


Dining

Enjoy dining at eZ Cafe, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 414 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free newspapers, free bottled water, and laptop-compatible safes.


Property features

Shangri-La Hotel Fuzhou features an indoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available on request) for CNY 580 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 3

Horizon Deluxe, Room, 1 King Bed

King 1 | Sleeps 3

Horizon Executive, Room, 1 King Bed

King 1 | Sleeps 3

Horizon, Premier Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 1006 reviews