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Casa Velha do Palheiro, Relais & Chateaux

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Indoor pool, outdoor pool, pool umbrellas, sun loungers
Golf
Interior
Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Rua de Estalagem 23, Funchal, 9060-415
  • Place, Palheiro Gardens
    â€Ș2 min walk‬
  • Place, Jardins do Palheiro
    â€Ș10 min walk‬
  • Place, Palheiro Golf Club
    â€Ș15 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    â€Ș17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double or Twin Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Main House

Deluxe Double Room Main House | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room Main House

  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double or Twin Room, Golf View

Double or Twin Room, Golf View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double or Twin Room, Golf View

9.4 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Funchal

Casa Velha do Palheiro, Relais & Chateaux places you next to Palheiro Gardens and a short stroll from other popular sights like Palheiro Golf Club. This 38-room, 5-star country house has a golf course, a full-service spa, and free breakfast.
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What's nearby

  • Palheiro Gardens - 2 min walk - 0.1 miles
  • Jardins do Palheiro - 10 min walk - 0.6 miles
  • Palheiro Golf Club - 15 min walk - 0.8 miles
  • Madeira Stadium - 8 min drive - 2.9 miles
  • Funchal Marina - 12 min drive - 4.5 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 20 min drive

Restaurants

  • â€ȘVenda do Bello - ‬7 min drive
  • â€ȘGrill Traineira Steakhouse - ‬6 min drive
  • â€ȘCasa de Pasto das Eiras - ‬6 min drive
  • â€ȘO Picadinho - ‬6 min drive
  • â€ȘAs Asinhas - ‬5 min drive

About this property

Casa Velha do Palheiro, Relais & Chateaux

Guests of Casa Velha do Palheiro, Relais & Chateaux have access to a golf course, a full-service spa, and an indoor pool. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 35 per vehicle one-way, as well as a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury country house include an outdoor pool, a gym, and 3 hot tubs.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include minibars, espresso makers, and safes.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Palheiro Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 7 km
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Casa Velha Dining Room

Things to do

  • 18-hole golf course
  • 3 hot tubs
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No elevator

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 64.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 64.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 3434

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the country house at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Velha Palheiro
Casa Velha Palheiro Funchal
Casa Velha Palheiro House
Casa Velha Palheiro House Funchal
Casa Velha Do Palheiro Hotel Funchal
Casa Velha Do Palheiro Madeira/Funchal
Casa Velha Palheiro Country House Funchal
Casa Velha Palheiro Country House
Casa Velha Do Palheiro
Casa Velha do Palheiro Relais Chateaux
Casa Velha do Palheiro, Relais & Chateaux Funchal
Casa Velha do Palheiro, Relais & Chateaux Country House
Casa Velha do Palheiro, Relais & Chateaux Country House Funchal

Frequently asked questions

Are free cancellation options available at Casa Velha do Palheiro, Relais & Chateaux?

Casa Velha do Palheiro, Relais & Chateaux offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Casa Velha do Palheiro, Relais & Chateaux?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Casa Velha do Palheiro, Relais & Chateaux on Jul 3, 2026 start from $399, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Casa Velha do Palheiro, Relais & Chateaux?

This country house is located in Funchal, just steps from Palheiro Gardens. You'll also find Funchal Farmers Market and Funchal Marina within a short drive.

Is parking available on site at Casa Velha do Palheiro, Relais & Chateaux?

Yes, there is an electric car charging station available.

Is there a spa available at Casa Velha do Palheiro, Relais & Chateaux?

Palheiro Spa is the country house's spa and services include sports massages, hot stone massages, couples treatments, and Ayurvedic treatments.

Does Casa Velha do Palheiro, Relais & Chateaux have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a garden-view restaurant, and a swim-up bar at this country house.

Does Casa Velha do Palheiro, Relais & Chateaux have a casino?

No, Casa Velha do Palheiro, Relais & Chateaux doesn't have a casino.

Is there an indoor pool at Casa Velha do Palheiro, Relais & Chateaux?

Yes, this country house has an indoor pool as well as an outdoor pool and 3 hot tubs.

Is Casa Velha do Palheiro, Relais & Chateaux a good place to stay for couples?

There are plenty of amenities for couples at this country house, including a garden-view restaurant, an outdoor pool, and a swim-up bar.

Are there hot tubs at Casa Velha do Palheiro, Relais & Chateaux?

No, but this country house does have a sauna.

Does Casa Velha do Palheiro, Relais & Chateaux feature a restaurant that includes a breakfast menu?

Yes, Casa Velha do Palheiro, Relais & Chateaux serves free buffet breakfast at Casa Velha Dining Room each morning.

Does Casa Velha do Palheiro, Relais & Chateaux allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Casa Velha do Palheiro, Relais & Chateaux for a fee of EUR 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Casa Velha do Palheiro, Relais & Chateaux?

Yes, this country house has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Casa Velha do Palheiro, Relais & Chateaux?

The closest major airport to Casa Velha do Palheiro, Relais & Chateaux is Cristiano Ronaldo Airport (FNC), which is 11.2 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Casa Velha do Palheiro, Relais & Chateaux?

Yes, some accommodations at this country house offer a balcony where guests can enjoy garden and golf course views.

Does Casa Velha do Palheiro, Relais & Chateaux have a wedding venue?

Take advantage of the wedding venue at Casa Velha do Palheiro, Relais & Chateaux if you plan to say "I do" during your trip.

Casa Velha do Palheiro, Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 103 reviews
Rating 8 - Good. 15 out of 103 reviews
Rating 6 - Okay. 2 out of 103 reviews
Rating 4 - Poor. 1 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, relaxing and perfect for a few rounds of golf
staff brilliant
Stayed 9 nights in Aug 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A really enjoyable stay.

A relaxing and very comfortable stay with friendly staff in a great location.
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
The hotel natural estate was beautiful, the grounds were in there own gardens , the staff very friendly , everything so clean and helpful. Everything was exceptional. The restaurant was very interesting and good , breakfast was so delightful with all the fruits and choices to eat. It is a 5 star excellent hospitality. The outside pool was lovely as well as indoor spa. Not hot but refreshing.
Turning back the sheets for evening
Palheiro gardens
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Great stay. Staff were very welcoming and we enjoyed our meals in the hotel restaurant and in the clubhouse.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely location, incredibly relaxing
Stayed 7 nights in Sep 2022
Verified

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful safe haven!

This was a wonderful haven after my flight was cancelled due to high winds. The bedroom and bathroom were so spacious and service so attentive. Happy memories of eating a delicious breakfast on the lawn in the sunshine then going to the gym, sauna, indoor and outdoor pool!
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Charming but not for rest

We split our stay in Madeira between two hotels, and this one was by far our least favourite. The good points: charming property, the gardens are massive and beautiful, the grounds spacious, the rooms very large, and the outdoor pool and spa was lovely. The downsides, however, the rooms were very poorly soundproofed, and with many young children and babies staying, one night we could not sleep at all with a baby crying next door. This hotel is clearly aimed at families with children and is not suitable for adults looking for rest. Unless they limit the presence of children, I would strongly advise couples to stay elsewhere. The restaurant was fine but nothing special. Location is not ideal, the hotel is reached by a narrow, steep one-way road, which added at least fifteen minutes to every trip on the island.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a sneaky breakaway

The hotel in itself was excellent. Reception could not have been more helpful. The room was large and comfortable, I would have liked a view but in the block we were in that wasn’t possible. Kettle tea coffee etc was not normally provided but when requested was provided. Any issues such as the safe being temperamental were dealt with really quickly. Breakfast superb, eggs cooked to order. Dinner in the main restaurant was overall good, we had one problem with a meal that was dealt with by the fabulous maitre d to our satisfaction. Pool and spa lovely.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TrĂšs bien
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bella e di charme in linea con la catena a cui appartiene. Bellissimo giardino. Zona Piscina da rivedere
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das FrĂŒhstĂŒck ist maximal einem 3 Sterne Hotel wĂŒrdig!!!!!
Stayed 11 nights in Aug 2024
Verified

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wundervoller Ort zum Entspannen und Geniessen
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Location spettacolare, inserita in una grande tenuta a pochi chilometri da Funchal. Ottimo servizi, ottimo ristorante
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A unique property

We had a lovely stay at Casa Velha do Palheiro. It is a beautiful property, the gardens being the highlight. Gorgeous, well-kept and quiet. A privilege to spend time there. Staff is very polite and competent. Rooms a tad tired, but we were told they are being renovated. That said they are still very clean and comfortable. All in all, we had a great deal and a memorable stay.
Stayed 6 nights in Jun 2022
Verified

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish retreat in Madeira

Superb property in the middle of gardens overlooking the city of Funchal
Stayed 1 night in Jan 2022
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Old fashioned/dated and Golf not in good condition

The hotel is beautiful on first sight and is a really cute setting. However, the rooms are very dated with few modern amenities. It would be very good for those looking for a bit of nostalgia but not as a getaway with modern conveniences . Long way out of Funchal at a cost of €20 to get to the centre which makes it 40 both ways. What is more, the food is very expensive as I think they know they have a captive audience, and the choice of dishes is quite limited. My partner is a vegetarian, and there is almost no choice on the menu. The gardens are stunning and beautiful to walk around. As I am a golfer, I’d say one needs to be cautious if going here for golf. Whilst the course has an amazing view, the condition itself is that of an average municipal course in the UK. With the price of €110 per round it’s way overpriced and awful value for money.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Lovely Estate, great hikes, spectacular landscapes and garden. Very quiet and relaxing, helpful staff that arrange activities around the island. Great breakfast, not so great lunch options. Spacious Rooms, nice touch with VIP perk: local cake and Madeira wine. Bathroom bit dated: shower leaked water all over it. Would stay again? Probably
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent the staff were very friendly and helpful especially Sonia on the reception desk. She helped us so many times including sorting our Covid-19 test. The only thing we didn’t like was the evening meals because it was not what we liked to eat! That was okay we used to visit different ones in Funchal. The rooms were clean and bright would visit again
Stayed 7 nights in Jul 2021
Verified

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok. Ma da un 5 stelle cu si aspetta di piu’

Bella struttura immersa nel verde e vicino al campo da golf. Possibile fare lunghe passeggiate anche se non segnalate. Infatti rischi di finire nel bel mezzo del campo da golf ed Ăš pericoloso. Ci hanno fatto upgrade in stanza piu nuova e piu grande con vasca e doccia anche se senza bidet. Doccia perdeva acqua e allagava tutto il bagno. Per covid sauna e chiusa ma si puo usare poscina outdoor e idromassaggio ma ambiente non e riscaldato perche le finestre devono stare aperte per normativa covid. Consigliamo di tenere chiusa tutta la Spa Buona la colazione con prodotti freschi e preparata al momento Personale gentile. Stanza pulita e spaziosa. Letto comodo
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Schönes Hotel mit einigen Kritikpunkten

Sehr schönes Hotel, tolle & ruhige Lage. Einzige LĂ€rmquelle sind die ZimmertĂŒren, welche praktisch nicht leise zu öffnen / schliessen sind.. Empfang sehr freundlich und zuvorkommend. Restaurantangestellte leider nicht alle motiviert & freundlich. GetrĂ€nkekarte der Bar dĂŒrfte reichhaltiger sein. Speisekarte im Restaurant nebst Daily Menue ebenso; mehr Auswahl wĂ€re top. Shuttle nach Funchal 2x am Morgen ist nicht ausreichend. Ebenso Shuttle Service vom Clubhouse zurĂŒck ins Hotel: am Abend um 18h der letzte! Wer im Clubhouse zu Abend isst muss ins Hotel laufen! Zimmerausblick irrefĂŒhrend: hatten zum Golf Course gebucht und schauten direkt an eine Mauer. Zimmerwechsel zwar möglich nach einer Nacht, aber wirklichen Blick auf den Golfplatz hat kein einziges Zimmer. Dasselbe mit Gartenblick; schade!
Stayed 7 nights in Dec 2019
Verified

8/10 Good

Elke

Liked: Staff & service, amenities, property conditions & facilities
Netheid kamer is minder. Reeds 2x gebleven in vergelijkbare quinta jardins do lago en dit hotel is onvergelijkbaar qua netheid en vriendelijkheid van personeel. De Jardins do Lago is dan ook wel echt uitzonderlijk te noemen. Zelden zo een goed hotel gezien met zo een gedreven personeel. De Casa Velha do Palheiro heeft het van zijn prachtige ligging, accomodatie en nabij gelegen park. Personeel is ok maar zeker niet op niveau van het ander genoemd hotel. De kamers waren qua faciliteiten ok maar ook niet op niveau van de jardins do Lago. Bijvoorbeeld verschillende spinnenwebben in de kamer. Zelfs 5 kleine spinnen moeten doden bij ontvangst kamer. Is geen ramp en het is logisch bij een hotelkamer die zich meer in de natuur bevindt maar achter de tv bijvoorbeeld was volgens ons zeer lang niet gepoetst. Groot spinnenweb met spin erin. Ook bijna geen sponcontacten om gsm e.d..op te laden. Beide lakens waren niet helemaal proper. Het andere hotel had bijvoorbeeld usb aansluiting langs nachtkastje. Algemeen zou ik dit hotel een 7 a 8 geven en allicht voor golfers eerder aanbevelen maar voor mensen die zoals wij, louter voor wandelingen daar waren, zijn er betere alternatieven. De spa niet gebruikt maar wel bezocht. Ziet er wel topklasse uit.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to relax in with excellent facilities and gardens Service from staff was great and food to a high quality, as a vegetarian was able to get evening meals cooked especially for me.
Stayed 10 nights in Sep 2019
Verified

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe !

Des prestations sans nul doute à la hauteur d'un 5*, le cadre, le service, le petit déjeuner délicieux, le dßner (gastronomique), tout était parfait
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet peaceful hotel and the beautiful gardens are unique. Would thoroughly recommend a stay even if you are not a golfer.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

remarques générales

Nous Ă©tions situĂ©s au RDC, avec un petit jardinet, sans vue golf (alors que j'avais commandĂ© avec vue sur le golf ou sur le jardin). L'hĂŽtel est entourĂ© de jardins remarquables sur plusieurs hectares (donc trĂ©s calme et reposant). Il est accolĂ© Ă  un golf. C'est incontestablement le point fort de cet hĂŽtel. Il y a peu de bruits superflus. Le restaurant de l'hĂŽtel est trĂ©s bien (celui du golf nettement moins - il n'a aucun intĂ©rĂȘt sauf pour le coucher de soleil). Le personnel est attentif. L'hĂŽtel est relativement bien tenu (surtout l'intĂ©rieur de la bĂątisse principale), mĂȘme si son cĂŽtĂ© surranĂ© pourrait gĂȘner certaines personnes. Nous avons regrettĂ© l'absence de fonctionnement du spa et des services y attachĂ©s (pas de compensation spontanĂ©e). Les services proposĂ©es n'Ă©taient pas toujours fonctionnels. A noter que la piscine extĂ©rieure ferme Ă  18H00 et que l'hĂŽtel est situĂ© Ă  l'extĂ©rieur de la ville (20'), qu'il faut une voiture pour s'y rendre mĂȘme si l'hĂŽtel possĂšde une navette et qu'il faut savoir conduire en l'Ă©tat de routes extrĂȘmement abruptes et tortueuses.
Stayed 7 nights in Aug 2019

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