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Best Western Plus Quarterdecks Retreat

4.5 out of 5.0

Recent guest reviews

Booked a pet friendly room for 2 nights via phone. When we arrived our booking was wrong and we were in on wrong dates. Sorted that out and eventually made it to the room. Upon unpacking we found the bed was not made up at all. So back to reception we went. Had to make our own bed in the end. Overall we were disappointed with the place. Besides the check in drama, the grounds we found un-kept. Our courtyard was not mowed with palm fronds all over it. Pool and Spa looked neglected with Spa full of leaves. Unit was nice but attention to detail and organisation let the place down. Expect more for the price. Dearest ever we have paid to have our pet with us.

We were welcomed with big smiles and an upgrade & got this huge apartment with terrace, and 2 bedrooms on the 1st floor to ourself.The aparment had everything we needed during our stay. Garage, laundry,kitchen, dining area, living area, toilet on ground floor and huge bathroom en suite. The property itself was gated and had swimming pools. A short drive to the nearest supermarket and the only noice we experienced was of birds in the morning. Looking closely, you will se some wear and tear. The staff was superfriendly and help with recommandtions and booking for visiting Fraser Island. We would absolutely come back to this place.

We booked a 3 bedroom 2 floor apartment that looked amazing. We were very happy upon arrival with the quality of the apartment until we got settled in. First the ducted aircon in one bedroom didnt work. It was a hot and humid day outside which ment one of our kids had to sleep in the lounge room, then the quality of the showers was not great. The shower leaked out onto the bathroom floor and created a slip hazard with the tiles being extremely slippery. The shower head was a Bunnings $20 special. just terrible spray coming out. Then in the Kitchen was a rusty disgusting toaster, in the lounge was a mirror on the wall falling apart, upstairs was a dated faded and dirty couch and the office chair at the table had a wheel missing that was on the floor next to it. When this was all pointed out to reception they took notes but no apology or offer to fix the problem.

The smoke alarm from the next door apartment (privately owned)could not be switched off and our overseas guest could only get 3 hours sleep on the lounge down stairs, the staff were aware and very apologetic but when it came to get the refund thru Wotif they were not so forthcoming, as there are plenty of options in Hervey Bay we will not stay there again.

The Quarterdeck is basically a modern villa/townhouse complex, with onsite management. The sign outside shows 5 stars, though I'm not sure why, as there is no restaurant, room service or even a fitness centre onsite. As the complex is fairly new, we were very pleased with the modern style of our unit, which was pet friendly and why we chose this accommodation. The major drawback however, is the location. It is a good 15 minute walk to the closest restaurant, being the boat club and around 45 minutes walk to the main Urangan beachfront area to find a good coffee shop. There are no views from the complex and everything seems quite closed in, though this does make things quite private, which I guess is a plus. It is only a 2 minute walk to the waterfront, however, this is not really a swimming beach and the tide goes out a long way. So all in all quality of actual accommodation very good, but location not really having a great holiday feel. If you don't mind driving everywhere it is fine though. First and last for me.

Quick check in. Quietly surprised by spacious accommodation which offered every amenities and reasonable price. A walk to boating harbour but not too bad! On down side was a little dusty especially the bedroom.

The Quarterdecks is lovely! Our villa was located close to the pool area which featured a great bbq, enormous spa, sauna and beautiful pool! The Villa (#48) was two level with TVs both up and downstairs. The master had a massive ensuite, the double single room had an adjoining bathroom and there was a pullout click clack lounge for our third older child. Lovely kitchen full of everything to cook up a storm or a 5 minute drive to restaurants. Car accomodation in lock up garage. Full laundry. Two living areas. Outdoor bbq area with courtyard. Very spacious villa with room for the family. We'll go back for sure!

We booked at last, finding the last room in the town and there. SURPRISE, actually was not a room, but a very nice apartment quite a luxury one, on two floors, having a large living room, 2 big bedrooms, 3 big bathrooms, kitchen, laundry, garage etc. We had been there 3 nights, visiting the area and Fraser Island, and our stay had been more than OUTSTANDING !! The ladies that manage the facility were friendly, polite, gently really beautiful. And they help us a lot even finding a last tour to Fraser Island. If you stop there, this place is a MUST, Enjoy !

I enjoyed my stay in a one bedroom villa. It was functional, quiet and clean. I didn't have a car, and was able to walk to the Marina in about 20 minutes. The shopping centre was a similar distance. A car is needed for other parts of the city. The full kitchen was good and used daily. Would have been helpful if a few staples like olive oil were provided. Wifi was good.

A little bit out of town but in nice quiet location. Only a short walk to the beach. An excellent place to stay if you are attending the Hervey Bay Seafood Festival. Staff were very friendly and units were private. The grounds were well maintained but the units need a good clean.

80 Moolyyir Street Urangan QLD

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool
  • Concierge services

Best Western Plus Quarterdecks Retreat places you within a mile (2 km) of Hervey Bay Botanic Garden and Reefworld Aquarium. This 18-room, 4.5-star apartment has an outdoor pool along with free in-room WiFi and free self parking. It's in central Urangan and also close to Reef World and Urangan Pier.


The 18 individually decorated apartments feature kitchens and furnished balconies or patios, and there's space to spread out with living rooms and dining areas. 32-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Washers/dryers, private yards, and coffee makers are other standard amenities. Weekly housekeeping is available.

Property features

Guests staying at Best Western Plus Quarterdecks Retreat enjoy an outdoor pool, a spa tub, and a sauna. If you plan to drive, free parking is available. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury apartment include free WiFi in public areas, a computer station, and express check-out.

Room options

Standard Apartment, 2 Bedrooms, Non Smoking

Twin 3 | Sleeps 4

Standard Apartment, 2 Bedrooms, Non Smoking

Twin 3 | Sleeps 4

Standard Apartment, 3 Bedrooms, Non Smoking

Twin 4 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 141 reviews