2/10 Terrible
Verified traveler
Traveled with family
Jul 11, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
My mom and I vacationed for 2 weeks in Scotland. We stayed at 8 different small hotels, inns and airbnbs all in the same price range as Loch Levan Hotel. They were all simple, clean and comfortable with kind and accommodating hosts. The Loch Levan hotel was our last stay in Scotland and the worst accommodations I have had anywhere in the world in the past 20 years. Upon arrival we noticed that the room was very hot and very dirty but after a full day of travel from the Isle of Skye, we decided to just ignore it, go to bed and address it with management in the morning. That was a mistake….The beds were so uncomfortable that you could feel the springs in them. The bathroom was filthy, hair in the drain and covered in mold. The room smelled of room perfume, likely to cover up the smell of mold, the Wi-Fi didn’t work, and there were cobwebs in the room as well. It literally felt like we were staying in an animal stable or a bad hostel. The next morning I asked if we could move rooms into something cleaner and a newer bed for our 2nd night. We were told that there was no other rooms. We could not stay another night in the room. We asked for our money back for the second night since we were going to have to check out and find new accommodations. I was told to email management for a refund request. I sent multiple emails with NO REPLY. I contacted hotels.com to file a grievance and they too were unable to get ahold of anyone. Find another place to stay. ANYWHERE would be better.
Verified traveler
Stayed 2 nights in Jun 2025