Terrible hotel. Service was terrible. Rooms were not the cleanest. Elevator needed inspection 3 years ago.
Property said is smoke free, first room had strong smell.of cigarettes and the carpet had cigarettes holes. Second room the lock was broken, bathroom lights off, no.hot water. Need to be a 2 starts hotel.
He was nice and clean and everything was good I like it
This hotel was horrible, do not let the good reviews mislead you. All the bad reviews are completely true. Don't waste your money or time trying to stay at this place. If you are looking for a place to live it might be a different story, it seems to me like they have this hotel as a place that people use to live in. It was super dirty and run down, there were fingernail polish stains, the curtains were stained who knows what and was just completely filthy. We ended up going somewhere else.
There was drugs left in the room in a bag (white powder) ...people drunk and fighting in the hallway... vending machines didn’t work... free breakfast is coffee & 1 box of donuts.... roaches in rooms ... chairs & bedding had white stains... staff wasn’t friendly
Well first of all shady location at night my room smelled like feet had to spray my cologne really bad and fridge was left open didnt cool for what i paid should of went elsewhere
7 days before housekeeping no good no linen no towels
The night staff.also my room tv and shower head was leaking
The employees were nice. I didn't like that the property was dirty and my room had roaches in it.
Bugs & dirty bedskirts. Sheets thin & felt gritty. Mosquitos in room.
The beds were pretty comfortable and the air worked fine.
There was literally human feces sprayed all over inside of the elevator walls. Enough said.
Located within 2 miles (3 km) of Palm-Aire Country Club, Extended Stay America Fort Lauderdale - Cypress Creek Prk N is within 3 miles (5 km) of Isle Casino and Racing. This 73-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 73 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Other standard amenities include sofa beds, coffee makers, and phones. Housekeeping is available on request.
At Extended Stay America Fort Lauderdale - Cypress Creek Prk N, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Terrible hotel. Service was terrible. Rooms were not the cleanest. Elevator needed inspection 3 years ago.
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Property said is smoke free, first room had strong smell.of cigarettes and the carpet had cigarettes holes. Second room the lock was broken, bathroom lights off, no.hot water. Need to be a 2 starts hotel.
Lur, thank you for being our guest. We are sorry that there were burns on the carpet and for the smoke odor you encountered in your initial room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, our maintenance team regularly checks areas that may need repairs, and your concerns regarding your second room will be shared with them to make the necessary improvements. We hope you will choose to stay with us again. Sincerely, Hotel Management
He was nice and clean and everything was good I like it
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a pleasant stay and feedback like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This hotel was horrible, do not let the good reviews mislead you. All the bad reviews are completely true. Don't waste your money or time trying to stay at this place. If you are looking for a place to live it might be a different story, it seems to me like they have this hotel as a place that people use to live in. It was super dirty and run down, there were fingernail polish stains, the curtains were stained who knows what and was just completely filthy. We ended up going somewhere else.
Megan, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was drugs left in the room in a bag (white powder) ...people drunk and fighting in the hallway... vending machines didn’t work... free breakfast is coffee & 1 box of donuts.... roaches in rooms ... chairs & bedding had white stains... staff wasn’t friendly
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Well first of all shady location at night my room smelled like feet had to spray my cologne really bad and fridge was left open didnt cool for what i paid should of went elsewhere
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management