2/10 Terrible
Anna, Miami
Traveled with partner
Feb 4, 2023
Disliked: Staff & service, amenities, property conditions & facilities
My husband and I booked this hotel for one week for our 12 year anniversary. We hoped for a peaceful, beautiful space with friendly service and a beautiful place to rest and relax and enjoy ourselves. From arrival it was nothing as we hoped. Unhelpful staff, impossible to find and when you did, useless unless you are perfectly fluent in French. unable to assist or support any of your needs or requests. Over priced, distasteful food and drink possibilities and lack of knowledgeable staff who present horrific food options and over charge you for it. No pool towels/conditioner/toothpaste and additional supply needs even when asked for repeatedly. Attitude with staff when requesting help or assistance. After staying one week in a humid, hot climate we requested our sheets be changed, which they didn’t do during our entire stay. We asked for support to book a restaurant during our stay to the hotel manager, Marc. He didn’t reply. And loud uncomfortable surroundings as the driveway was ripped up when we arrived and builders and work were around the area making noise waking us up from the early morning every day of our stay. Truly the worst stay possible. No assistance or help in understanding our needs, no empathy to try to correct or make things better. Very sad and disappointing.
Anna
Stayed 7 nights in Jan 2023
