4/10 Poor
Alexander
Traveled with partner, Traveled with family
Dec 8, 2024
Liked: Cleanliness
Disliked: Staff & service
On arrival we were told that only one car was permitted to park beside our cabin. The parking slab was the size of 2 parking spaces. We are aged 85 and 80 and our daughter drove in a second car. The park was not busy, being Dec 1st. We obliged and parked our car in the outside visitor's car park under trees for shade but the droppings from birds covered our car. We unpacked in half an hour and drove our car to visitors' area. We were not permitted to have a gate code despite paying $2000 for our 6 days. We discussed the difficulties of packing to go home and politely approached the gentleman in the office who told us that the boom gate would be raised for us to enter and pack. The morning of departure was fraught as the woman on the desk was reluctant to let my husband in. She said he was aggressive and therefore she became upset. He admitted to being argumentative Can you imagine the level of distress caused Not being able to have a short time to load our car. NO-ONE in the park would have been disadvantaged or disturbed. We pointed out that caravans had CAR and BOAT space, and she said that strictly the boats should park outside. I understand this to be a real problem in peak time, but this was not a peak time with plenty of empty sites. We have never had a situation like this and have always been able to be treated fairly as we deserve to be. The RULE should be pointed out before booking. We would discourage our Probus group from attending.
Alexander
Stayed 6 nights in Dec 2024